Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
Worst phone ive ever owned
on June 3, 2023
Posted by: Rick
This phone does not register right on the internet something is always cut off.... to sensitive to drop do to the lack of decently built cases.... i would not recommend this phone to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Aloha Rick, Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" for some quick troubleshooting steps you can take when you have the free time. Did you know that we also offer Samsung Care+ that can be added to eligible devices to add an additional layer of protection to your devices? It's like an extension of your peace of mind. Samsung Care+ comes in handy for those unexpected situations in life like leaving your device behind on public transportation, having it stolen, taking an unplanned dip in the ocean with your phone in your pocket, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please feel free to reach out to Samsung Support with any questions you think of, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer. - Debra
I want to buy it cause I love the phone I also live on my phone
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for old ladies!
on June 5, 2023
Posted by: Amy R
I bought this last year and it has been wonderful. I'll never be able to other models.....my eyes are too bad and I'm too impatient to fight those little screens. I love this phone!
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with cool wide screen feature
on June 10, 2023
Posted by: Robert
from Charlotte, NC
Expertise:Expert
This is my "second" one as it is an upgrade from the ZFold 2 I had, and it's awesome! I really liked the first one I bought and got a lot of use out of the wide screen feature. This new ZFold 4 is a very nice upgrade. It's a little lighter and slightly slimmer, yet with way more capability and longer battery life. BIG fan of the flip open wide screen and dual screen capability. It suits me. Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on June 11, 2023
Posted by: Princechasers
from Washington state
Expertise:Expert
I'm excited to get this phone. The fold looks perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent
on June 13, 2023
Posted by: SgtSno
from Alexandria Louisiana
Expertise:Intermediate
Very happy with the phone. The lack of SD storage is the main reason this doesn't get a 5 star. Certain apps don't like the foldable screen.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Fragile. Fragile.
on June 14, 2023
Posted by: Anonymous
Expertise:Expert
I loved this phone! Key word though. Loved. At first this phone was a great thing. After almost a year, it started to show its flaws. The battery life on it at first was manageable. Now I have to charge it almost midway through my day and this is with low to moderate use. Also, the phone will not open all the way. Where it used to open a full 180 degrees its about a 175 degree angle. Never dropped mind you at this point. However recently I just dropped it. I have two black splotches on the screen that are VERY noticeable along the crease of the inner screen. Small but noticeable. Coming from the lower splotch a row of pixels will turn green as well. A line of pixels in the crease are dying/fading too. The fragileness of this phone is way too high. A single drop and this happens? I will be getting rid of this phone as soon as possible and staying away from the "Fold" series and possibly Samsung phones entirely due to the running around I have to do just to ask how I get my screen replaced with "Samsung Care+".
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, June 15, 2023
Hello Don, Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. As you know, we offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our hand, dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Fold4 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Were you aware that the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer. - Debra
I bought my fold 4 August of 2022. Had it replaced 3 weeks ago due to the screen protector coming loose. As of this morning, it has separated the entire length of the hinge again. Needless to say, I'm not at all happy with the QC.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Hi there Vejeto, Thanks for taking the opportunity to review your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We also have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a devoted Samsung customer. - Debra