Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
4
Flippin nostalgia
on May 31, 2023
Posted by: Foolerman
[This review was collected as part of a promotion.] I use my Zflip4 for work, video calls, streaming music, quick photos, and browsing the web. I love the quick access to the cover screen for controlling my smart lighting in my home and quickly accessing music controls. The flip feature provides peace of mind when in-pocket that the main screen is folded away and safe from damage.
I have an active lifestyle, so having my phone fold into a smaller form to fit into athletic short pockets and fanny packs is a game changer. The water/dust resistance and again the protected screen when folded haven't let me down yet when hiking, skiing, biking, and climbing. The simple samsung silicone case with D-ring case has prevented any and all scratches and gives a great way to secure my grip when taking pictures from the top of sheer cliffs and riverbanks.
The only downside would have to be battery life. Being a foldable, it's clear why the battery can't be as large as a classic candy bar device, but with power saving modes and some planning ahead with realistic expectations, this hasn't been an obstacle for me even on multi day adventures.
Many more awesome features from the folding niche as well as all the great feature to expect of a flagship Samsung device. Would recommend to all but the most power-hungry superuser who would be better off with the larger Fold.
Written by a customer while visiting Samsung US
Customer Rating
2
:-(
on June 4, 2023
Posted by: Lil pup
Opening and close breaks on its own ! Been dropped a handful of times from pocket with protective gear on . Screen has lines in it before problem occurred.
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Hello Lil,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible dontbuy
on June 4, 2023
Posted by: Jontoscano2015
from San antonio TX
Expertise:Intermediate
Both me and my gf bought these and within months they both broke. I was sent a replacement by my carrier but its only matter of time before this one breaks too. Also battery sucks straight out the box. Goodluck any one who buys this phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Good day Jontoscano2015,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. For your convenience I have included a few links addressing your battery concern. Check them out when you can and let us know if you have any questions. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. For your convenience I have included a few links addressing your battery concern. Check them out when you can and let us know if you have any questions. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on June 6, 2023
Posted by: Yuca26
[This review was collected as part of a promotion.] Nice ,fast,procesor good ,style ,model,color products nice
Written by a customer while visiting Samsung US
Customer Rating
3
Beware of Flip Z
on June 8, 2023
Posted by: SoniN
from San Jose, CA
Expertise:Intermediate
I have been a loyal Samsung user since 2018, but after this recent incident, I swear never to buy their fancy phone again. Last August, I purchased the Flip Z gen 4, but I had to send it for repair last week due to bubbles forming inside the screen where the phone flips, accompanied by a cracking noise. What's more frustrating is that there is no local service center, so I had to send my phone all the way to Texas.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, June 9, 2023
Greetings SoniN,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
SLOW
on June 10, 2023
Posted by: Anonymous
from Grand Rapids Michigan
Expertise:Intermediate
Battery dies too fast ...slow on downloads. Not very good overall but like the flip part of it.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Good day HoganHymer,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to address what you may be experiencing with your battery. I have also included a link that contains your device's software update. Please ensure that the software on your device has been updated and don't forget to check out the articles about optimizing your battery life. If you would like further assistance afterwards, do not hesitate to contact Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to address what you may be experiencing with your battery. I have also included a link that contains your device's software update. Please ensure that the software on your device has been updated and don't forget to check out the articles about optimizing your battery life. If you would like further assistance afterwards, do not hesitate to contact Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
1
Pick something else-expensive long term.
on June 10, 2023
Posted by: KAVKAV
from Virginia
Expertise:Intermediate
The idea of this phone is great but the screen protector will require replacement every year, like clockwork. Samsung and your provider will both charge you, so factor in 100-250 every year on top of initial investment. The phone is great besides this screen flaw...expect to come out of pocket or hand your phone over for 5-7 days for Samsung to replace it for free (nice offer just not realistic). I wish I would have picked another model.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Salutations KAVKAV,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun fact, the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times! Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun fact, the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times! Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE
on June 10, 2023
Posted by: Sarah
Expertise:Intermediate
Bought in February. Screen blacked despite not being dropped or wet. Samsung won't fox it unless i pay half the cost of the phone itself. This phone is garbage and samsung is no good. Never again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Hi there Sarah,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life and that is our highest priority. Please feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a loyal customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life and that is our highest priority. Please feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a loyal customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US