Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Average customer rating
4.3
(1,750 Reviews)
Rating breakdown 1,750 reviews
5 Stars
1,097
4 Stars
388
3 Stars
107
2 Stars
64
1 Star
94
85%of customers recommend this product.
(
534 out of
625)
Customer Reviews for Samsung - Galaxy Z Flip4 512GB (Unlocked) - Graphite
Customer Rating
3
Fragile Hinge
on March 10, 2023
Posted by: Galaxy Lover
Expertise:Intermediate
Amazing phone but has an insanely fragile hinge. I've had this phone for about 6 months and have had to replace it 4 times. A simple 2-foot drop with this phone can destroy the hinge even if you have a case on the phone. There are also very few repair facilities that can fix the hinge and even if they do, it is not cheap.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Galaxy Lover... Thank you for your review of the Samsung Galaxy Z Flip4. Your critique is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a link for some information on Samsung Care+. If enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
NOT a good phone
on September 24, 2022
Posted by: Brittany
Cool Idea, bad phone. I have found the black screen of death. Google it. It is a thing that happens to this phone. We are in 2022. Samsung, FIGURE IT OUT. This shouldn't happen. I give it 2 stars because occasionally I can call people.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hi Brittany,
Thank you for your review of the Samsung Galaxy Z Flip4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link to Samsung's Warranty department, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy Z Flip4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link to Samsung's Warranty department, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
I can't go back
on September 28, 2022
Posted by: Stiny
from New Bedford, ma
Expertise:Intermediate
I was a bit hesitant on jumping into the foldable wagon, but my goodness I am so glad I did, I never knew I wanted a phone this long,
Now I can truly multi-task even with the flips smaller screens, not having the ability to use an external display is a bit sad, I do my miss my dex, but it's a drop in the hat
A small price to pay for innovation and a great product
Also the pictures are pretty good too(all unedited)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly What I Expected!
on October 16, 2022
Posted by: Will
from Phoenix
Expertise:Expert
[This review was collected as part of a promotion.] The sole purpose of this phone was to minimize the weight/size of things I carry with me during my daily activities. Such as my wallet, keys, etc. Now that I have this phone and I can pretty much hang it around my neck with my lanyard during work it frees up more space in my pockets for other things I may carry around. Great for minimalist and people alike. Great buy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Durable and Compact
on October 22, 2022
Posted by: PunkPanda
from Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] I received my phone one month ago. While I was scared to drop it or submerge it in water, I was not the most gentle with it. I dropped it with a case and without and it has not had any issues. Reddit did scare me but if feels and acts like any other normal phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Still loving the flip, has hinge problems
on October 24, 2022
Posted by: FlippyBoy
from Indiana
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre bought this as soon as you could. I had the flip 3 and was so excited with the deal I got for this version. I absolutely love Samsung phones and especially love being able to have a flip phone again. I have an issue with the hinge. I dropped it about 1 ft and the hinge popped out. It looks like this has happened to a lot of people. I always have my phone in it's case and currently have the Samsung case. Like I said, lots of people are having this issue. It has since been fixed but it was a huge hassle. I wish they didn't change the hinge design.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery
on January 15, 2023
Posted by: Used to love Samsung
from West Jordan, Utah
Expertise:Intermediate
I bought this phone for my wife when it first came out. After 5 months the battery is overheating, phone will only last 4 hours, and that's without using any apps. Currently getting the battery replace since it's under warranty, but seriously worry after warranty ends I'll have the same problem. My wife can't even carry the phone anymore in her pocket since it's heats up too and we're afraid of it catching on fire or blowing up.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Build Quality
on April 7, 2023
Posted by: testott
from Phoenix, AZ
Expertise:Intermediate
Poor build quality. After 8 months the screen protector began to peel at the hinge, and then the left side of the hinge itself is now broken causing the phone to not fully open.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 11, 2023
Hello Testott... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. At Samsung, your assessment is valuable as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services. They are often able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US