Best Buy - Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite

Average customer rating

4.3

(1,751 Reviews)

Rating breakdown 1,751 reviews

5 Stars

1,098

4 Stars

388

3 Stars

107

2 Stars

1 Star

85%of customers recommend this product.

(

534 out of 625

)

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Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite

Customer Rating

It's good.

on September 1, 2023

Posted by: Stewietm

[This review was collected as part of a promotion.] Good phone but the screen protector is starting to fail way too early in the devices life for my taste.

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023

Hey Stewietm, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your daily life. Without knowing how long you've owned the device we have provided links below for the warranty of your device and the Samsung Support Team to help you with any warranty claim. We have also included a link to an article to help with some tips and tricks to take the best care possible of your foldable device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Very small and compact almost lost it in my pocket

on September 2, 2023

Posted by: Privite153rd

[This review was collected as part of a promotion.] I used it for work and personal was faster than my note 20 ultra

Value

Written by a customer while visiting Samsung US

Customer Rating

Great size

on September 2, 2023

Posted by: Songbird

[This review was collected as part of a promotion.] Love the size & weight of the phone but the battery life is HORRIBLE!

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023

Hi there Songbird, we are grateful to you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are enjoying the features and functionality of your device. Without knowing how long you've owned this device, it does have an adaptive battery that will improve after a short period of usage. We have provided a link to the Samsung Support Team as well if your battery has not improved or you believe it is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

The phone is Fast

on September 3, 2023

Posted by: Careyk

[This review was collected as part of a promotion.] The Samsung phone is used for gaming also used for my stocks and banking.

Value

Written by a customer while visiting Samsung US

Customer Rating

Z flip 4 is nice

on September 3, 2023

Posted by: Dingo31

[This review was collected as part of a promotion.] I got this phone for a great price. I love how small it feels in my pocket. The hinge is sturdy and metal. The screen is top notch. I prefer this phone more than my previous iPhone.

Value

Written by a customer while visiting Samsung US

Customer Rating

Protective case

on September 4, 2023

Posted by: Brarbruh

[This review was collected as part of a promotion.] It was difficult to find a good Protective case.
If it falls on the hinge the screen can be damaged if the hinge doesn't open properly.

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023

Hey there Brarbruh, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are wanting to ensure you protect your device. We are always adding new cases that offer a variety of different appearances and functionality. You can find them with the link below in our accessories. We appreciate you being a Samsung customer. -Elizabeth
Galaxy Z Flip4 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+Z+Flip4
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Bad phone, cheap garbahe

on September 4, 2023

Posted by: Steve

Expertise:Intermediate

This was bought in may, and then 4 months later the hinge is clicking and the screen has black dead pixels and red lines. And guess what Samsung the only one who doesn't cover dead pixels. No more Samsung phones, and don't even talk about their refrigerators.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023

Hey there Steve, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip4. We understand the importance of knowing your device can go wherever you go and will have the durability you desire. Without knowing who you have spoken to about the warranty and repair options for your device we have provided links below we believe will help you. We have provided a link to the warranty information for your device. We also have included a link to the Samsung Support Team to help with options about a warranty claim or repair options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Wait for Screen Tech to Improve

on September 7, 2023

Posted by: SieK

from Salt Lake City, Utah

Expertise:Intermediate

Used to love my phone. Close to a year in and the crease from folding is pretty bad. Sent it in to get a new factory-set screen protector (sounds like a common problem). They wanted to charge me because of a nick in the screen. Since it's going to happen again in a year, I didn't see the cost as worth the benefit and had the phone sent back without repair. Plus the service cost was more than the current difference between trading in a perfect phone vs. "cracked" screen. Photos show how it was returned. Not only does it look considerably worse than it did beforehand, it also makes a cracking sound when I try to fold it. It's a neat concept, and honestly, I've loved every other aspect of it - but wait until the screen technology is improved on the physical fold. In following up to see if anything could be done about the worsened state of my screen, it appears all procedures were followed correctly on Samsung's end.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023

Hi there SieK, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear how much you've enjoyed the usage of your device. We are also happy to hear you were able to work with out team on options to repair your device. We have included a link below we think might be helpful about care instructions for foldable devices if you do decide to continue with the foldable line of devices or do go ahead with a repair to your current device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

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