Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
4
Good looking phone!!!
on January 21, 2023
Posted by: Fast Eddie
from St.Johnsbury Vermont
Its so nice to have the best phone on the market!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is fragile
on January 21, 2023
Posted by: Sivchhoeuth
I had galaxy fold 3 for a very long time.
My phone has a white line on the inner screen
My phone has a white line on the inner screen
Written by a customer while visiting Samsung US
Customer Rating
3
Great but needs work
on January 21, 2023
Posted by: Thefavsrt
from Fort worth texas
Expertise:Intermediate
I have had this for quite a while now. I love most everything about it. The 2 things that make this a 3 star instead of 5 is 1 the camera from the S series is superior than the Z series. I would like to see the s22 ultra camera on the zfold. The x zoom quality is like a potato after 10x. Unlike the series ultras they are more clear. The other thing is. That when using zoom or other Google meets and need to pull up another app it will kick you out of the video chat.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Thefavsrt,
Thank you for your review of the Samsung Galaxy Z Fold4. Your thoughts are welcomed as we strive to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support. Please feel free to reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Thank you for your review of the Samsung Galaxy Z Fold4. Your thoughts are welcomed as we strive to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support. Please feel free to reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
2
Fold 4 needs a lot of improvement
on January 22, 2023
Posted by: TechieOC
from Los Angeles
Expertise:Expert
Great idea but execution is still a work in progress. Camera zoom is much worse than S21Ultra. Thickness, weight and battery life are huge negatives on Fold 4 which was really disappointing coming from an older Galaxy device. Large screen when open is great to use but battery runs out very quickly with any type of use. Phone sound and speaker are very good overall. T-Mobile definitely performs better than att or Verizon versions in tes of data speeds and connection quality
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hi TechieOC,
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached some links that should be helpful concerning the battery life of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached some links that should be helpful concerning the battery life of your device. Please feel free to reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible battery.
on January 22, 2023
Posted by: Dolph
I brought my zfold4, and I'm happy with it. What I have a problem with is the battery it's losing 📉 power to fast.
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Dolph,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4.Your thoughts are appreciated as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be helpful regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4.Your thoughts are appreciated as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be helpful regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love the large screen
on January 24, 2023
Posted by: Watts
Bought this phone a month ago. I love it. It helps me run my business from any where.
Written by a customer while visiting Samsung US
Customer Rating
5
The IPhone is dead!! Long live Z Fold!!!
on January 25, 2023
Posted by: PirateKing827
from Birmingham, Al
Expertise:Expert
I bought this for myself for Christmas. It was a switch from IPhone 13 Pro Max. Best decision I've made!!! This foldable phone is killing the IPhone in every way! Multitasking is key! I absolutely love everything about this phone, all the features and, it's technically a phone and tablet in one! I was pleasantly surprised!! 10 out of 10 would recommend!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow - super ph-ablet!
on January 25, 2023
Posted by: LHWGA
from Atlanta, GA
Expertise:Intermediate
I upgraded from a Galaxy S10+ which was about 3 years old. I was a bit worried about the size and weight of this Fold-4. What sold me was the amazing wide-screen! Since having it for the past 2 weeks, I've been impressed with its speed and smoothness. It's just amazing to open it up and it makes multitasking on a phone amazingly easy and powerful. The fingerprint reader on the power button also works amazingly well, and I have a lot of trouble with mine, even with government equipment.
It is heavier and thicker, but the expanded functionality makes it well worth it. Looking at your pictures on the wide screen anytime you want is just a game-changer.
I was a bit worried about the battery life, but it's actually better than I expected, and quite similar to my S10+.
Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US