Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Perfect for everything!
on February 19, 2023
Posted by: TQOB
from New York city
Expertise:Intermediate
I LOVE this phone, I will stay loyal to the flip series.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 20, 2023
Posted by: Samsung_Fan
Expertise:Expert
Great product. Completely replaced my bulky 12.9 ipad. The convenience of having a phone that converts into a usable table is unmatched. Hoping the next version makes the cover screen more usable especially the keyboard.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best device ever
on February 21, 2023
Posted by: Scooter
from Punxsutawney Pennsylvania
Expertise:Expert
I absolutely love this thing! It is by far the best device on the market. The screen resolution is phenomenal along with the ATMOS digital sound system. It brings a whole new experience to smart devices. A lot of reviews of previous models complain about the screen lifting or cracking, but that is only a factory applied screen protector. The screen itself is still good. I have had mine a little over a month and no problems yet. My wife has the Flip 3 and right after a year of having it the protector started lifting in the fold part. Since the manufacturer warranty was up, I just slowly lifted the protector and the screen is perfectly fine under it. Anyway I absolutely love all the features this thing has. If you have the chance, try 1 out. Hopefully your salesperson know some cool features to show you. If not, find someone that does. You won't be disappointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on February 22, 2023
Posted by: None
from NC
Expertise:Beginner
I bought the z fold 4 about 2 weeks ago. Before then I has z fold 3. But as I learn.more about the 4 more comfortable with it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
**HAIRLINE CRACKS AROUND A YEAR ON FOLD - AVOID**
on February 23, 2023
Posted by: Maxout
Expertise:Expert
**HAIRLINE CRACKS AROUND A YEAR ON FOLD**
I would avoid the fold products until they are perfected. Just look into the amount of people getting large or hairline cracks where the phone folds on the inside screen.
Mine is doing the same thing. Of course, I have samsung care+ but good luck trying to get a warranty claim going through that. It won't let me click on my product to submit the claim on their website and when I call it indicates that the server is down and they can't connect me. I've been with Samsung since the S3 but I'm finally starting to second guess them. For such a large internationally company their apps, the way everything is connected and communicates as far as the membership programs, etc are really really bad and not user friendly.
I would avoid the fold products until they are perfected. Just look into the amount of people getting large or hairline cracks where the phone folds on the inside screen.
Mine is doing the same thing. Of course, I have samsung care+ but good luck trying to get a warranty claim going through that. It won't let me click on my product to submit the claim on their website and when I call it indicates that the server is down and they can't connect me. I've been with Samsung since the S3 but I'm finally starting to second guess them. For such a large internationally company their apps, the way everything is connected and communicates as far as the membership programs, etc are really really bad and not user friendly.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 2, 2023
Hi Maxout... Thank you for your review of the Samsung Galaxy Z Fold4. Your critique is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support, they'll be able to connect you with Samsung Care+, and with anything further you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
It's a Wicked Good solution for me!
on February 24, 2023
Posted by: R J F
from South Central Kansas
Expertise:Intermediate
I bought this Fold 4 512 mb version a little over three (3) months, getting a swell deal from my carrier, and I really like it because of it's features and functionality. As a real estate broker for over thirty (33) years, I represent the 2nd largest mortgage investor in the nation working a seven (7) county areav.
I'm a road warrior in my mobile office with a Wilson WeBoost, and Fold 4 took the place of a 13" laptop on a full size AutoExec Seat Desk with extendable arm. By adding an iClever Bluetooth folding keyboard and trading out to an AutoExec Wheelmate with 7" tablet holder, I not only got my passenger seat back but the internal antennas have way better Wifi and Bluetooth connections than my Moto 5G Stylus G and find it's more productive than BlackBerry was.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All in one Powerhouse!
on February 25, 2023
Posted by: Jayel4744
from Peoria, Arizona
Expertise:Intermediate
Where to begin? I've had my Z fold 4 for little over a month now, and I think this phone/ table is a "All In One Masterpiece". I use my Z Fold 4 for work and play, for work I use my phone for zoom meetings, let's not forget about the S-Pen, it comes in handy for taking quick notes, it's a must to buy the Z fold 4 case with the S-Pen silo, it makes portability very easy and easy to use and if you don't need it swap it out for the kickstand, when I'm traveling around I usually take pictures of landscapes and family, it's not so-called the best camera but what do you accept coming from a mobile device really, but the camera works great for my daily use. There is nothing much to complain about. When I'm in bed I use my tablet mode this is mainly when the unfolding comes into play for me, ether reading a magazine or a book is one of the most beautiful things I've ever used on a device, even scrolling through social media. My opinion is that this is the best decision I made on a mobile device purchase.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 26, 2023
Posted by: Lance
from Galvestone, Texas
Expertise:Beginner
The best phone i ever had u know why because it because it has alot of features wheb to compare to other phones. Best phone for business
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US