Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Good Phone But Premium Price
on December 5, 2022
Posted by: LittleTimmy123
from Los Angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone after upgrading from the z fold 3. The z fold 3 was a great phone but the battery life was terrible and drained so fast. The z fold 4 has significantly better battery life. The features on this phone is great such as multitasking, using the phone with one hand, watching videos on a tablet-like screen. However, like many people, i think it is important to keep in mind that while many apps are being updated to fit with the form factor of the z fold, there are still a majority of apps that aren't designed to work with the fold's weird form factor so some apps might have an abnormal aspect ratio to the screen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming and overhyped
on November 3, 2022
Posted by: Fieropheonix6
from Green Brook, nj
Expertise:Intermediate
Way slower and of course behind in security and platform. Everything goes to the S series as usual. No android 13 no ui5 and honestly I thought the connectivity between Samsung products would be good, but as usual it falls short of all promises. No more SD card. And only the S pen pro or fold pens work (not on the front screen tho)
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 6, 2022
Hi Fieropheonix6,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your opinion as we continue to bring our consumers the best in product design and functionality. I've attached a link that should help with the speed of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your opinion as we continue to bring our consumers the best in product design and functionality. I've attached a link that should help with the speed of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Camera and superb build quality!
on December 5, 2022
Posted by: Rakesh
from Green bay, Wisonsin
Expertise:Intermediate
1 Week after the purchase of this amazing Samsung Fold 4 phone, i feel it is one of the best phones i have purchased. Built quality is good, Camera quality is awesome. I wish samsung should provide some accessories along with this phone like case and charging adapter which is very costly
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Former iPhone user
on December 5, 2022
Posted by: dWilliam
from Houston, TX
Expertise:Beginner
[This review was collected as part of a promotion.] I wasn't happy with my 22 Ultra, but when Samsung offered me an upgrade deal to the z fold, I thought I would give it a try. A week into ît, I'm happy. I like the big screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
These phones suck worse then primeco phones sucked
on February 13, 2023
Posted by: Extraordinary Displays
from Mundelein IL
Expertise:Expert
Wish never would have bought these junk phones. These phones suck - the screens go out so much I would never buy another Samsung phone of any model.
Response from Samsung USBy Bethany, Social Commerce, February 16, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Fold4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Attached below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone ever
on September 12, 2022
Posted by: Sean
from Houston
Expertise:Expert
I had the Fold3 for less than a year; it was already a great phone. This one is faster, lighter, the cover and s pen is much better. I really like the new features and camera quality much closer to a S22 Ultra. Really the best phone I ever had, great work on the upgrade Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on September 13, 2022
Posted by: Nick
This is great, recommend this I really like the new features and camera quality much closer to a S22 Ultra. Really the best phone I ever had, great work on the upgrade Samsung!
I would recommend this to a friend!
Features
4
Performance
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
By far the best ever
on September 10, 2022
Posted by: Miked
from Oceanport, NJ
Expertise:Expert
After watching the early reviews I wasn't sure about upgrading to the 4. The generous trade in program helped me make the move. Let me tell you, this device is magical. There were small refinements made however there were many improvements that add up to the most refined device made. The size difference was good, the new hinge is so solid, the operating system is a rocket and the resolution is stunning. Use this for a day and you will immediately notice the amazing build quality. They improve every model and this one is crazy good. It's a life changing device
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US