Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,751 Reviews)
Rating breakdown 1,751 reviews
5 Stars
1,098
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
1
Fragile
on March 27, 2023
Posted by: DisappointingFlip
from Illinois
Expertise:Expert
Do not buy this phone!!! Initially I was happy, but then 100 days into the phone the hinge broke. It only opened to 90 degrees. Samsung would not stand behind their product. Concept is good, the device just isn't durable. Mine broke from a 30 inch fall onto carpet, I had a Spigen Tough Armor case on it too.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 28, 2023
Hello there, thanks for finding the available time out of your busy day to share your sentiments with us about your Samsung Galaxy Z Flip4. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. As you know Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. But did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Get it!
on March 27, 2023
Posted by: rjkane52
There's nothing to not like about this phone. Compact. Stylish. Great storage.
Written by a customer while visiting Samsung US
Customer Rating
5
Phone hits pavement at 20 m.p.h. screen untouched
on March 30, 2023
Posted by: Gypsy Rover
from Jacksonville, fl
Expertise:Expert
The flip 4 is a tough little bugger. I recently purchased a E-Bike it's speed tops out at 20 m.p.h. and was out on the first ride ever. Had made it 8 miles when the accident happened the wheels came out from under me and I hit the asphalt at 20 m.p.h. My flip 4 was on the handlebars when it happened and came loose it also hit the ground at 20 m.p.h. and skidded about 10' from me or so. The only damage my flip 4 sustained was on the top half along the right and bottom corner of the phone shows that an abrasive surface was rubbed across it and the top camera lens has slight chipping along the outer side no scratches over the lens the bottom lens has a couple of very minor scratches and chipping around the outer edge. other than that it looks brand now. The bottom half outside sustained no damage and the screen looks brand new fresh out of box. any other phone and the screen if useable at all would have been a giant spider web of damage from the force of the fall. Did I mention it has no case? I use a pouch for daily carrying. I will be staying with the galaxy flip line. I will update this as soon as I can with photos.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice design but ...
on March 31, 2023
Posted by: Robert
from Des Plaines, IL
Expertise:Expert
This is the second flip phone from Samsung my wife has. She likes the small design (fits it pocket and purse). However in less than a year we noticed small rubber bumpers in the bottom corners start felling off (one is completely missing, we just noticed that recently). You have to be careful with the phone because of the design.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hello Robert...Thank you for your review of the Samsung Galaxy Z Flip4. Your opinion is appreciated as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Support. Please don't hesitate to reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Worst decision ever!
on March 31, 2023
Posted by: Jessica Esq
from Westchester, NY
Expertise:Intermediate
I am so disappointed in this phone. The battery dies very quickly. I have to optimize the battery servral times a day and still have to charge it 2x per day.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hi Jessica... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Easy for Seniors on the go.
on April 6, 2023
Posted by: Nvr luv
from Michigan
Expertise:Beginner
I've only had the phone for almost 2 weeks. How do you want me to honestly rate it so I'm doing 3 stars at this time. I've always loved flip phones. Haven't had one in over 15years it's easy to put in my pocket seeing that my job requires to use my hands constantly. It's easy for me to use seeing I'm a senior. So I do recommend this flip phone for people of my age group.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We're pleased you are enjoying your new device! Please feel free to reach out to Samsung Support, attached below, if we can offer any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Ughh
on April 6, 2023
Posted by: Maky15
from Melrose Park, Il
Expertise:Expert
Bought in December. I really liked it till it fell on the carpeted floor in my office. Height was approximately 3 feet. Protective case and all and it still didn't protect the hinge. Got a replacement Z4 through my insurance. Very delicate phone. Not to happy with it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 10, 2023
Hello Maky15... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're pleased you received your replacement device. Feel free to reach out to Samsung Support, attached below, if we can offer any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
the screen
on April 9, 2023
Posted by: QWERTYISMYMIDDLENAME123
the screen bending has gotten better over the years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US