Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,749 Reviews)
Rating breakdown 1,749 reviews
5 Stars
1,096
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
533 out of
624)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
not a great experience
on January 24, 2023
Posted by: Ana christina
My phone showed a black lines across the screen where the fold is. After just a few hours, the black line spread and i was no longer able to touch my screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hi Ana Christina,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your critique is appreciated as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your critique is appreciated as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Most excited about a phone in years
on January 23, 2023
Posted by: 9MWinters
I bought this a little over a month ago and I'm in love with it. I haven't been this excited about a new phone is a long time. I wanted something smaller, practical, and useful, but something that still functioned just like my previous Samsung phones and didn't take away from anything that I was already getting. I was not disappointed. I worried a bit about the battery, but I haven't had any problems making it through the day with plenty left to spare. The crease in the screen where it folds is noticeable to touch, but hardly any at all visibly. It's not awkward or annoying feeling it there while using the phone. It's a much more practical phone and enables you to do more with the screen on the front as well as using a double screen when you fold it 90 degrees sitting on a table or something. It's also incredibly handy to just have a phone that folds up and sticks in your pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recommended
on January 23, 2023
Posted by: Greb
Love it! Excellent performance and features. I like that it is very practical and fits in any pocket.
Written by a customer while visiting Samsung US
Customer Rating
1
When it is folded you cannot operate with one hand
on January 20, 2023
Posted by: Skip
from Cocoa Beach Fl.
I got this phone about 2 months ago and sorry l did. I hate this phone and would like to get rid of it. Will sell for what’s owed on it.
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Skip,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue leading the charge on innovation. I've attached the link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue leading the charge on innovation. I've attached the link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Cool phone!
on January 20, 2023
Posted by: Joe6pac
Traded in my Flip 3 for the 4. Best cell phone since my Blackberry(s)
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery
on January 20, 2023
Posted by: Plb5264
from TUCSON
Expertise:Intermediate
Very poor battery. Lasts 6 to 7 hours. When charging the phone is hot and shows a warning that phone is hot and could damage the phone. Charges fast but certainly gets hot
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Plb5264,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE!!! DON'T BUY
on January 20, 2023
Posted by: Rose
from New City, New York
Expertise:Expert
WORST PHONE EVER!!! I thought since it is a series 4 phone, you would have ironed out all the kinks. You clearly didn't. Why you continue to sell these phones is beyond me. I upgraded my Note 9 to Flip 4 on 9/19/22 and am now on my 3rd replacement phone. Of course, I had to weeks without a phone waiting for the replacement. You clearly know about this black screen problem. Why not fix it, or remove the Fold and Flip from your line entirely? I will be contacting a class action attorney. Shame on you SAMSUNG!!!! Thought you were better than this. You are not.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not for every day use
on January 20, 2023
Posted by: Samsung man
from Houston
Expertise:Expert
I mean the flip 4 looks great truly a beautiful design. Unfortunately fact of the matter is Samsung needs to go back to the drawing board. One of the biggest improvement that Samsung stated from the flip 3 to the flip 4 was the smaller hinge design Which was supposed to Minimize the fold crease of the device. However this seems to be the flip 4 biggest fault. The newly designed hinges are very fragile. This default in Samsung design causes the phone to seemlessly break with day to day usage. I've had 2 devices in roughly a 3 month period with the same issue occurring. Once either side of the hinges break the phone screen seems to lift up causing the entire screen to go black. As a dedicated Samsung customer i hope they can come up with a better design equip to handle the daily folding and unfolding of this device. Honestly as of now I just WANT MY NOTE BACK PLEASE!!!
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US