Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
2
on January 3, 2023
Posted by: D rich
Way overpriced doesn't take long of opening and closing before screen starts cracking down middle creating a airpocket
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hello,
Thank you for your feedback on the Samsung Galaxy Z Fold4. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Fold4. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on March 1, 2023
Posted by: Beware
from TN
Expertise:Intermediate
I bought this 5 months ago and now it won't charge.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 2, 2023
Hello... Thank you for your feedback on the Samsung Galaxy Z Fold4. I've attached a link that should help with your device not charging. Also, since it sounds as if your phone is still under warranty, I've linked our warranty department below. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
phone has technical defect restart anytime and go
on November 1, 2022
Posted by: Rohan
phone has technical defect restart anytime and go to safemode after restart
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hi Rohan,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4.
At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device restarting, however, I've also attached links to our warranty department and Samsung Support. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4.
At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with your device restarting, however, I've also attached links to our warranty department and Samsung Support. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The FUTURE IS HERE!!
on August 14, 2022
Posted by: ANDRE
from Silver Spring, Maryland.
Expertise:Intermediate
This devise goes BEYOND a phone folks!! This phone does everything we do on our laptops or tablets. The graphics are breathtaking folks!! Samsung is known for awesome processor. The gaming on this device is beyond any understanding. I've had my fold3 for over a year now. You absolutely won't be disappointed in purchasing this beautiful technology!! The future is BRIGHT, thanks to the SAMSUNG family. Keep pushing the envelope SAMSUNG!! Samsung-Knites , UNITE!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not yet ready!
on November 19, 2022
Posted by: Always Samsung
from Birch Run, Michigan
Expertise:Intermediate
This phone is an incredible innovative advancement. However it's not a phone I would recommend yet. It is very fragile and 1 drop WILL damage it. I have gone back to my s22 ultra and it shines above the fold incredibly! The design is genius and I'm sure they will get it right eventually. This isn't the one to buy though. I hope it's just me or very few who have had this experience but I doubt it very much.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is valuable as we remain vigilant in our efforts to provide our consumers with the design and functionality they deserve. I've attached a link to some cases you could choose from to help protect your new device. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Accessories | Galaxy Z Fold4 | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is valuable as we remain vigilant in our efforts to provide our consumers with the design and functionality they deserve. I've attached a link to some cases you could choose from to help protect your new device. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Accessories | Galaxy Z Fold4 | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Moom pictures
on September 12, 2022
Posted by: Super
from NY NY
Expertise:Intermediate
This is a big and great phone, but I can't take a good picture to the moon. The S22 it's really good for that..
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi Super,
Thank you for your review of the Samsung Galaxy Z Fold4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help you in achieving the perfect shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Folded or unfolded? Cameras on your Galaxy Fold (samsung.com)
Camera settings for Samsung Galaxy phones
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help you in achieving the perfect shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Folded or unfolded? Cameras on your Galaxy Fold (samsung.com)
Camera settings for Samsung Galaxy phones
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
My mobile don't jiggle jiggle, it Folds!
on August 12, 2022
Posted by: Folder Up
from Texas
Expertise:Expert
6.2 inches in compact, you know, daily driver is what be it, you really have to see it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Dissapointed
on December 12, 2022
Posted by: Ben Nix
I absolutely love the idea of the Z fold phones and it has definitely been an interesting ownership experience. After purchasing the phone I was very happy with the screen clarity and image quality. I like the smaller screen on the front with the option to just open the phone and see a larger clearer version. The unfortunate part is all in the durability and functionality parts of the phones day to day use. SO many clitchy experiences on basic websites or applications. Many apps seem to be confused by the phone and aren't sure if you're on a phone or a tablet or a desktop and it seems as though these apps cannot present a fully functional person of themselves to work with this phone. Shortly after purchasing the phone a green line just appeared out of nowhere about an inch from the bottom all the way across the screen. I was using the phone normally when this happened and watch the line just appear and it has not left since. Then about a month in the was a screen issue that looks like small veins or string that formed in the middle of the screen. One again this appeared during normal use of the phone while in my hands and has not gone away since. Of course the Samsung warranty will not cover such damage as a manufacturer defect but if you have tons of money to continually pay the deductible for a replacement you can have an incredible cool kinda sorta functional tablet, phone, laptop computer thing with cracks and lines you cannot explain. Also the factory installed screen protector was peeling around the edges on its own making it appear to be just a shipping or temporary protective cover and not an actual screen protector. Games do not know how to react to the tablet/phone and MANY apps do not transfer from the open to unopened screens or vice versa. They glitch a bit and ultimately you have to close the applications and reboot them on the other screen. Cases are non protective and they don't stay on the front display side well. Just expected more from such an extremely expensive phone. Processor honestly shows no improvement in app capability and speed. I miss my Note 20 ultra. 2 let downs in a row from my to to phone manufacturer. The s22 ultra was a joke of an upgrade and the Z fold 4 is heartbreaking but I hope out hope that by version number 10 the foldable phone just may become an upgrade for something other than watching movies on a larger screen. Functions like a cheap tablet.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 14, 2022
Hi Ben,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a link that should help concerning your apps. Also, below is Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a link that should help concerning your apps. Also, below is Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US