Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent great features amazing phone
on October 24, 2022
Posted by: Angel
from Lebanon pa
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked screen twice, very unreliable.
on October 26, 2022
Posted by: LKRD
Screen cracked twice on my Z fold. They are very unreliable.
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your critiques as we strive to innovate and improve on our product design and functionality. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your critiques as we strive to innovate and improve on our product design and functionality. I’ve attached a link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone horrible battery life
on December 1, 2022
Posted by: Samsung King
from Scottsdale az
Expertise:Expert
[This review was collected as part of a promotion.] So far I am truly enjoying this z fold 4. I haven't had any issues with screen cracks, although I have heard that it can be a thing. I love how fast the processor seems to run, the interface is good, but it could be a little bit better. However, once I get the one UI 5.0, Android 13 update (which for some reason has yet to come to this device even though it's already available for this model) I'm sure it will be better. The one MAJOR gripe I really have, is that the battery life for the z fold 4 5g is truly lousy at best, Despicably horrible at worst. I am what you would call a power user, if I get 8 hours of battery life between charges, (and that's if I'm NOT running multiple apps and multitasking and doing a bunch of stuff all at once) then I am doing well. However if I am doing all of the aforementioned multitasking, then the phone often lasts as little as 4-6 hours. It's quite frustrating to be honest. Other than that I just wish that the front display supported the S-Pen, and that also maybe it had the S-Pen embedded with in the phone. At bare minimum, for the price the fold 4 costs, the S-Pen fold edition should be included in the box. Excellent device otherwise. Oddly I actually get the best battery life when I'm just streaming video. (Mostly Netflix) which I can get about 10-ish hours of continuous battery life. Also while playing a low resolution game, I got almost 14 hours of battery life. Which I thought was quite odd, and that was with the phone unfolded the entire time.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 1, 2022
Hi Samsung King,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you are enjoying your new phone! I've attached some links that should help concerning the battery. Please reach out to Samsung Support, also below, for assistance with the update and anything else. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you are enjoying your new phone! I've attached some links that should help concerning the battery. Please reach out to Samsung Support, also below, for assistance with the update and anything else. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Liked my Note 20 better
on December 5, 2022
Posted by: HintonW
from Elmore Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] Seems too delicate. Too narrow when closed. Should have made it the width of the note when folded. Could have added more special features. Same old android!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 7, 2022
Hi HintonW,
Thank you for your thoughts on the Samsung Galaxy Z Fold4. Your feedback is appreciated as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few of the features of your new phone. Please feel free to reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Galaxy Z Fold4 l Z Flip4: Official Introduction Film | Samsung
Galaxy Z Fold4: How to use Dual Preview on the Cover Screen | Samsung
Galaxy Z Fold4: Launch film | Samsung
Galaxy Z Fold4: Expert Review Highlights | Samsung
Galaxy Z Fold4: App Optimization | Samsung
smsng.us/Samsung-Support
Thank you for your thoughts on the Samsung Galaxy Z Fold4. Your feedback is appreciated as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show just a few of the features of your new phone. Please feel free to reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Galaxy Z Fold4 l Z Flip4: Official Introduction Film | Samsung
Galaxy Z Fold4: How to use Dual Preview on the Cover Screen | Samsung
Galaxy Z Fold4: Launch film | Samsung
Galaxy Z Fold4: Expert Review Highlights | Samsung
Galaxy Z Fold4: App Optimization | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad all around. Forced to law suit.
on December 20, 2022
Posted by: Forsakenbysamsung
from Oregon
Expertise:Expert
Terrible glitches co. Refuses to replace. Needs factory reset every 2 weeks. Bad all around,
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Z Fold4
on December 21, 2022
Posted by: Lotuss
from Los Angeles,Ca
Expertise:Expert
Got it on August 2022. A bright white line from side to side.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 26, 2022
Hi Lotuss,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your feedback as we continue to strive and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your feedback as we continue to strive and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Good Device
on January 4, 2023
Posted by: MsHappy
from Philadelphia,Pa.
Expertise:Beginner
I brought my Z fold 4 back in November. From then to now I'm really enjoying this phone I'm still learning about this device, so far I have no regrets. My most favorable is being able to write on the screen I don't have to use pen and paper anymore.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Recently upgraded from Note 9.
on May 21, 2023
Posted by: AbiliTV
from Indianapolis, IN
Expertise:Intermediate
Pros: The folding screen is gorgeous. Sorry, maybe I expected a folding screen to possibly have a crease to some extent. Barely noticeable unless looking for it.
The sound is amazing on this device.
Lightweight! Much less weight even with a case than I was expecting. From reviews of how heavy this phone is I was thinking how do people lift their arms?
Massive upgrade from Note 9.
Ridiculously easy to set up.
Love the OS for this.
Love the buttons to one side.
Awesome cameras on the front. Decent folding camera.
I get a kick out of the cutout for underscreen cameras works.
