Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.4 out of 5
4.4
(1,560 Reviews)
Open Ratings Snapshot
Rating breakdown 1,560 reviews
5 Stars
992
4 Stars
361
3 Stars
97
2 Stars
47
1 Star
63
88%of customers recommend this product. 
(
421 out of 479
)
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Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
3 out of 5
3
Fun and customizable, with one fatal flaw
on September 11, 2023
Posted by: Foxlore
[This review was collected as part of a promotion.] I've had the flip 4 for about a year now, and I really like it! It's customizable, runs games pretty well, decent camera and microphone, however even with a tank of a case, dropping this phone even from a short hight can cause the hinge to missalign, separating the screen from the phone itself
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi there Foxlore, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love hearing how much you are loving the customizable features, gaming, and camera on your device. Without knowing what kind of case you are using we have provided a link to an article below with care instructions we find helpful for foldable devices specifically. We have also included a link to the Samsung Support if you have additional questions or would like assistance with your device. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone breaks easy
on September 11, 2023
Posted by: Jc51279
[This review was collected as part of a promotion.] Use it for phone and text like everyone but also watch alot of TV on my phone it's a good phone could have done alot better with it being a 4th Gen
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi Jc51279, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love hearing you are enjoying watching tv and texting with your device. We would be more than happy to help you with any difficulty you are experiencing with your device. Without knowing how long you have owned this device or what difficulty you are experiencing we have provided links we believe can be helpful. We have provided links to the full product manual, Customer Care+ Team, Samsung Support, and your warranty information. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great footprint and features
on September 11, 2023
Posted by: Resko80
[This review was collected as part of a promotion.] I bought this device wanting a small footprint, but yet a good size. This hits the marks. Very responsive, good screen, great pics and battery life can not complain. Now, it just might be time for the Z5 fold...
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Love phone but battery terrible
on September 11, 2023
Posted by: flip2flip
[This review was collected as part of a promotion.] love phone but battery is awful and screen starting to crease where it bends. Also why can't it be thinner and smaller
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hey there Flip2flip, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We couldn't be happier to hear how much you love your device. We have provided a few links if you believe the battery of your device is not functioning as intended. The links are to an article to help you troubleshoot the battery of your device and the other is to the Samsung Support Team if this article does not help resolve your difficulty. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery (samsung.com)
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome phone gonna get the 5
on September 11, 2023
Posted by: Bigworm
[This review was collected as part of a promotion.] Movies look good on phone and games awsome. Looking forward to the 5 and check it out.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great size
on September 11, 2023
Posted by: NikNola
[This review was collected as part of a promotion.] I use it as a lifestyle product. Just great everyday product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Third foldable device
on September 11, 2023
Posted by: Wessss77
[This review was collected as part of a promotion.] I use this device as my daily driver. The biggest compliment is the small size and light weight. The biggest disappointment is the battery life and not having Dex. These two items made the device a non work device. As a personal daily it's workable to be able to charge it at least once during the day and then again at night. I've had the flip 3 and the fold 2 also but I think this will be my last foldable. I've also had issues with the screen protector and an now on the third one. Heat is the killer on this necessity to have with a foldable.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi there Wessss77, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are thrilled to hear how much you love the size and weight of the device. If you are looking specifically for Dex that would be a feature available on the Fold line of devices rather than the Flip. We have also provided a link to the Samsung Support Team to help you troubleshoot the battery of your device and ensure it is functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Flip 4 review
on September 11, 2023
Posted by: NurseMom
[This review was collected as part of a promotion.] I do love how the phone folds tiny enough to fit in my scrub pockets while working.
Con: air bubbles in screen protector after so many flips
Haven't had it a year and battery already needs charged twice daily, same problem with my past galaxy phones.
But overall, a great purchase!!! Android user for life!
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 20, 2023
Hi there Nursemom, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are enjoying the compact nature that is happy to fit your scrubs pocket. We have provided a link below to the Samsung Support Team to help you troubleshoot the battery life of your device. We have also included a link to the warranty information for your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
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