Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Galaxy Z Fold 4
on August 5, 2023
Posted by: Papa David
Love how I can open it up and have a larger screen to read my books or watch something. Changing my apps and contacts was so easy to switch over. Screen's pixels are so bright and clear, when taking pictures it is so smooth and clear
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible screen
on August 15, 2023
Posted by: MAC Daddy
Expertise:Expert
Screen cover cracked in 7 months and got stuck pixels (unrepairable) in a year. Trash product. Do not buy!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 18, 2023
Hey there MAC Daddy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold4. We understand and appreciate how important the durability of your device is to the usage of your device. Our manufacturing warranty does cover a period of one year for any defects that occur during the manufacturing process. We have provided the information below as well as the Samsung Support Team who can answer any questions you may have about your warranty and how best to get your device back to full functionality. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 18, 2023
Posted by: SammyfromMiami
from Florida
Expertise:Expert
Great product. Too great for me to consider a zfold 5 :-)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate the phone and now Samsung as well
on December 21, 2023
Posted by: Akeshishi
from Los Angeles
Expertise:Intermediate
Awful phone. Big screen stopped working after 1 year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 2, 2024
Hey there Akeshishi, thank you for taking time out of your day to share your thoughts with us about your Samsung Fold4. We understand how important your device is to you and the inner screen of your device being vital in a daily basis. We would be happy to assist you with a repair to your device if you would like. We have technicians on site at all of our Samsung Experience Stores that you can make an appointment with if you live near enough to the store. We also have a partnership with UBreakIFix to help repair devices as well. Lastly, we have provided a link to the Samsung Support Team if you prefer a mail in option for your repair. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
UBreakIFix
https://www.ubreakifix.com/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (44) ratings-only reviews
Overall Customer Rating
4.9
Would recommend? Yes
(
8 out of
9)
Design
4.7
Features
4.6
Performance
4.5
Value
4.6