Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great phone !!
on February 26, 2023
Posted by: Odin
from Chicago, IL
Expertise:Intermediate
This's THE BEST PHONE EVER !!!!!! Can't wait next version to buy with new futures. The only small issue is battery life, it's not so bad but I wish it will be better.
Thank you samsung for great phone ))
Thank you samsung for great phone ))
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pocket Tablet
on February 26, 2023
Posted by: RYAN
I received the phone 15 days ago and are loving every minute of having this phone. Love the processing speed, battery life, and camera quality. The folded out screen adds the convenience of a tablet that you can fit into your pocket. With the addition of an S Pen Fold Edition, I have the features of my Note 10+ and a tablet all in one. A must buy if you want a pocket tablet.
Written by a customer while visiting Samsung US
Customer Rating
1
Loved it
on March 6, 2023
Posted by: Elvis
I bought one last year I plugged it in to charge it for a few hours pulled the plug out, got up the next morning and I opened I up and the middle the crease was split and acting weird it was so weird I never seen it before, I liked the phone I wished I had one but I don't want the same thing to happen again, send me one for free thank you..Paul.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 7, 2023
Hi Elvis... Thank you for your review of the Samsung Galaxy Z Fold4. Your input is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. Below, I’ve attached the link to Samsung Care+. When enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
CONSTANT REPAIR NEEDED
on March 10, 2023
Posted by: TEJB
from WA
Expertise:Intermediate
I bought this phone thinking how it could be useful in my professional work life with emails, presentations, google sheets and multitasking. It did all of those things but the DURIBILITY of the product is GOOD FOR NOTHING.
I HAVE SENT MY PHONE FOR REPAIR SECOND TIME IN LESS THAN 9 MONTHS. SAMSUNG NEEDS TO RECOGNIZE THAT MY PHONE IS A LEMON, IT STOPS OPENING ALL THE WAY FLAT AFTER SOMETIME.
IT IS EMBARRASSING TO CARRY THIS PHONE AS MY FRIENDS WOULD MAKE FUNNY COMMENTS AND LAUGH ABOUT SAMSUNG TECHNOLOGY. I AM BUYING SAMSUNG PHONES SINCE NOTE 1 BUT THIS IS TRULY DISAPPOINTING
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Galaxy TEJB... Thank you for your feedback of the Samsung Galaxy Z Fold4. Your input is appreciated as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach back out to Samsung Support, attached below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
A pretty awesome device.
on March 13, 2023
Posted by: Thor
Expertise:Intermediate
I find myself using the tablet mode all the time. It's really nice to be able to use it when browsing the web and then less common but also really fun when sharing videos and photos. I also find that I like the different than the normal form factor of the phone when it's closed. I find that it's easier to type and reach things across the screen unless they're on top of the screen in which case it requires a bit of reach. In general, I find myself needing to go to my personal computer far less because the tablet screen is big enough to see when I need and get things done.
Coming from an iPhone, I feel that the applications are good but somewhat consistently missing the polish that I was used to on the iPhone. I still think it's worth it. The flexibility and customizability of the phone is really nice and makes it a little more fun to use in a way that I don't find distracting.
The battery life is okay, it normally last me the full day on a single charge. I also use the battery protection which charges the phone only up to 85%. On days where I have a lot of zoom calls or an using the tablet mode more, I'll see myself maybe needing to charge near the evening.
I would also suggest getting the phone case with a kickstand as it can be really helpful to prop the phone up while it's in the tablet mode.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Very Powerful Phone for Experienced Users!
on March 13, 2023
Posted by: Nganser
from Mishawaka, IN
Expertise:Expert
[This review was collected as part of a promotion.] Coming from the Fold 3, the Fold 4 is just a tad better in every way. Making the front screen a bit wider made it easier to type on the front screen. The camera upgrade was a nice welcome, and introduced the taskbar when unfolded. As a Corporate Tech at a local school system, it made a world of difference in my workflow when out of the office working on tickets. The stylus is perfect for drawing out dimmentions or rough sketching out diagrams for any wiring or planning. Having multiple apps open at once on the same screen makes it much easier when looking at a photo, and typing out the serial number or barcode into inventory, or a ticket. For experienced android users, Samsung is really the best you can get out there. And with the commitment to 4 years of OS updates, and excellent support. you really cant go wrong!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on March 14, 2023
Posted by: Inkdog
from Idaho
Expertise:Intermediate
So I recieved my ZFold 4 about a month ago. Some of the things I like about this phone would be watching videos is more enjoyable due to screen size. The sound is very impressively louder than other phones too. I am still getting used to it. Setup was really nice and easy and I really like the facial recognition option and customization options the Z Fold has. The only thing that I noticed a problem with was the fact of how frigging slippers or slick the phone is. If a person isn't careful you could drop it easily. Overall I am really pleased and glad I purchased it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features than ever before
on March 18, 2023
Posted by: Dr Pravin
from Ohio
Expertise:Intermediate
I bought this phone one month ago and I like it’s camera ,display, touchpad and fastprocessor
Advance feature and accessibility mind blowing
Screen result attractive
I love this phone, feeling advanced
Advance feature and accessibility mind blowing
Screen result attractive
I love this phone, feeling advanced
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US