Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great features
on January 26, 2023
Posted by: Bruce
from North Carolina
Expertise:Intermediate
I bought it few weeks ago phone is awesome except the main screen buttons are small
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Screen breaks itself
on January 27, 2023
Posted by: Fearnofis541
from Oregon
Expertise:Expert
After a few months folding screen cracked right at the crease when I opened the phone. Been extra careful with this phone since despite samsung durability claims seemed fragile.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your critique is important as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need additional assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your critique is important as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need additional assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Avoid for now...concept will hopefully get better
on January 27, 2023
Posted by: JayP
from Colorado
Expertise:Intermediate
Good concept in theory, but hardware problems and an inability to swap out via warranty or extended care make it not worth the price (or effort!). Plan on 1-3 weeks without your phone for any hardware issues. I WISH I had not made this purchase/swap for my awesome S22. :-(
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hi JayP,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Battery Life & Brightness is amazing
on January 27, 2023
Posted by: YakkiScott
from Dallas
Expertise:Intermediate
Upgraded from my Fold 2, which was still performing well. This one feels lighter but the battery life is amazing. I don’t like my phone screen to be very bright and i noticed that this was amazingly bright for sure compared to my old one. BIG difference there. But I truly love the battery life for sure and I’m pretty busy with mine. I like how smooth it opens and if there is a line, i don’t notice it because i love the real estate too much to pay attention to that. I have no complaints at this point.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Toooo fragile.
on January 27, 2023
Posted by: Geo10
from Ca
Expertise:Intermediate
It's too ooooo frágil. And no, I'm not talking of obvious things like dropping it. Or sitting on it while open. I mean it's simply to frágil. I've owned 2 so far. (3/4) and one of then the screen cracked by itself. The second one literally burned itself.
Response from Samsung USBy Bethany, Social Commerce, February 7, 2023
Hi Geo 10... Thank you for your feedback on the Samsung Galaxy Z Fold4. At Samsung, we value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach back out to Samsung Support for assistance with your device. Thank you for being a valued customer. -Bethany
Written by a customer while visiting Samsung US
Customer Rating
5
I bought my first iPhone in 2007
on January 27, 2023
Posted by: Pks02
This phone is not for everyone . You will adapt to this phone, If you need it, I have ! will not buy any other phone for what I do. A second one is coming everything else is junk.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ghengis khan of phone
on January 29, 2023
Posted by: Superman
from New York
Expertise:Expert
King among peasants. Literally
Can do everything a smartphone can with more abilities and features. Although very expensive, very worth it interest of trade ins in future.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very nice
on January 30, 2023
Posted by: mohmed
this very love Samsung and technology 123456798888888888 thank you
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US