Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.4
(1,558 Reviews)
Rating breakdown 1,558 reviews
5 Stars
990
4 Stars
361
3 Stars
97
2 Stars
47
1 Star
63
88%of customers recommend this product.
(
420 out of
478)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
Delicate phone.
on January 19, 2023
Posted by: BackToSlatePhone
Expertise:Expert
I have had this device active for less than 60 days and I am on my second z flip 4. The first z flip 4 stopped opening past 40 degrees after being dropped on carpet. This has been the most babied phone I’ve ever owned for fear of breaking it. For now I went back to a slate phone because the z flip 4 is an incredibly delicate phone. I used T-Mobile’s warranty to replace this device.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Small size
on January 19, 2023
Posted by: RoRo
I love my new Galaxy Z flip4 fits right in my pocket
Written by a customer while visiting Samsung US
Customer Rating
2
Best described as finicky, and leaning toward junk
on January 18, 2023
Posted by: craigf
from Texas
Expertise:Intermediate
Quirky at best. Mine constantly makes noise, and you can't differentiate between different types of messages. The sounds are all the same, be it facebook , a sms etc. Now mine reboots itself every few minutes. I have tried safe mode, uninstalling the few apps I had added, various diagnostics, and of course checking for updates. My phone is less than a year old and does not live in a harsh environment.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Craigf,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Decision!
on January 17, 2023
Posted by: Elda
from Laredo, TX
Expertise:Expert
I bought this device 4 months ago, it has been replaced 4 times since then because the phone keeps getting stuck in a L position. The screen unsticks itself from the center and the phone starts going haywire until the screen stops working. 4 months and I have only been able to use the phone for an actual month. Worst decision I have ever made.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Elda,
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best Flip for 2023
on January 15, 2023
Posted by: Jeremy
from New York, NY
Expertise:Expert
Everyone's review will be different and mostly negative due to how they treat their devices, and they will report a bad review but not me. Here is my honest review. I have had this device since launch, and I have no issues with it. Treat your phone with care and it will last long. I recommend to open and close the device normally and not try that one handed stuff like in the youtube reviews. Next, have a case on the phone. Yes it feels good without a case but you never know when your phone will drop. The flip 4 runs with a 8 Gen+ which gives the device fast processor when having multiple apps open or in use. Battery life is good depending how you use your device. If you are a heavy user with games and social media then yes your device will run out of juice faster than expected. If you are an average user that uses the device for just calls and text, checking emails and light browsing then the phone will last good 8-9 hrs tops. The Flip 4 has a 3700 mAh battery which has improved from the flip 3. While most android devices have bigger battery than this, Samsung makes up for it with Super Fast charging. For the 1st time the flip can super fast charge. The flip 4 can do everything a non flip phone can do and more. Yes, you can game take photos and videos, etc. This compact phone folds in half and opens to a beautiful 6.7 inch display. I struggled with the device at first finding myself to charge my device 2-3 days depending on my usage but i fall for the form factor as it slips right into my pocket. This device is not dust or dirt proof so you have to take extra care of it especially when going to the beach or if you live in a area with dust particles such as gravel or construction site. Overall I say try this device. You have 14 days to test it and if it doesnt' work out just return it for a full refund. Do not miss out the experience because you see other negative reviews. Just remember have a case for it, open the phone with 2 hands, follow the care instructions when first setting up the device. Happy flipping
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery
on January 15, 2023
Posted by: Used to love Samsung
from West Jordan, Utah
Expertise:Intermediate
I bought this phone for my wife when it first came out. After 5 months the battery is overheating, phone will only last 4 hours, and that's without using any apps. Currently getting the battery replace since it's under warranty, but seriously worry after warranty ends I'll have the same problem. My wife can't even carry the phone anymore in her pocket since it's heats up too and we're afraid of it catching on fire or blowing up.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on January 15, 2023
Posted by: Tiamtu
Expertise:Expert
I am on my third one since September. The first one stopped opening the second on the screen had a white line as i was using it. I closed it and trtried to open it back up and the screen was black but my phone was on. Now it wont open anymore. Unfortunately my device potect wont let me get a different phone. I keep having to get this phone. I do not recommend this phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Tiamtu,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Flip4 won't open to see full screen
on January 14, 2023
Posted by: Cesar
from Oregon
Expertise:Intermediate
I bought my Samsung galaxy flip4 3 months ago not very happy with it battery won't last long not only that one night I set my alarm clock for work the next morning and I tried to open the phone and it didn't open all the way so I requested a shipping label to send it back to get it checked and I've been checking on UPS website to see the status of delivery and and it says that delivery is in process I checked again and still says the same thing am not sure what's going on ever since Samsung came out their cellphones I've been very happy with them until now that I purchased the new Samsung galaxy flip4 and had to send it back because it wouldn't open all the way like it should to see the full screen right now am using my Samsung galaxy z fold2 until Samsung gets my flip4 and see why it won't open completely to see fullscreen.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Cesar,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US