Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,749 Reviews)
Rating breakdown 1,749 reviews
5 Stars
1,096
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
533 out of
624)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
Trash Folding Phone
on February 10, 2023
Posted by: Nate
from Arizona
Expertise:Expert
This phone has been the worst experience I have ever had. Between the battery life being garbage, stuttery OS and glitchy user interface, and the gps with google maps not working, i want to smash the dang phone. Do better samsung
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Nate.. Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery, speed and glitching you've experienced. Also below is Samsung Support, please reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
How to keep your Galaxy phone or tablet from slowing down(samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
How to keep your Galaxy phone or tablet from slowing down(samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Glass?
on February 10, 2023
Posted by: David
from Augusta GA
Expertise:Expert
Great phone but.. but.. why... why would you put GLASS on the outside of the phone! Vulnerable GLASS!!! Here's the kicker. It feels and looks like hard premium polymer or a very clean plastic. But for the love of all that is holy. Don't put GLASS!!!!!! on the part of the phone that is designed to take a hit. Having to repair mine because alittle pressure from my keys in my pocket poked it the wrong way. That back plate(s) should be hard and durable as diamonds.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi David... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. Below is the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
love the mini screen
on February 8, 2023
Posted by: Toyz
from Ok
Expertise:Beginner
I had an iphone but this flip out does it in so many ways its bigger when opened and smaller other wise
its quick and easier than the iphone
its quick and easier than the iphone
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
2 months later, it’s gone
on February 8, 2023
Posted by: AngrySamsungfan
from Seattle
Expertise:Intermediate
First of all I am a big fan of Samsung. Have always used their products. I was so happy with my flip 4 but not anymore after 2 month. Okay. I dropped the phone but with my Samsung case was on it and it was the only my knee hight. However, my phone is gone. This is crazy. First I couldn’t fully open the phone and now the screen is not functioning. I mean, I drop phones from time to time but never broken like this!!!!!. Flip 4 is very delicate, weak phone!!!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. Below I've linked Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
on February 7, 2023
Posted by: sidra
the worst phone ever , my hinge got broken after 3 months and now screen is black and they have customer service .
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Sidra... Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thougts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on February 7, 2023
Posted by: GoVols
from Chattanooga, TN
Expertise:Expert
I love this phone. it easily fits into my pocket. No more worrying about carrying it on my side.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Too Fragile
on February 7, 2023
Posted by: StressedMom
from Arizona
I traded in my Galaxy Note 9 for this phone and regret it. The trade in took place in September and within two months the hinge broke. I got a replacement phone for it and again in two months the hinge broke. This will be my third phone replacement and it hasn't even past half a year. I had a protective case on it as well for both phones but it did no good. Samsung needs to reinforce the hinge for future models.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. We are pleased you've received your replacement device. Please reach out to Samsung Support if we can be of any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good features , easy to use,
on February 5, 2023
Posted by: Pzzz
from Ny
Expertise:Intermediate
Size is good, easy to use, pen is a must, haveno lost since purchased
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US