Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Most innovative phone ever
on October 27, 2022
Posted by: Julong
Expertise:Intermediate
[This review was collected as part of a promotion.] The inner screen is so good for reading manga and gaming it's kind of crazy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
on October 27, 2022
Posted by: Rich
no problems one year out. camera is not the best- but everything else ROCKS!
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on October 26, 2022
Posted by: dswade
from Va Beach
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been using it for over a month now. It was a little bit of an adjustment at first (I came from the pixel 5) but have enjoyed the experience. Durability has been good, haven't had any issues with the hardware/software, and it's been a joy to use. My only complaint is the size of the front screen (it's a tad smaller so typing messages on it was a bit difficult). I do miss the small useless features I've hardly used on my Pixel but imagine updates will fill those gaps.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked screen twice, very unreliable.
on October 26, 2022
Posted by: LKRD
Screen cracked twice on my Z fold. They are very unreliable.
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your critiques as we strive to innovate and improve on our product design and functionality. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your critiques as we strive to innovate and improve on our product design and functionality. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, no complaints so far!
on October 26, 2022
Posted by: Nick
from Detroit
Expertise:Intermediate
[This review was collected as part of a promotion.] I have only been using the Z Fold4 for a few days now but I am loving it. When on the go I leave the phone closed but anytime I have a few minutes to browse I fold it open and using the tablet sized screen is amazing. I really wanted to get the slim stand case samsung makes but I did not like that it does not provide protection to the hinge, so I opted to go with a different case so I recommend doing the same.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 26, 2022
Posted by: Boobie
from South Carolina
I love everything about it its the best hands down
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 26, 2022
Posted by: Boobie
Expertise:Expert
I love it so much and it's one of a kind best in its class
Written by a customer while visiting Samsung US
Customer Rating
5
Great 2 in 1 phone/tablet
on October 25, 2022
Posted by: Remmi83
from Palmdale,CA.
Expertise:Intermediate
[This review was collected as part of a promotion.] Got the z fold 4 512 GB model on launch day. Coming from the Note 20 Ultra, my expectations were high!! It took me a while to get use to this new technology, but now I can't get enough. When ever I unfold the device it's an amazing feeling. People around always are curious and looking at it lol. I'm happy with my purchase, got a good deal by trading in the Note 20 Ultra. Again, very happy with my z fold 4.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US