Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3 out of 5
4.3
(1,751 Reviews)
Open Ratings Snapshot
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product. 
(
534 out of 625
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
5 out of 5
5
A FLIP OF THE WRIST AND YOURE READY TO GO!
on September 11, 2023
Posted by: Love2Flip
[This review was collected as part of a promotion.] My galaxy Z4 Flip Phone is EVERYTHING i want my smart phone to be. It's super easy to use, it,s fast, the camera is amazing , the screen is surprisingly large, and it's easy to navigate. The design is perfect for me, and when I'm finished with a call, or a text, I simply fold it in half and put it in my pocket! Simplicity is my mantra, and the sleek design is both simple and elegant. Thank you samsung, for another winner!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Product is great, battery not so great
on September 11, 2023
Posted by: Vpriyvi02
[This review was collected as part of a promotion.] My flip 4 works well overall but has poor battery. The screen guard film gets ruined often and can be only be changed at specific locations.
Last time i had to travel 40 miles just to get screen guard changed.
I will not rebuy this series if battery does not improve.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 19, 2023
Hi there Vpriyvi02, thank you for sharing your feedback with us about your Samsung Galaxy Z Flip4. We are happy to hear you are finding the device to work well for you, and we would love nothing more than to help you troubleshoot the battery life of your device. We have provided below a few article links to help you start your troubleshooting on your own with your device. If you are still experiencing dimished battery life we have also included a link to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is very compact.
on September 11, 2023
Posted by: Kv1llarr3al
[This review was collected as part of a promotion.] I love how this product is very compact and can fit anywhere in my pockets or purse.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Fun and customizable, with one fatal flaw
on September 11, 2023
Posted by: Foxlore
[This review was collected as part of a promotion.] I've had the flip 4 for about a year now, and I really like it! It's customizable, runs games pretty well, decent camera and microphone, however even with a tank of a case, dropping this phone even from a short hight can cause the hinge to missalign, separating the screen from the phone itself
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi there Foxlore, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love hearing how much you are loving the customizable features, gaming, and camera on your device. Without knowing what kind of case you are using we have provided a link to an article below with care instructions we find helpful for foldable devices specifically. We have also included a link to the Samsung Support if you have additional questions or would like assistance with your device. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone breaks easy
on September 11, 2023
Posted by: Jc51279
[This review was collected as part of a promotion.] Use it for phone and text like everyone but also watch alot of TV on my phone it's a good phone could have done alot better with it being a 4th Gen
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi Jc51279, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love hearing you are enjoying watching tv and texting with your device. We would be more than happy to help you with any difficulty you are experiencing with your device. Without knowing how long you have owned this device or what difficulty you are experiencing we have provided links we believe can be helpful. We have provided links to the full product manual, Customer Care+ Team, Samsung Support, and your warranty information. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great footprint and features
on September 11, 2023
Posted by: Resko80
[This review was collected as part of a promotion.] I bought this device wanting a small footprint, but yet a good size. This hits the marks. Very responsive, good screen, great pics and battery life can not complain. Now, it just might be time for the Z5 fold...
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Love phone but battery terrible
on September 11, 2023
Posted by: flip2flip
[This review was collected as part of a promotion.] love phone but battery is awful and screen starting to crease where it bends. Also why can't it be thinner and smaller
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hey there Flip2flip, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We couldn't be happier to hear how much you love your device. We have provided a few links if you believe the battery of your device is not functioning as intended. The links are to an article to help you troubleshoot the battery of your device and the other is to the Samsung Support Team if this article does not help resolve your difficulty. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery (samsung.com)
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome phone gonna get the 5
on September 11, 2023
Posted by: Bigworm
[This review was collected as part of a promotion.] Movies look good on phone and games awsome. Looking forward to the 5 and check it out.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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