Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.4
(1,558 Reviews)
Rating breakdown 1,558 reviews
5 Stars
990
4 Stars
361
3 Stars
97
2 Stars
47
1 Star
63
88%of customers recommend this product.
(
420 out of
478)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
Screen cracking battery life terrible
on January 14, 2023
Posted by: Fill
from Illinois
Expertise:Intermediate
Have had the phone for a few months and the screen is starting to crack at the fold. Also battery life isnt good at all even with minimal use during the day while im at work. I would trade it in if i could. My galaxy s22 was so much better
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it....
on January 14, 2023
Posted by: vwcrafty
from Manhattan Beach, CA
I've had this phone for 4 months and twice already the LED has malfunctioned/broken rendering the phone inoperable and requiring the phone to be replaced. If you get this product, definitely get coverage on it. I have been a Samsung loyalist for over a decade, but this phone makes it difficult to remember why.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Vwcrafty,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Hinge Problem!!!!!!
on January 12, 2023
Posted by: Susie
from Joliet IL
Expertise:Intermediate
I bought this phone when It first came out and I was super excited. I actually switched from IPhone to Samsung since I was very intrigue with the flip design. WORST DECISION EVER!!! I rarely drop my phone and the one time I do from a not so high distant. The hinge broke and I could no longer fold. It would only go half way. Customer Service was very helpful and luckily I did not have to pay out of pocket to get it fix due to the Warranty. A month Later here I am again and now I hear a click everytime I open and close my phone. Now I have to go back and get it fix AGAIN and that is all in a span of 5 months. I am totally ready to switch back due to this continuous issue.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Susie,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Bad hinge
on January 12, 2023
Posted by: Zflip4 owner
from Texas
I got My z flip 4 in November and not even a month later the hinge sounds crunchy like there is sand in it and it's rough to open I lobe everything else about this phone I just hate the hinge is already braking
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Small and practical
on January 10, 2023
Posted by: Amoebamom
from California
The folding screen makes it very useful in different situations and very practical for storing👌
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool, unique phone
on January 10, 2023
Posted by: JStar
from Miami, FL
I have always been intrigued about this phone ever since it came out and have wanted one. I got mine as a Christmas gift. So far I love this phone. I haven't yet figured out all the neat tricks and gadgets the phone has to offer but I am truly happy to have this phone. The convenience in size really is my favorite part.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on January 9, 2023
Posted by: Rob14
This phone is sleek, compact and fits my hand well. The interface and software is exactly what I love about samsoung. Having a flip phone for the first time since '09, was a surprisingly smooth transition. The crease isn't really that noticeable to me, and the structure of the phone feels durable. I look forward to future updates of the flip.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth every penny.
on January 9, 2023
Posted by: Bird lady
from Cascade mountains
Expertise:Beginner
I absolutely love everything about it! It even comes in my favorite color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US