Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
Hate the phone and now Samsung as well
on December 21, 2023
Posted by: Akeshishi
from Los Angeles
Expertise:Intermediate
Awful phone. Big screen stopped working after 1 year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 2, 2024
Hey there Akeshishi, thank you for taking time out of your day to share your thoughts with us about your Samsung Fold4. We understand how important your device is to you and the inner screen of your device being vital in a daily basis. We would be happy to assist you with a repair to your device if you would like. We have technicians on site at all of our Samsung Experience Stores that you can make an appointment with if you live near enough to the store. We also have a partnership with UBreakIFix to help repair devices as well. Lastly, we have provided a link to the Samsung Support Team if you prefer a mail in option for your repair. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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UBreakIFix
https://www.ubreakifix.com/
Samsung Support
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Samsung Community
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 18, 2023
Posted by: SammyfromMiami
from Florida
Expertise:Expert
Great product. Too great for me to consider a zfold 5 :-)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible screen
on August 15, 2023
Posted by: MAC Daddy
Expertise:Expert
Screen cover cracked in 7 months and got stuck pixels (unrepairable) in a year. Trash product. Do not buy!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 18, 2023
Hey there MAC Daddy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold4. We understand and appreciate how important the durability of your device is to the usage of your device. Our manufacturing warranty does cover a period of one year for any defects that occur during the manufacturing process. We have provided the information below as well as the Samsung Support Team who can answer any questions you may have about your warranty and how best to get your device back to full functionality. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Fold 4
on August 5, 2023
Posted by: Papa David
Love how I can open it up and have a larger screen to read my books or watch something. Changing my apps and contacts was so easy to switch over. Screen's pixels are so bright and clear, when taking pictures it is so smooth and clear
Written by a customer while visiting Samsung US
Customer Rating
5
Great foldable screen to view content.
on July 20, 2023
Posted by: AizenLove
from California
Expertise:Expert
I bought this laat month and been having a blast with my z fold 4 no problems with it best phone I have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is trash.
on July 12, 2023
Posted by: Wrathdesigns
from OH
Expertise:Intermediate
The factory screen protector came loose and the screen has a black quarter inch line down the middle of it when you open it now. I still owe half on this phone that is now useless. One half of the screen is not working at all either. Do not waist your money on this. Way too much money to repair. I am sure it will just break again in time. So not worth repairing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023
Hi there Wrathdesigns, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold4. We understand wanting to have faith in your device durability and that is why we have extensively stress tested this device to withstand 200,000 open and closings on the hinge. We also offer a one year warranty on all of our cellular devices to help protect your investment form any manufacturing defects. We have linked below for your convenience the full warranty information and the Samsung Support Team to help if you would like to file a warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Samsung Warranty
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
Zfolds 3 an 4 samsung
on July 9, 2023
Posted by: Joedollor2022
Zfold 3 an zfold4 series samsung device just aren't made well at all. I've owned both have fold 4 now owned less then a month. Screen (inner) replaced under warranty. Thanks God. Zfold 3vscree (inner/outter) inner replaced under warranty an outer i had to replace myself over 200. These phones just aren't supposed to fold.there is a muti customer problem with these an needs to be addressed as a defective devices an recalled by manufacturer. Samsung
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 11, 2023
Hi there Joedollar2022, thank you for reaching out to us to share your thoughts on your Samsung Galaxy Z Fold4. We are happy to hear you were able to get a warranty claim done on your device with minimal difficulty and disruption to you daily life. If you haven't done so already we always recommend a protective case for your device as we understand the best of intentions doesn't mean we don't have clumsy moments where accidents happen. We also have Customer Care+ that will provide even more peace of mind to last longer than a year and cover more than the manufaturer warranty. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team and an article about special care measures for foldable devices for your convenience. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
screen delamination is awful
on July 8, 2023
Posted by: JAllred
Internal screen delaminates from digitizer to fast, i recommend upgrading yearly if you really want the wow factor of the phone. Cameras are poor for a top of the line phone
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 11, 2023
Hello JAllred, thank you for taking time to share your feedback with us about your Samsung Galaxy Z Fold4. We understand completely your desire to know your device is going to hold up to all conditions for as long as you choose to keep it. Here at Samsung we have linked below information on our one year manufacturer warranty that will cover any difficulties due to manufaturing error. If you have further concerns about your device, we always recommend a protective case, and you can take a look at Customer Care+ plans for extended time and coverage of your device. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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Samsung Warranty
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Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Samsung Warranty
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Written by a customer while visiting Samsung US