Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
5
Very Solid Phone!
on May 2, 2023
Posted by: Nakinaki
[This review was collected as part of a promotion.] I was a little skeptical about getting a folding phone, it made me really nervous because I didn't want to mess up the screen, but it's just like any other phone. The screen on it is very nice and bright, you'll see a bit of a crease but it's not terribly distracting. When it's folded it's small and compact but it still has weight to it so you'll still feel it in your pocket and what not. The battery life is very nice and the mini screen on the front is useful when you want to check something really quick and not be distracted by opening the whole phone. On top of the fact that the phone is VERY customizable. 10/10 purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
My Forever Phone!
on May 2, 2023
Posted by: A Real McCoy
from Portland OR
Expertise:Intermediate
The Galaxy Z Flip4 is wonderful! I love it. The side fingerprint sensor is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Compactness with tradeoffs
on May 2, 2023
Posted by: WinterOwl
[This review was collected as part of a promotion.] While many of the issues of previous flips persist, such as the battery just not holding as much of a charge as other devices nowadays, its compactness, thanks to it folding vertically as opposed to the ZFold's horizontal is the biggest appeal. In an era of us shoving phones into our pockets just like we did back in the 1990s with a StarTac, it's such a welcome thing to have a device that won't crack the instant we sit down with one in our pocket, the huge rectangle stretching our pants as if it were a dinner plate.
Written by a customer while visiting Samsung US
Customer Rating
3
Great device but
on May 3, 2023
Posted by: LoveFlip4
[This review was collected as part of a promotion.] I use this Z Flip 4 device as a daily driver. I have had each iteration of the flip and this is the second one that the screen protector has lifted with a bubble at the fold.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Salutations LoveFlip4, thanks for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Customization for the consumer
on May 4, 2023
Posted by: BeanBoy
[This review was collected as part of a promotion.] The Galaxy Z flip4 is a fun phone which takes pride in being a customizable daily use object and always stands out of the crowd. It's size Is perfect for it's function and is rather comfortable to hold and use. The phone, however seemingly lacks in durability overall. I have not tested with extreme tests but I have had to replace it sooner than anticipated
Written by a customer while visiting Samsung US
Customer Rating
5
You're very good phone love using it got good came
on May 4, 2023
Posted by: Morris
[This review was collected as part of a promotion.] Like the cameras and the pictures and fast internet service that's it
Written by a customer while visiting Samsung US
Customer Rating
3
Something new...but
on May 4, 2023
Posted by: Ashanne
[This review was collected as part of a promotion.] Yes, this phone is great, especially if you are a seasoned android user & constantly are carrying your phone instead of keeping it in a purse or pocket while it's not in use. I love being able to hold it in the palm of my hand. When you have it open, it doesn't feel flimsy. It's solid. I love the texture of the shell. Very smooth. I absolutely love to prop up the phone in fold mode & watch a little you tube or follow a makeup tutorial. Or play a game on the bottom half while I watch something on the top. I like the screen saver graphics on the smaller front screen. It's nice to see... Complaints are :
The small screen is too small. If your a music person & constantly need to skip your songs, it would be convenient...i think. Using it for that feature,checking the time, weather & times is basically all its used for. If you have a smart watch as well, then it's pointless... I'm my opinion.
But for me the ability to have a folding phone is more important to me than having a bigger screen. Although it would be nice to be able to use that screen real quick to send a text or check something quick, then when you wanted to use it for more, open it up. I hope they do that upgrade sooner than later!
The small screen is too small. If your a music person & constantly need to skip your songs, it would be convenient...i think. Using it for that feature,checking the time, weather & times is basically all its used for. If you have a smart watch as well, then it's pointless... I'm my opinion.
But for me the ability to have a folding phone is more important to me than having a bigger screen. Although it would be nice to be able to use that screen real quick to send a text or check something quick, then when you wanted to use it for more, open it up. I hope they do that upgrade sooner than later!
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Hey there Ashanne, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you are enjoying the full functionality of your Z Flip4! Please feel free to contact Samsung Support if you would like to share any additional feedback with us or if you think of any questions! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
HINGE IS DEFECTIVE
on May 4, 2023
Posted by: BobbyL131313
from Virginia
Expertise:Expert
I bought this less than a year ago and the hinge has a HUGE DEFECT in that it lets dirt get in behind the screen which subsequently BREAKS it. DO NOT BUY THIS BADLY CONCEIVED CRAP!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Hello BobbyL131313, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US