Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
No issues here
on April 29, 2023
Posted by: MakeItNastyNash
from Dallas, Texas
Expertise:Intermediate
I love my phone especially selfie mode definitely looking forward to the future of fold phones
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
The worst z fold ever
on April 27, 2023
Posted by: Eizaria
from California
Expertise:Expert
The worst z fold ever seen. I used to use z fold 3 and decided to change to 4 and now I'm using in for my business which i open and close it more than normal, the screen you can tell gets bended and looks like is gonna crack. Battery life is horrible and i have to charge it 2 time a day. Not Worth it, And NOT RECOMMENDED
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Eizaria... We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your assessment as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Also below is Samsung Care+. When enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. Feel free to reach out for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on April 20, 2023
Posted by: Holly
from Columbia, SC
Expertise:Intermediate
I love it..the only thing is it slips through my hands easily and the screen cracked fast bc of its weight. This is as good as any pro laptop..
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 18, 2023
Posted by: Wild thing
from Schenectady New York
Expertise:Intermediate
I traded a Iphone12 to get thiss phone best decision i evver made
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4
Awesomeness phone ever!
on April 17, 2023
Posted by: Craig
from Michigan
I purchased the Galaxy Fold 4, nearly 3 weeks ago now. I am disabled and I have had a tough time using a standard sized phone because my hands don't work as well as they used too. Arthritis makes it difficult, but I really love this phone. I now can play games that I couldn't before because of the huge screen, not to mention the Hugh screen has watching YouTube videos, which I do a ton of sitting around the house all day.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Friends
on April 15, 2023
Posted by: Troubles
Good webpage love the phone. Can't wait for it to get here. They have a lot of choices of phones and you can finance.
Written by a customer while visiting Samsung US
Customer Rating
4
Chick magnet..lol
on April 11, 2023
Posted by: Kokomo Chris
from Spring hill, fla
Not perfect..sorry to say..8 out of 10..but I like it..
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
I regret this phone 100%
on March 31, 2023
Posted by: KittyKat
from Calcutta ohio
Expertise:Intermediate
This phone is absolute garbage. I left iPhone and my husband and I both got one of these. So a lot of money. And they are constantly glitching, acting up. I just had mine replaced hoping to address some issues and this one is even worse. Everyone that comments on my phone I tell them not to buy it. Both of us absolutely hate it. Like I'm amazed it has so many good reviews.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the glitches you've experienced. Also below is our warranty department. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US