Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
junk
on July 16, 2023
Posted by: paulap
from frisco tx
i got this as a gift and had only 4 months and the screen has lifted up from the phone base to were i have blinking screen and half of the screen is black. i would not buy this phone it is a cheap made phone and due to me not getting it with warranty cause i didnt purchase im now with out a phone that is functionable.so dont waste money on this phone .its to high to be so cheaply made
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023
Hi Paulap, thank you for taking time to share your feedback with us on your Samsung Galaxy Z Flip4. We understand you recieved this device as a gift but we do still offer a one year manufacturing warranty on all of our devices. We have provided links to the Samsung Support Team and warranty information to help with your device. We also have Samsung Experience Stores that can help if you live near one, you can make a repair appointment online and they can help you with your device. We have also included a link to an article about specific care instructions for foldable devices. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Voice-mail issues
on July 17, 2023
Posted by: Ghat
How can I get my voice mail to stop giving me the technical information before the actual message?
Love the phone though 😍
Love the phone though 😍
Written by a customer while visiting Samsung US
Customer Rating
1
Already on my Replacement Phone
on July 20, 2023
Posted by: Cris
from Florida/California
Expertise:Intermediate
So I was looking forward to my flip phone, assuming that they had ironed out the issues with the screen. THEY HAVE NOT! Within 6 months the screen was separating at the crease and letting in dust/dirt particles. They did replace the phone as it is a manufacturers defect, but the folks at the phone shop said they have seen tons of Flip phones for this issue. Don't sell a product until it is truly ready! Consumers should not be your R & D!
Also the camera was not nearly as good as my old pixel. I cannot in good conscience recommend the flip 4.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2023
Hey Cris, thank you for your feedback on your Samsung Galaxy Z Flip4. We are happy to hear how excited you were about this device. We want to help you take as good a care of it as you can so it will last as long as you choose to keep it. We have included a link we think is helpful about special care instructions for foldable devices. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Loved it-but doesn’t hold up
on July 20, 2023
Posted by: Kartman
Expertise:Intermediate
I recieved this phone in December and in less than a month the screen was detaching at the hinge and no longer responding. I was given a replacement device of the same model and was doing great up until today(6 months later) when the same issue started. Thankfully, it’s able to be replaced under warranty, but I’ve given it a second chance and I think I’ll trade it in for a different model. It’s a shame because I really appreciate the fold capabilities, maybe in the future once the screen technology comes a bit further I’ll try it again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2023
Hey Kartman, thank you for your feedback on your Samsung Galaxy Z Flip4. We value all feedback from our customers as we continue to move towards innovation in our product line and to provide the best possible experience to our customers. We have included an article we and many of our customers find helpful that are special care instructions on how foldable devices differ from non-foldable devices. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I think it's great to have a new phone so Lil lo i
on July 21, 2023
Posted by: Nana
from Wichita falls Texas
Expertise:Beginner
I will be happy to get this phone on the 26 and make payments one's a month
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love It!
on July 21, 2023
Posted by: Samsung4life
from Pittsburgh, PA
Expertise:Intermediate
I've had the Z Flip 4 for about 2 weeks now and I absolutely love it. I love how small it is when it's closed. It fits in my pocket without falling out. I can slip it into my purse without worrying that something is going to scratch the screen or crack it. I had the Galaxy S21 and the full screen on the Z Flip 4 is bigger but yet when the phone is closed its small and compact.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GalazyZflip4
on July 22, 2023
Posted by: Cocopop
from Titusville Florida
Expertise:Beginner
It’s very small and compacted and convenient. I’m very pleased and happy with the quality of the product.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Gimmick
on July 23, 2023
Posted by: Traci
from NC
Expertise:Intermediate
I had this phone for 6 months. It was the WORST phone I’ve ever owned. It is definitely a gimmick phone. The screen near at the fold started to crack and thank goodness I had insurance on it. Was told the replacement probably would last 3 months. No thank you. Save the money. The nostalgia on the flip phone was short lived. The only cool thing was the amount of customization this phone offered.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 25, 2023
Hi Traci, thank you for your feedback on your Samsung Galaxy Z Flip4. Your feedback is cruial to us as we strive for innovation in our product line and provide the best possible experience to our customers with their chosen device. Without knowing who you have spoken to regarding your repair, we have provided a link to the Samsung Support Team, they can also review the one year manufacturer warranty with you. We also have a link to an article about special care instructions to help with foldable devices. We appreciate you being a Samsung customer, and look forward to assisting you further with your device. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US