Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
The worst z fold ever
on April 27, 2023
Posted by: Eizaria
from California
Expertise:Expert
The worst z fold ever seen. I used to use z fold 3 and decided to change to 4 and now I'm using in for my business which i open and close it more than normal, the screen you can tell gets bended and looks like is gonna crack. Battery life is horrible and i have to charge it 2 time a day. Not Worth it, And NOT RECOMMENDED
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Eizaria... We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your assessment as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Also below is Samsung Care+. When enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. Feel free to reach out for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
No issues here
on April 29, 2023
Posted by: MakeItNastyNash
from Dallas, Texas
Expertise:Intermediate
I love my phone especially selfie mode definitely looking forward to the future of fold phones
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Superb phone-tablet missing pen slot
on April 30, 2023
Posted by: Shiro
I bought this when it came out, and love it. I've used it for work (s-pen and underscreen webcam were invaluable and multi-tasking), on a scuba boat trip (waterproofness and solidity critical) and e-book reading and Garmin Pilot flight bag (tablet screen size critical). Only thing I wish was the s-pen being integrated like the Note or S23 Ultra series and the buttons on the left side not the right.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on May 4, 2023
Posted by: YoungMr
from Nashville, TN
Expertise:Expert
This phone do everything I need it to do. I use it for my business and have it on a business plan. Pages load quickly using wifi and data. Easy to fit in hand. Love they way I can customize the phone features. Tha is Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Over rated, love large display
on May 4, 2023
Posted by: Bigbare100
from Florence ky
Expertise:Intermediate
Does way more than I need or use. First year the screen started to separate. Cost to much. Fun phone.
Features
5
Performance
4
Design
3
Value
2
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Hey there Bigbare100, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Fold4 in hand, are all covered under your Samsung Care+ plan. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
AWFUL PHONE
on May 5, 2023
Posted by: Cathy
Expertise:Intermediate
Worst phone Samsung has to offer. It's expensive, heavy, breaks easily, and overall trash
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Greetings Cathy, thank you for finding the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your feedback as we make every effort to improve the design and functionality of our product line. Our intention is for our customers to feel like they are having the most memorable experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UBreakIFix are also available to assist your repair needs. Quick fun Fact: The Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times! When it is most convenient for you, please reach out to Samsung Support for further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
4
Love the open and close
on May 9, 2023
Posted by: Ladybug
Love this phone,but the camera on the iPhone is better. But I'm keeping this
Written by a customer while visiting Samsung US
Customer Rating
1
Looks cool but not really
on May 9, 2023
Posted by: Use2lovsamsung
from Toledo Ohio
Expertise:Expert
The inside screen cracked and was unusable within 4 weeks
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Hey there, thank you for finding the free time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold4. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. As you know Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US