Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
WILL CRACK THE SCREEN AND BREAK THE PHONE
on May 12, 2023
Posted by: niki
from new jersey
Fine if you're okay with having a phone for a year TOPS. I bought this new maybe a year ago and since then the screen protector AND THE SCREEN has cracked and ruined my phone. Theres a black screen spreading from the inner fold, the actual screen is bubbling, the entire top half does not work, and the bottom is spazzing. NO reason to get this phone. Sure the storage and layout was fine but so is every other phone on the market these days with a price like this. They will not take accountability for the screen fold being a manufacturing problem and you will be left with nothing. DO NOT PURCHASE, just get a regular samsung.
PS I had an excellent case and would carefully clean and care for my phone and the screen protector. It felt like a ticking time bomb as I watched it crack more and more. Just not worth anything.
PS I had an excellent case and would carefully clean and care for my phone and the screen protector. It felt like a ticking time bomb as I watched it crack more and more. Just not worth anything.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 15, 2023
Salutations Niki, thank you for finding the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip4. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4 display has been put through a strenuous folding test to withstand folding at least 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Three week life-span
on May 13, 2023
Posted by: Anonymous
Before committing to this phone, I read all the reviews; people either loved it or hated it, so I took my chances. Mine didn't fall, it didn't break, it simply stopped working. One minute it was in my pocket, the next, I'm taking it out to take a picture of my kids Track and Field team, and I couldn't "turn it on"; the folding part of the screen just gave out. As recommended, I didn't remove the protective sticker, so all I could see was a black screen and line bubble formed along the fold. It had been a warm, day, but not necessarily warmer than usual, and I've had other phones on warmer days that haven't simply given out. So, I gave it a few minutes, thinking it was a minor glitch, but it wasn't. Eventually, the screen did momentarily come back to life, but a bright line appeared down the middle of one of the folds, it flashed, then it went black again, for good.
Before this, I was really impressed with how well the screen folded and displayed crisp images; I will not be replacing it with another Flip4.
Before this, I was really impressed with how well the screen folded and displayed crisp images; I will not be replacing it with another Flip4.
Response from Samsung USBy Debra, Social & Commerce, May 15, 2023
Good day JemJones, thanks for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We value your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most facinating experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Easy handling and great features.
on May 13, 2023
Posted by: Craig
from Renton, Washington
Expertise:Expert
I love this flip phone, it's easy to handle and great pictures.!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how small the phone is. It can fit every wa
on May 15, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] It makes my browsing in finding something on line so easy. It has the best pictures quality. My friends always want me to use it to take pictures when we go out.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Z Flip
on May 15, 2023
Posted by: Spicey
from Nashville
Expertise:Intermediate
I bought this after my first flip broke. Totally my fault. I love this phone. It has the best camera for my purposes and I love the way it just fits in my pocket. Plus it is great conversation starter. Whenever Ipull it out people ask me about it. I will use a Galaxy Z Flip in the future. No other phone for me!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Paying for nothing
on May 15, 2023
Posted by: Tammy
My phone was 2 months old when I opened it and there was a black blob in the screen where it folds. It spead throughout the day. Others having same problem. Yet I still have to pay for an unusable phone due to a flaw in design.
Response from Samsung USBy Debra, Social & Commerce, May 16, 2023
Greetings Tammy,
Thanks for finding the available time out of your hectic day to share your sentiments with us about your Samsung Galaxy Z Flip4. We value your candor as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. As you know Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. But did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Flip4 display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer. -
Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for finding the available time out of your hectic day to share your sentiments with us about your Samsung Galaxy Z Flip4. We value your candor as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. As you know Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. But did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Flip4 display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer. -
Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
The best phone I have ever used
on May 16, 2023
Posted by: Punkrockeryeah
[This review was collected as part of a promotion.] The flip series of phones is an amazing feat of functionality and performance. It gives you a full phone that can be closed into a clamshell protective case. I use my flip 4 mostly to listen to audio so my phone is closed a good amount of the day. It also keeps me from clicking on an app as much as when I had a slab phone. I take one star off because I have had an issue with the factory screen protector cracking and coming up at the bend of the screen. I was able to put a good after market one on to replace it for now.
Written by a customer while visiting Samsung US
Customer Rating
5
This product amazing features
on May 16, 2023
Posted by: Kassie
[This review was collected as part of a promotion.] This device is like a mini laptop lol. It has some amazing features on it. Takes amazing pictures the focus is what I loved the most. I can say this is really a smart phone.
Written by a customer while visiting Samsung US