Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
2
Phone won’t open all the way after a few months
on May 18, 2023
Posted by: Rolando
from Georgia
Expertise:Expert
I absolutely LOVE the concept of this phone. I had the Z Fold 2 and had no problems at all so I decided to upgrade to the Z Fold 4. After a few months my phone will not open all the way. I am very disappointed in this.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Debra, Social & Commerce, May 18, 2023
Salutations Rolando,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your directness as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship on our products, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch5 Pro. We appreciate your directness as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship on our products, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
Good looks, bad Hardware
on May 16, 2023
Posted by: Gagan
from California
Expertise:Expert
I purchased this phone on launch. It worked fine for initial 6 months or so but then started powering off randomly ( once in a while ). It got worse and worse and after every power-off I have to let it cool for 10-15 min to be able to start again. I liked the screen-size and how it folds but it looks like Samsung is still not there yet and selling defected products to customers. If you need to get it repaired then you need to send it to mail in service for 2 weeks or so. I would have never bought this if I knew this before.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 17, 2023
Greetings,
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. As you already know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when it is most convenient with you. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. As you already know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when it is most convenient with you. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible quality on fold
on May 15, 2023
Posted by: Shaun
Fold splintered/cracked after 14 months. Never been dropped. I got pics
Response from Samsung USBy Debra, Social & Commerce, May 16, 2023
Howdy Shaun,
Thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Fold4 in hand, are all covered under your Samsung Care+ plan. Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone.
Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Fold4 in hand, are all covered under your Samsung Care+ plan. Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone.
Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Gadget
on May 15, 2023
Posted by: King D
from California
Expertise:Expert
Great device. Simply irresistible. Great performance. All round device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
I switched from the flip to the fold and I’m sold!
on May 15, 2023
Posted by: Saiuda Smalls
from Memphis, Tennessee
Expertise:Intermediate
I originally purchased the Z flip 4, loved it, but my daughter loved it more. It was more younger adult appropriate, so I gave it to her, and bought this Z from fold 4. Much more functional I’ve been able to do so much more with this phone, and my work issued iPhone 14 plus pales in comparison with regards to functionality.
The only gripe that I have is the battery life. This phone dies quickly. It’s my personal phone, and is used secondary, and doesn’t last very long. Other than that no issues.
The only gripe that I have is the battery life. This phone dies quickly. It’s my personal phone, and is used secondary, and doesn’t last very long. Other than that no issues.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Best experience
on May 14, 2023
Posted by: Zeke M
from Highlands Ranch, Co
Had this for about 3 weeks, and I'm more impressed on what it's able and highly surprised, crease is a thing but barely noticed, especially if u have it open ever so often to give it some breathing room, but especially love playing any game with this. Makes people drop jaws, as few have ever see them. Truly unique experience and possibly has much more potential that the may have struck gold on! But definitely worth much money, as long as it's futures are things u do day to day.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Smoking Hot!!!
on May 11, 2023
Posted by: Horse Gal
from Hephzibah, Georgia
Expertise:Expert
I wanted to love this phone. I purchased it about 4 months ago. I wanted something smaller than my note 10+. I regret the day I traded my note in for this cute little phone. The screen goes black as soon as I open it. Also, the screen freezes, then the screen vibrates. The screen is unresponsive. Won't let me look at anything, nor will it allow me to text. This phone has never been dropped. Then, magically, it will work for a few minutes before doing all of the above. This phone gets smoking hot!!! Like the very 1st Android I had 20 something years ago. Is Samsung regressing?
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 12, 2023
Salutations, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold4. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance and/or troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Waste of money and time!
on May 11, 2023
Posted by: Kgoodie82
from Boston, MA
Expertise:Intermediate
I'll start by saying, 8m giving this two stars as it does have some good features. Overall, I would NEVER recommend this phone to someone I hate! I have owned it for two months and have just gotten my third one (and am going to have to go back to the store for a fourth). This has to be the worste phone I've ever had in my life. Being in my 40's I've had quite the assortment of phones in that time. That should give you an idea of just how bad this phone is. The camera says it's "professional grade"... a disposable camera take better pictures than this thing (and its supposed to be 8K). All three of the phones I've had, have been prone to turning themselves off. They do not always connect to your service (ive also had the sim card replaced a couple times to eliminate that as the issue.
I am beyond embarrassed by this phone and if I could get out of it, I would do it in the blink of an eye.
In short, DO NOT GET THIS PHONE!!!
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 12, 2023
Good day Kgoodie82, thank you for taking the opportunity to review your Samsung Galaxy Z Fold4. We value your feedback as we strive to be innovative and improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UBreakIFix are also available to assist your repair needs. fun Fact: The Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times! When it is most convenient for you, please reach out to Samsung Support for further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community https://www.ubreakifix.com/
Written by a customer while visiting Samsung US