Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Important upgrades
on December 1, 2022
Posted by: Huskerfan0802
from Omaha, NE
Expertise:Expert
[This review was collected as part of a promotion.] Upgraded from the Z Fold 3 and this is much better. Better camera, better screen ratio, better processor, better hinge. Worth the upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic new phone
on December 1, 2022
Posted by: Always Shopping
Expertise:Intermediate
I am still learning about all of the great abilities of this phone. But, I absolutely love it! I have large hands/fingers and it is so much easier to use. I also love the Z pen options. The pen is much lighter than the one on my Note phones. I also appreciate the larger viewing screen, the older my eyes get. I am thrilled with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but needs improvements
on December 1, 2022
Posted by: acemaster214
Expertise:Intermediate
I bought this Samsung Galaxy Fold 4 by trading in my S22 Ultra and looks pretty good so far.
The screen looks sharp and unfolding the phone it's easy. I had to buy the s-pen which was a down for me because the S22 has one built in. I had to buy a special cover for the s-pen which doesn't keep the s-pen in place to good and adds bulk to the phone. Battery life is OK but, not great. Improvements I would make to make this phone perfect would be; First, integrate the pen to the phone like the S22 Ultra. Second, increase battery capacity and screen to 8". It's hard to see on that small screen when the phone is closed up. Third, get rid of the crease. I'm sure you can something on the inside of the hinge to flatten the crease. Lastly, I don't like watching movies when in full screen because the picture gets stretched to fit the screen and actor's heads are cutoff. Other than that, the phone looks pretty good and happy with it.
The screen looks sharp and unfolding the phone it's easy. I had to buy the s-pen which was a down for me because the S22 has one built in. I had to buy a special cover for the s-pen which doesn't keep the s-pen in place to good and adds bulk to the phone. Battery life is OK but, not great. Improvements I would make to make this phone perfect would be; First, integrate the pen to the phone like the S22 Ultra. Second, increase battery capacity and screen to 8". It's hard to see on that small screen when the phone is closed up. Third, get rid of the crease. I'm sure you can something on the inside of the hinge to flatten the crease. Lastly, I don't like watching movies when in full screen because the picture gets stretched to fit the screen and actor's heads are cutoff. Other than that, the phone looks pretty good and happy with it.
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone choice of 2022
on December 1, 2022
Posted by: Edmanmar
from Bakersfield, California
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for 4 months now and it's been the best investment I've made for my business. I immediately fell in love with the style and feel of this device it has brought so much ease to my life. The camera has been the most fun to use aside from opening it and experiencing the power of this phone. It has been fun using this phone... I will not have a different phone model... the z fold series is my new obsession.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone horrible battery life
on December 1, 2022
Posted by: Samsung King
from Scottsdale az
Expertise:Expert
[This review was collected as part of a promotion.] So far I am truly enjoying this z fold 4. I haven't had any issues with screen cracks, although I have heard that it can be a thing. I love how fast the processor seems to run, the interface is good, but it could be a little bit better. However, once I get the one UI 5.0, Android 13 update (which for some reason has yet to come to this device even though it's already available for this model) I'm sure it will be better. The one MAJOR gripe I really have, is that the battery life for the z fold 4 5g is truly lousy at best, Despicably horrible at worst. I am what you would call a power user, if I get 8 hours of battery life between charges, (and that's if I'm NOT running multiple apps and multitasking and doing a bunch of stuff all at once) then I am doing well. However if I am doing all of the aforementioned multitasking, then the phone often lasts as little as 4-6 hours. It's quite frustrating to be honest. Other than that I just wish that the front display supported the S-Pen, and that also maybe it had the S-Pen embedded with in the phone. At bare minimum, for the price the fold 4 costs, the S-Pen fold edition should be included in the box. Excellent device otherwise. Oddly I actually get the best battery life when I'm just streaming video. (Mostly Netflix) which I can get about 10-ish hours of continuous battery life. Also while playing a low resolution game, I got almost 14 hours of battery life. Which I thought was quite odd, and that was with the phone unfolded the entire time.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 1, 2022
Hi Samsung King,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you are enjoying your new phone! I've attached some links that should help concerning the battery. Please reach out to Samsung Support, also below, for assistance with the update and anything else. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you are enjoying your new phone! I've attached some links that should help concerning the battery. Please reach out to Samsung Support, also below, for assistance with the update and anything else. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone But Absolutely No Real Case Protection
on November 30, 2022
Posted by: Love Samsung
from Waterford, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I though it was wonderful when receiving but then one I slipped and dropped it there's absolutely no cases for rd it's designed to really protect the entire phone defiantly a disappointment. I've replaced it 3 times now with the most top of the line screen protector and case protections and still it's no t fully protected
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on November 30, 2022
Posted by: Kmcgee
from Benton Tennessee
Expertise:Intermediate
Excellent! Only thing I would change is S pen should work on outside display as well as inside. Otherwise robust and easy to use.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone for productivity
on November 30, 2022
Posted by: Clow18
from Grapevine, TX
Expertise:Expert
[This review was collected as part of a promotion.] Hands down the best phone for work and play. If you are on your phone a lot for work, you cannot do without this device. Trust me!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US