Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
CONSTANT REPAIR NEEDED
on March 10, 2023
Posted by: TEJB
from WA
Expertise:Intermediate
I bought this phone thinking how it could be useful in my professional work life with emails, presentations, google sheets and multitasking. It did all of those things but the DURIBILITY of the product is GOOD FOR NOTHING.
I HAVE SENT MY PHONE FOR REPAIR SECOND TIME IN LESS THAN 9 MONTHS. SAMSUNG NEEDS TO RECOGNIZE THAT MY PHONE IS A LEMON, IT STOPS OPENING ALL THE WAY FLAT AFTER SOMETIME.
IT IS EMBARRASSING TO CARRY THIS PHONE AS MY FRIENDS WOULD MAKE FUNNY COMMENTS AND LAUGH ABOUT SAMSUNG TECHNOLOGY. I AM BUYING SAMSUNG PHONES SINCE NOTE 1 BUT THIS IS TRULY DISAPPOINTING
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Galaxy TEJB... Thank you for your feedback of the Samsung Galaxy Z Fold4. Your input is appreciated as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach back out to Samsung Support, attached below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Loved it
on March 6, 2023
Posted by: Elvis
I bought one last year I plugged it in to charge it for a few hours pulled the plug out, got up the next morning and I opened I up and the middle the crease was split and acting weird it was so weird I never seen it before, I liked the phone I wished I had one but I don't want the same thing to happen again, send me one for free thank you..Paul.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 7, 2023
Hi Elvis... Thank you for your review of the Samsung Galaxy Z Fold4. Your input is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. Below, I’ve attached the link to Samsung Care+. When enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on March 1, 2023
Posted by: Beware
from TN
Expertise:Intermediate
I bought this 5 months ago and now it won't charge.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 2, 2023
Hello... Thank you for your feedback on the Samsung Galaxy Z Fold4. I've attached a link that should help with your device not charging. Also, since it sounds as if your phone is still under warranty, I've linked our warranty department below. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Pocket Tablet
on February 26, 2023
Posted by: RYAN
I received the phone 15 days ago and are loving every minute of having this phone. Love the processing speed, battery life, and camera quality. The folded out screen adds the convenience of a tablet that you can fit into your pocket. With the addition of an S Pen Fold Edition, I have the features of my Note 10+ and a tablet all in one. A must buy if you want a pocket tablet.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone !!
on February 26, 2023
Posted by: Odin
from Chicago, IL
Expertise:Intermediate
This's THE BEST PHONE EVER !!!!!! Can't wait next version to buy with new futures. The only small issue is battery life, it's not so bad but I wish it will be better.
Thank you samsung for great phone ))
Thank you samsung for great phone ))
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 26, 2023
Posted by: Lance
from Galvestone, Texas
Expertise:Beginner
The best phone i ever had u know why because it because it has alot of features wheb to compare to other phones. Best phone for business
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one Powerhouse!
on February 25, 2023
Posted by: Jayel4744
from Peoria, Arizona
Expertise:Intermediate
Where to begin? I've had my Z fold 4 for little over a month now, and I think this phone/ table is a "All In One Masterpiece". I use my Z Fold 4 for work and play, for work I use my phone for zoom meetings, let's not forget about the S-Pen, it comes in handy for taking quick notes, it's a must to buy the Z fold 4 case with the S-Pen silo, it makes portability very easy and easy to use and if you don't need it swap it out for the kickstand, when I'm traveling around I usually take pictures of landscapes and family, it's not so-called the best camera but what do you accept coming from a mobile device really, but the camera works great for my daily use. There is nothing much to complain about. When I'm in bed I use my tablet mode this is mainly when the unfolding comes into play for me, ether reading a magazine or a book is one of the most beautiful things I've ever used on a device, even scrolling through social media. My opinion is that this is the best decision I made on a mobile device purchase.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's a Wicked Good solution for me!
on February 24, 2023
Posted by: R J F
from South Central Kansas
Expertise:Intermediate
I bought this Fold 4 512 mb version a little over three (3) months, getting a swell deal from my carrier, and I really like it because of it's features and functionality. As a real estate broker for over thirty (33) years, I represent the 2nd largest mortgage investor in the nation working a seven (7) county areav.
I'm a road warrior in my mobile office with a Wilson WeBoost, and Fold 4 took the place of a 13" laptop on a full size AutoExec Seat Desk with extendable arm. By adding an iClever Bluetooth folding keyboard and trading out to an AutoExec Wheelmate with 7" tablet holder, I not only got my passenger seat back but the internal antennas have way better Wifi and Bluetooth connections than my Moto 5G Stylus G and find it's more productive than BlackBerry was.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US