I get a kick out of the cutout for underscreen cameras works.
Cons:
The smaller screen has little protection even in a case. I have the official Samsung slim case and the protector piece falls off when I sneeze.
The smaller screen has little protection even in a case. I have the official Samsung slim case and the protector piece falls off when I sneeze.
Zero protection for the front screen.
This took a star away from my review. May deserve 2 stars gone from 5.
This took a star away from my review. May deserve 2 stars gone from 5.
The battery. Fair life, but really at this price point I expect battery or batteries that have 10,000mAh.
From what I read the defending screen will shatter at the fold without it being the users fault.
Heads up to owners of this phone: Do not get scratches or even nicks on that front screen.
Heads up to owners of this phone: Do not get scratches or even nicks on that front screen.
The piece of glass used is about as thin as fiber optic cable so it can flex as it does. So any damage to the surface is much more severe to it than for non folding phones.
Zero protection for the camera glass. Is it so difficult to provide?
No charger! Absolutely no excuses for this. Just flat out lazy and cheap.
No 3.5mm jack! Come off it stop being so cheap. Not everyone wants to be forced to use Bluetooth for everything. Or choose between charging and listening to music if you use USB C to 3.5mm jack.
Suggestions:
Look back to how devices were made in the 1960's, 70's, 80's.
Look back to how devices were made in the 1960's, 70's, 80's.
My AM transistor radio from the 1960's weighs is thicker than this folded and weighs more. No one whined about how their limp wrists would explode from holding it. Or how it pulled pants off.
I would stop listening to those cry babies that complain about how heavy this is VS non-folding phones. It is in a class of its own. Like a Dragon is VS a gecko.
Make this big enough to fit Ram Mounts small tablet holders. This would also allow other brands to hold onto this. Make it tablet sized, even not folding would work.
Beef up the battery to 10,000mAh for a device this price. Stop with the whipping out. Be the Dragon not a snake.
Provide built in screen protection as in a 10 mm lip around the edge of the screens.
Allow cases to provide even more protection around all screens.
Design the frame thicker to allow this type of protection.
The case with pen and kick stand slim design by Samsung.
The Samsung Slim Case with stand and pen huge rip-off at $90 It should retail for $30.
The thin edge strip just falls off. Will get stuck in my mount. I don't think if I drop this onto a feather bed it would stay on to I guess protect the edge and front smaller screen a tiny bit.
The Samsung Slim Case with stand and pen huge rip-off at $90 It should retail for $30.
The thin edge strip just falls off. Will get stuck in my mount. I don't think if I drop this onto a feather bed it would stay on to I guess protect the edge and front smaller screen a tiny bit.
Why have a SPen and Super Spen? At this price point it should come with a built in place for a Super Spen. Stop being so cheap Samsung. People LOVED the Note Series for the Pen and bigger screens, a little more under the hood. Carry on the legendary design here in your Z Fold Series. Stop being such a tryhard and bring the best for your Premium Flagships. Make them appealing because they bring your A game. Not minor league by leaving out features.but
My other phones I got original Samsung cases for minus the Note 9 and they rocked. This thing not so much.
I used VHB tape to adhere the pen to the case in-between the kickstand and camers.
Add speakers to all four sides. Left, right top and bottom. Stereo in all directions.
Outside of that I do enjoy the phone, and overall experience. It just feels for this proce point Samsung would rock this format like no other. It is pretty amazing almost awesome.
Not recommended for limp wrists. My Note 9 in the Defender Pro Case by Otterbox weighed a massive 10.1 ounces. My AM transistor radio made in the 1960's weighs 12.3 ounces with a brick sized 9 volt battery in it. The AM/FM transistor radio I got in the 1980 by Sony weighs 16.7 ounces with 4 AA batteries loaded in it.
The boombox I made back in the 1980's weighed over 17 pounds with 8 D size batteries in it.
How do able bodied people even lift their arms, or wear shoes or clothing that has any weight to it?
Back in the day no one ever complained about portable pocket devices weighing so much as to rip their pants off or pull them down. I know we didn't know any better. Nah, we did we just didn't mind because the technology and or devices we used were so much fun to use we never thought of these little nit picky things. We also used something called a belt. Had pants that fit to our waist.
Heck kids today lug around backpacks that weigh 20 to 50 pounds for school. Some even use wheeled luggage style packs to take the load off.
So how to fix the lack of protection:
Design cases that have a lip that sticks out or up10mm all around each area with glass camera covers to screens. For screens have the lips offset from directly aligning with the bezels of these folding phones. They are wider around the edges to provide extra bumper padding. Make it so the rail thin case edge is hinged into the other side.
Maybe make a strap that connects to the case and the wrist like many transistor radios did. Way before Wii remotes ever came along.
I marvel at the fact I am bending glass. Thin or otherwise. It is pretty amazing.
For what you get it is pretty sweet. It could be better Samsung.
For what you get it is pretty sweet. It could be better Samsung.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US