Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.4
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
992
4 Stars
361
3 Stars
97
2 Stars
47
1 Star
63
88%of customers recommend this product.
(
421 out of
479)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
5
Best Phone Ever!
on October 18, 2022
Posted by: obviouslytt
from Columbus, Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I just recently upgraded to the Flip 4 and absolutely love it! It's my first foldable and I love the form factor for taking photos, watching videos and how it fits so much better in a pocket folded!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good
on October 18, 2022
Posted by: Ktkatz
from Davenport, ia
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the flip, it's the perfect size and it just convenient. I upgraded from the 3, which I hope the screen issue if fixed, but other than that it's a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone Upgrade
on October 19, 2022
Posted by: Quelg0tvibe
from Chocolate NC
Expertise:Expert
[This review was collected as part of a promotion.] The phone is worth it I believe foldable phones have came a long way and this flip4 is just the right size and not to much. I look at it for someone who enjoys a big screen be also doesn't mind putting it away. I feel it's less prone to screen cracks as a top thing. I can say it's not as fast as it should be with what is powering it because coming from a s22 ultra it was faster. Hopefully with release of Android 13 they unlock the processor more for the speed it has to offer I get lag here and there on hiccups with system at times but random not often.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad hinge
on January 12, 2023
Posted by: Zflip4 owner
from Texas
I got My z flip 4 in November and not even a month later the hinge sounds crunchy like there is sand in it and it's rough to open I lobe everything else about this phone I just hate the hinge is already braking
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Delicate phone.
on January 19, 2023
Posted by: BackToSlatePhone
Expertise:Expert
I have had this device active for less than 60 days and I am on my second z flip 4. The first z flip 4 stopped opening past 40 degrees after being dropped on carpet. This has been the most babied phone I’ve ever owned for fear of breaking it. For now I went back to a slate phone because the z flip 4 is an incredibly delicate phone. I used T-Mobile’s warranty to replace this device.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery
on January 20, 2023
Posted by: Plb5264
from TUCSON
Expertise:Intermediate
Very poor battery. Lasts 6 to 7 hours. When charging the phone is hot and shows a warning that phone is hot and could damage the phone. Charges fast but certainly gets hot
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Plb5264,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Glass?
on February 10, 2023
Posted by: David
from Augusta GA
Expertise:Expert
Great phone but.. but.. why... why would you put GLASS on the outside of the phone! Vulnerable GLASS!!! Here's the kicker. It feels and looks like hard premium polymer or a very clean plastic. But for the love of all that is holy. Don't put GLASS!!!!!! on the part of the phone that is designed to take a hit. Having to repair mine because alittle pressure from my keys in my pocket poked it the wrong way. That back plate(s) should be hard and durable as diamonds.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi David... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. Below is the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Hinge and screen fragile
on February 12, 2023
Posted by: Patrick
from Tennessee
Expertise:Intermediate
Great idea for phone and works wonderfully but I can't recommend because the hinge and screen are very fragile when slight bump or short drop.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Patrick... Thank you for your feedback on the Samsung Galaxy Z Flip4. Your assessment is valuable as we aim to innovate and improve on the design and functionality of our products. Below is the link to Samsung Care+ which offers device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US