Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
2
Wide screen is the only great thing about it.
on November 19, 2022
Posted by: ZebraK
from New York
Expertise:Intermediate
It freezes a lot. I regret spending so much money on something that doesn't work as expected. Not user friendly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi ZebraK,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your opinion as we continue to innovate and improve on the design and functionality of our products. We're glad you're enjoying its wide screen! I've attached a link that should help with the freezing you've experienced. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your opinion as we continue to innovate and improve on the design and functionality of our products. We're glad you're enjoying its wide screen! I've attached a link that should help with the freezing you've experienced. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Great camera
on December 26, 2022
Posted by: WEVG
from New York, NY
Expertise:Expert
I bought this phone a month ago and I was not satisfied with it since it is very fragile when opening the screen, the front screen is a bit deficient, I have always used Galaxy Note and I changed to this thinking that I was going to be at another level. really disappointed with this purchase. I respect those who believe that this phone is good. to use the pen is an issue is not easy in some parts of the screen the software is empty! What happened to the people of Samsung with this device comparing it with the galaxy note 22 the note feels more robust and even faster
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
WEVG, thank you for your feedback on the Samsung Galaxy Z Fold4. The Samsung Support Team is always available to help you troubleshoot any difficulty you are experiencing with your device such as the front screen. The hinge and inner screen have been stress tested to withstand 200,000 open and closes during the life of the device, so you can rest easy knowing your device can stand up to your daily use with no issue. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
No Hesitation!
on September 7, 2022
Posted by: Anonymous
from Dallas, and Prague
Expertise:Expert
I've been a Samsung fanboy since way back in the day. Couldn't wait til release day to root and mod my new device! This Fold4 woke me up to possibilities of what I could do again, without having to Mod it. It's stylish, clean lines, and vibrant large screen will certainly compete with any "designer" phone on the planet. The hardware is seriously capable. Cam specs are still over the edge, so don't worry about getting great shots. There's lots to like in this Fold4, and build quality is higher than ever. I say...Just do it. Don't hesitate to hit that buy button. You'll have no regrets IMO.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent
on November 4, 2022
Posted by: Kdiaz
from New york
Expertise:Intermediate
I bought the phone about 30 days ago. It's very cool, very elegant. Love the idea of going from a phone to tablet and back.
It's great compared to z3 fold.
Problems: there are some websites that won't open correctly.
The big screen doesn't react to touch as it should.
I'm keeping it. But I would still wait for the z5 fold for improvement before switching from a note to this one.
Go for the s22 ultra imstead
It's great compared to z3 fold.
Problems: there are some websites that won't open correctly.
The big screen doesn't react to touch as it should.
I'm keeping it. But I would still wait for the z5 fold for improvement before switching from a note to this one.
Go for the s22 ultra imstead
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Kdiaz,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your feedback as we continue leading the charge on innovation. I've attached an article that should help with some websites not working properly. Please reach out Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Issues with Samsung Internet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your feedback as we continue leading the charge on innovation. I've attached an article that should help with some websites not working properly. Please reach out Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Issues with Samsung Internet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
No extras, No Charger,earbuds, pen
on December 5, 2022
Posted by: Karim
from El PAso
Expertise:Expert
[This review was collected as part of a promotion.] It does not come with pen, Charger, earbuds.
I have been buying samsung phones for a while now. they all comes AT LEAST WITH CHARGER, EARBUDS etc
I have been buying samsung phones for a while now. they all comes AT LEAST WITH CHARGER, EARBUDS etc
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 6, 2022
Hi Karim,
Thank you for your feedback of the Samsung Galaxy Z Fold4. We welcome your views as we aim to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued Samsung customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy Z Fold4. We welcome your views as we aim to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued Samsung customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Z Fold
on August 11, 2022
Posted by: JCPS
from Los Angeles
Expertise:Expert
It's an awesome device, strong and has massive capabilities. Issues were you receive calles, seems there is a conflict with the screen as it flicker, and definitely the battery drains so fast if you watch a movie, I mean fast, 30 minutes at most
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pushing the Limits of Foldables
on October 30, 2022
Posted by: blazeWoof
Expertise:Intermediate
[This review was collected as part of a promotion.] The Galaxy Z Fold4 is nothing short of amazing, with a top-of-the-line specs sheet that the developers shockingly squeezed into this foldable phone. This device is definitely something to marvel at with its two super-bright AMOLED displays, the 50 MP main camera sensor, and a surprisingly well-hidden under-display camera (although the quality of it is less than desirable with its 4 MP sensor). The new internal hinge design has also made the folding form factor feel even more smooth when folding and unfolding, and gives me confidence that the Galaxy Z Fold4 will last for a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
only 1 sim slot for US model
on November 12, 2022
Posted by: KienNg
Expertise:Intermediate
This phone has only 1 physical sim slot and one esim slot. The product page didn't specify it, so I didn't realize it until now. I looked up the specs, but it included the international versions. I'm not happy with the purchase at all.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hi KienNg,
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Please reach out Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Please reach out Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US