Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
3
Love and hate
on May 1, 2023
Posted by: Bsmustang98
[This review was collected as part of a promotion.] Amazing processing speed for everything you can imagine. The pen is always ready. The purple color it very vivid on the outside.
After a few months the battery didn't hold charge and the screen cracked at the bend point.
After a few months the battery didn't hold charge and the screen cracked at the bend point.
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Hello there Bsmustang98, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience I have included some links to Samsung articles that have a wealth of knowledge within them regarding getting the most out of your Galaxy battery. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. That is one of our highest priorities. Please reach out to Samsung Support if you would like further assistance or if you have any additional feedback to share with us. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Phone experience redefined
on May 1, 2023
Posted by: Panda4you
[This review was collected as part of a promotion.] Z flip4 is the best phone experience i had in recent years. The ease of use, portability is great
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but not very durable
on May 1, 2023
Posted by: Brannybee
[This review was collected as part of a promotion.] Phone was great with streaming and taking pictures and Etc but already had to replace my phone twice thank God for my insurance it just doesn't hold up well when dropped because both times it cracked right where it Folds so now I switched to Galaxy s23
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Salutations Brannybee, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ for eligible devices that would extend physical damage coverage to your devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an impromptu dip in the pool with your phone, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to nationwide, helps you get back to what you love most in life. Talk about peace of mind! If you would like to share any additional feedback with us, please reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great prduct
on May 1, 2023
Posted by: steel81viper
[This review was collected as part of a promotion.] I use this phone for work and i work in construction great durability
Written by a customer while visiting Samsung US
Customer Rating
5
I just love the folding screen !
on May 1, 2023
Posted by: Trainman
[This review was collected as part of a promotion.] This is a great phone for an accident-prone senior citizen! I can pocket it easily! And 5G service is excellent for streaming.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Phone
on May 1, 2023
Posted by: Skylin
[This review was collected as part of a promotion.] This phone has great features and bring back the late 90's vibe of a fill phone but also having the awesome experience of having the great enhancements of the smart phone. Asboustly love this device.
Written by a customer while visiting Samsung US
Customer Rating
3
I love this product but...
on May 1, 2023
Posted by: VixenMIR
[This review was collected as part of a promotion.] I love my Zflip4, the back camera and the back screen are amazing for selfies and nice pictures. I really like the design and how convenient it is in terms of not taking too much space. However, when it comes to durability it is not that great. I know i should be more careful, but the hinge can break pretty easily. I had to change mine for a new one and sadly, it fell again and now it does not look completely flat when i opened it and it has a black spot near the hinge.
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Aloha VixenMIR, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Love the flip
on May 1, 2023
Posted by: Tdogg2518
[This review was collected as part of a promotion.] I use the flip phone all the time and it's great because I don't butt dial everyone any more!
Written by a customer while visiting Samsung US