Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
Zfolds 3 an 4 samsung
on July 9, 2023
Posted by: Joedollor2022
Zfold 3 an zfold4 series samsung device just aren't made well at all. I've owned both have fold 4 now owned less then a month. Screen (inner) replaced under warranty. Thanks God. Zfold 3vscree (inner/outter) inner replaced under warranty an outer i had to replace myself over 200. These phones just aren't supposed to fold.there is a muti customer problem with these an needs to be addressed as a defective devices an recalled by manufacturer. Samsung
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 11, 2023
Hi there Joedollar2022, thank you for reaching out to us to share your thoughts on your Samsung Galaxy Z Fold4. We are happy to hear you were able to get a warranty claim done on your device with minimal difficulty and disruption to you daily life. If you haven't done so already we always recommend a protective case for your device as we understand the best of intentions doesn't mean we don't have clumsy moments where accidents happen. We also have Customer Care+ that will provide even more peace of mind to last longer than a year and cover more than the manufaturer warranty. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team and an article about special care measures for foldable devices for your convenience. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Smoking Hot!!!
on May 11, 2023
Posted by: Horse Gal
from Hephzibah, Georgia
Expertise:Expert
I wanted to love this phone. I purchased it about 4 months ago. I wanted something smaller than my note 10+. I regret the day I traded my note in for this cute little phone. The screen goes black as soon as I open it. Also, the screen freezes, then the screen vibrates. The screen is unresponsive. Won't let me look at anything, nor will it allow me to text. This phone has never been dropped. Then, magically, it will work for a few minutes before doing all of the above. This phone gets smoking hot!!! Like the very 1st Android I had 20 something years ago. Is Samsung regressing?
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 12, 2023
Salutations, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold4. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance and/or troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Great improvements. But needs more
on December 8, 2022
Posted by: DW4560
from Las Vegas
Expertise:Expert
I've had for 8 weeks now. Switch from the note 20.
The cons: it is a large heavy phone. Most dash holders will not.support weight in my experience. The closed phone screen is still too small. It's hard to take selfies with phone opened. Many apps, have to be resized 4:3 as they view the opened phone as a webpage. Some would not work at all until i used the closed phone screen. There is no stoage for S-pen. The speakers are not as loud for calls or movies as it could or should be. For some, could be very large to hold and use.
The cons: it is a large heavy phone. Most dash holders will not.support weight in my experience. The closed phone screen is still too small. It's hard to take selfies with phone opened. Many apps, have to be resized 4:3 as they view the opened phone as a webpage. Some would not work at all until i used the closed phone screen. There is no stoage for S-pen. The speakers are not as loud for calls or movies as it could or should be. For some, could be very large to hold and use.
Pros: The night camera is great. Crystal clear shots. Zoom is surprisingly very good. Its not the 100x as S22, but well suited. Great for watching movies or games. Barely even notice the fold in the screen when watching movies or using. Its so easy to get use to open and closing the phone.
Overall: its a great move towards the phablet. I highly recommend Samsung make the closed phone screen the size of the S22 u or ultra. I would gladly have a larger phone that would have that with the S.Pen storage included. The Fold 5 should have an ultra size to include these larger sizes.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Folding workhorse!!
on October 6, 2022
Posted by: kristech2022
from WI
Expertise:Expert
[This review was collected as part of a promotion.] I am amazed with the refinements samsung has brought to Z fold 4.
I was waiting for several years for Z fold to mature, and I proudly say it's ready for most people.
You will beazed by its multi-tasking capabilities and ease and smoothness with it works.
I was waiting for several years for Z fold to mature, and I proudly say it's ready for most people.
You will beazed by its multi-tasking capabilities and ease and smoothness with it works.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I regret this phone 100%
on March 31, 2023
Posted by: KittyKat
from Calcutta ohio
Expertise:Intermediate
This phone is absolute garbage. I left iPhone and my husband and I both got one of these. So a lot of money. And they are constantly glitching, acting up. I just had mine replaced hoping to address some issues and this one is even worse. Everyone that comments on my phone I tell them not to buy it. Both of us absolutely hate it. Like I'm amazed it has so many good reviews.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the glitches you've experienced. Also below is our warranty department. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT buy.
on November 24, 2022
Posted by: Steven
from Rifle, Colorado
Expertise:Expert
Had the phone for about 2 months, already has a black screen along the hinge when unfolded. Have had a case on it since day 1 and never dropped it. The S-pens also lack a lot of the support they had on the note 10 its just an expensive stylus.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi Steven,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. It sounds as if your device is still under warranty, so I've attached a link to the warranty department below. Please reach out to them for assistance with your display. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. It sounds as if your device is still under warranty, so I've attached a link to the warranty department below. Please reach out to them for assistance with your display. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have had as a long time Galaxy user.
on October 3, 2022
Posted by: Pognog2
from TEXAS
Expertise:Expert
[This review was collected as part of a promotion.] Just got this phone 2 weeks ago and so far its been flawless. Battery is excellent and it zooms through everything. Photos are crisp and beautiful. A bit expensive but well worth the money. Size wise it is heavy and thick, but a beauty when opened up like a butterfly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Finally Mastered it on the Z Fold 4!
on October 20, 2022
Posted by: Rara
from Houston, Texas
Expertise:Expert
[This review was collected as part of a promotion.] Had the Z Fold 3 from launch and enjoyed it but felt it was missing a lot. The Z Fold 4 has finally arrived and has truly sorted out through all it's holes in its previous Armor. This new iteration really embodies Samsung's ability to keep pushing the limits. This phone is lighter and stronger than before and it really made all the difference in comfort and performance. I can't wait to see what is coming after this version. You cannot go wrong with this Z Fold 4. It is a monster in that it dominates all your tasks and so much more. **photos were taken with a Note 9 :]**
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US