Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
2
HORRIBLE WORKMANSHIP
on April 12, 2023
Posted by: Totally Frustrated
I purchased this in December 2022 Within 2 weeks, the hinge wasn't working right, the phone wouldn't completely open. I could have replaced it, but replacements are sooo time consuming. I figured I would just deal with it. However, last week, it totally broke, maybe when it was dropped, but the phone would only flip open half way. Before I received my replacement, the screen went black. Now, I'm stuck with the replacement for the next couple years. I just decided I wouldn't flip it closed. MAYBE it will last. UGH!! Would NOT recommend this phone.
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your critique as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
3 phones in 2 months
on April 13, 2023
Posted by: Raybandz
from Anderson SC
Expertise:Intermediate
I've had this phone for 2 months now and this is the third phone I've had to have mine has been defected it wouldn't hold a charge hardly it wouldn't receive certain texts and calls from multiple different people it would lose service a lot and to be honest I've lost business because of it and I believe they're great phones like the features would be pretty cool if they took their time to build the phone right
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 18, 2023
Hi Raybandz... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach back out Samsung Support, and or our warranty department for additional assistance. Thank you for being the best part of Samsung.
-Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
-Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty Hinge Design
on April 15, 2023
Posted by: Mcat
from Florida
Expertise:Intermediate
Loved the foldable compact design and purchased in Dec 2022 . But in under 4 months hinge broke. I do not recommend!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hi Mcat... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not woth the money or frustration
on April 16, 2023
Posted by: Sorely Disappointed
I have had the Z Fold less than one year. My experiences are: if you have used Maps this phone would not let me answer an incoming call; Samsung did an update and I kept putting it out to later but it eventually did the update on its own, after which the front screen has no longer worked; the inner screen at the Fold has cracked and is bubbling up so you cannot swipe and cannot read what is under the Crack at the Fold. Nice idea but lousy execution. Certainly not worth the money.
Response from Samsung USBy Bethany, Social Commerce, April 19, 2023
Hello...Thank you for your review of the Samsung Galaxy Z Flip4. We value your input as we strive to innovate and improve on the design and functionality of our products. Below I've linked Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful design
on April 20, 2023
Posted by: Redblood65
I bought this phone 2weeks ago and I am very happy with it.
Everyone loves my new phone
Everyone loves my new phone
Written by a customer while visiting Samsung US
Customer Rating
5
Best flip phone I've owned
on April 25, 2023
Posted by: Pixie718
[This review was collected as part of a promotion.] I got this for a multitude of reasons one of which being I work in a factory where a cracked screen is highly likely to happen I went through several screen protectors a month no problems since upgrading. I love how compact it is and it's battery life is surprising given its size
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with phone
on April 25, 2023
Posted by: pat03
Very unhappy with the phone. The crease in the middle is separating after a few months. I would not recommend this phone. I liked the concept of a smaller phone but very disappointed.
Response from Samsung USBy Bethany, Social Commerce, April 26, 2023
Hello Pat03... …Thank you for your review of the Samsung Galaxy Z Flip4. We value your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've attached Samsung Care+. If enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. Please contact Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 25, 2023
Posted by: Whydoyouneedanickname
[This review was collected as part of a promotion.] My only complaint is that the screen isn't wide enough for certain games. So the screen sizing shodesnt show the whole game. Other than that I love it.
Written by a customer while visiting Samsung US