Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
Unfortunately, not a keeper!
on July 24, 2023
Posted by: gkhicks
from Palm Coast, FL
Expertise:Expert
Purchased this phone upon release in August 2022... within a month, the hinge stopped working... and the screen developed a bright line across the center of the screen... before completely failing. Samsung was great at supporting the product... and turned it around in three days (local Samsung Center couldn't address the problem under warranty). Whatever modification/improvement to the hinge/screen was great... definitely an improvement! Then last month, the screen protection started to come off at the hinge line... again, just normal use. Again, Samsung stepped up to supporting (in warranty) but it took approx a week to turn around. At this point, I do have my phone back but with warranty expiration rapidly approaching, I've decided to trade it in for a plain S23. I rely on my phone... so can't take any more chances! With all this said, my only recommendation is for Samsung to recheck their design of this phone... this is 4th generation, but doesn't feel like it!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 25, 2023
Hi there Gkhicks, thank you for your feedback on your Samsung Galaxy Z Flip4. We are so happy to hear you were able to get the necessary warranty assistance for your device. We want to help you make the most of your device as you have stated how much you rely on it for your everyday use. We have included a great article to help you with specific foldable care measures you can take to help ensure your device is protected. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
1
Really bad experience samsung flip4
on July 26, 2023
Posted by: Camibabe
from California
Expertise:Intermediate
Phone right side by hinge (middle of the phone) looks like is deformed and caused screen to start glitching & now causing for it for the bottom section stopped working now is all black. Really bad thought samsung would do better on quality. While I still my fold and still functions
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 27, 2023
Hi there Camibabe, we appreciate your feedback on your Samsung Galaxy Z Flip4. We understand how important the full display of your device is and we would be more than happy to help you resolve this difficulty. We have provided links to special care recommendations for foldable devices, the Samsung Support Team for assistance with a repair, and the warranty information for your device. We appreciate you being a Samsung customer, and are here to help you resolve this difficulty. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
2
Flawed to the bone
on July 27, 2023
Posted by: Phoenix
from Ogden, UT
Expertise:Expert
The software is there, as are the ideas, but the hardware is not durable enough to warrant what they are asking for it. I got mine back towards October of 2022, and I am on my fourth one (third replacement). The first time I dropped it, and that's fine I realize that could have broken any phone, the hinge coming disconnected, irreversible, and welcoming of small particles on the inside. The second time it slipped out of my lap from knee height and landed on soft padded floor, the hinge came undone and dust got on the inside again, screwing with the screen which deemed it unfixable. The last time, I didn't even do anything; I wasn't near dirt, I wasn't rough, I didn't drop it, I got an ultra protective case, there is nothing more that I could have done... I just opened the phone after using it five minutes prior to find an inch thick streak of dead pixels across the middle of my screen, and the top half of the screen unresponsive to anything. I can see the ingenuity in this product, and I love supporting new technology to sew future advancements, but there comes a point where I question the worth of my (unfortunately) continuous investment. I would not recommend this to anyone but the enthusiast, and handle with extreme caution -- even that may not be enough.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 31, 2023
Hi Phoenix, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are happy to hear how excited you were for this brand new innovative design. We do completely understand accidents and drops happen, but we have provided for your convenience an article that lays out some special care instructions for foldable devices. This can help with the more spontaneous difficulty you mentioned you experienced. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone Good Price.
on July 31, 2023
Posted by: Brandon
from Florida
Expertise:Intermediate
Over all it has been a pretty good phone. I switched from a Galaxy note 10 to an iPhone 10 and was not very pleased with the poor construction of the I phone. It broke in nearly 10 weeks. I decided to switch back to Samsung with the Flip 4 and could not have been more pleased. I was so pleased that for once in my life I decided to preorder the new model.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad folding
on August 1, 2023
Posted by: Ehollis
from Birmingham, alabama
Expertise:Intermediate
Purchased two phone at same time..after several months phones would not fully open..covered by warranity. Samsung knows they have an issue but keeps promoting.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 3, 2023
Hey there Ehollis, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate you taking time out of your day and we would be more than happy to help you with some tips for foldable devices. We have provided a link to a great article on our website that speaks directly to care practices for foldable devices. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Facebook
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
1
cool concept terrible execution
on August 1, 2023
Posted by: Lxpis
from st louis mo
Expertise:Expert
i bought a z flip and ive had nothing but bad moments from this phone ive had to replace the screen protector 4 times with my own money because the screen protector cracks right where the seam is then just recently the motherboard completely went bad and i cant use the phone unless its on the charge. i love Samsungs and rarely have had a problem but i dont think ill be buying another flip or fold anytime soon due to this
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 3, 2023
Hi there Lxpis, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your usage. Here at Samsung we did our absolute best with the Galaxy Z Flip4 and did extensive testing to ensure that the device can withstand up to 200,000 open and closings without adverse effects to the hinge and display. We have provided a link to a great article that helps you with special care instructions for foldable devices. With regards to the motherboard, if you are still needing a repair, we have provided a link to the Samsung Support Team who can assist you further. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Written by a customer while visiting Samsung US
Customer Rating
2
I should have got something else
on August 2, 2023
Posted by: Lucy
from Albany Georgia
I bought my first one in November and I'm already on my second one of the same phone because of the screen
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hey there Lucy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We completely understand the importance of the durability of your device to the enjoyment and daily usage in your life. We are happy to hear you were able to get a new device under warranty when you experienced difficulty with the display. We have included a link to a great article that can help you discover measures you can take that are specifically for the care of foldable devices. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team for further assistance if you would like. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Delaminating screen protector
on August 3, 2023
Posted by: RayB
Expertise:Intermediate
I've had this phone about 11 months. I was warned to avoid the Z Flip 4 device by a salesman who had the Z Flip 3 and he complained about the poor performance of the factory screen protector which delaminates in the crease. I figured the newer model Flip 4 would have resolved such problems, but after about 4 months of gentle use I learned I was wrong, and the same thing happened to my phone. It has soured me on folding phones generally, and Samsung phones particularly, because since this was a known problem in the prior generation models, they should not have created new phones without fixing the issue. I will likely move on to another phone brand after about 15 years as a loyal Samsung guy. Other minor issue lately is the phone sometimes gets incredibly hot when charging and running Android Auto in the car. The protective Otterbox case would not stay in place after 6 months, and thus it had to be removed. Overall, the worst mobile phone experience I have ever had.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hi there RayB, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is crucial to us as we strive to continue to innovate our product line to provide the best possible experience to our customers. With the release of the Samsung Galaxy Z Flip4 extensive stress testing was done to ensure the device would withstand up to 200,000 open and closings with no adverse effects to the hinge and display. We have provided a few links we believe will be helpful to make the most of your Samsung Z Flip4. The first link is to an article with care instructions and tips for foldable devices specifically. We have also included a link to an article with tips to keep your device at the optimal operating temperature. Lastly, we have included a link to the Samsung Support Team to help troubleshoot your difficulty with Android Auto you mentioned. They can work with you to determine with your specific car where this difficulty may be stemming from. Thank you for being a loyal Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US