Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great taste
on May 26, 2023
Posted by: Beloved
from Daly california
Expertise:Intermediate
Excelent product Good Phone i like it very much i told to all my friend excelent phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
cracked screen
on May 23, 2023
Posted by: car1977
from colorado springs, co
Expertise:Intermediate
screen cracked in 9 months....no way to fix it. trying to get warranty to fix it.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 24, 2023
Howdy Car1977,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unexpected situations we occasionally find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your desk, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Fun fact: the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unexpected situations we occasionally find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your desk, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Fun fact: the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
Fold develops cracks easily
on May 23, 2023
Posted by: MAC1977
from colorado springs, co
Expertise:Intermediate
Bought a fold 4 and within a year the screen has a crack line down the fold. Do not buy!!!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 24, 2023
Greetings MAC1977,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your cruise ship, having your phone stolen from your desk, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Fun fact: the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your cruise ship, having your phone stolen from your desk, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Fun fact: the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding at least 200,000 times! With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this feature
on May 22, 2023
Posted by: Heggi
from Ohio
Expertise:Beginner
I love the the Ford idea because my eyes I can't see very well so it'll be better for me to see
Written by a customer while visiting Samsung US
Customer Rating
4
Recently upgraded from Note 9.
on May 21, 2023
Posted by: AbiliTV
from Indianapolis, IN
Expertise:Intermediate
Pros: The folding screen is gorgeous. Sorry, maybe I expected a folding screen to possibly have a crease to some extent. Barely noticeable unless looking for it.
The sound is amazing on this device.
Lightweight! Much less weight even with a case than I was expecting. From reviews of how heavy this phone is I was thinking how do people lift their arms?
Massive upgrade from Note 9.
Ridiculously easy to set up.
Love the OS for this.
Love the buttons to one side.
Awesome cameras on the front. Decent folding camera.
I get a kick out of the cutout for underscreen cameras works.
I get a kick out of the cutout for underscreen cameras works.
Cons:
The smaller screen has little protection even in a case. I have the official Samsung slim case and the protector piece falls off when I sneeze.
The smaller screen has little protection even in a case. I have the official Samsung slim case and the protector piece falls off when I sneeze.
Zero protection for the front screen.
This took a star away from my review. May deserve 2 stars gone from 5.
This took a star away from my review. May deserve 2 stars gone from 5.
The battery. Fair life, but really at this price point I expect battery or batteries that have 10,000mAh.
From what I read the defending screen will shatter at the fold without it being the users fault.
Heads up to owners of this phone: Do not get scratches or even nicks on that front screen.
Heads up to owners of this phone: Do not get scratches or even nicks on that front screen.
The piece of glass used is about as thin as fiber optic cable so it can flex as it does. So any damage to the surface is much more severe to it than for non folding phones.
Zero protection for the camera glass. Is it so difficult to provide?
No charger! Absolutely no excuses for this. Just flat out lazy and cheap.
No 3.5mm jack! Come off it stop being so cheap. Not everyone wants to be forced to use Bluetooth for everything. Or choose between charging and listening to music if you use USB C to 3.5mm jack.
Suggestions:
Look back to how devices were made in the 1960's, 70's, 80's.
Look back to how devices were made in the 1960's, 70's, 80's.
My AM transistor radio from the 1960's weighs is thicker than this folded and weighs more. No one whined about how their limp wrists would explode from holding it. Or how it pulled pants off.
I would stop listening to those cry babies that complain about how heavy this is VS non-folding phones. It is in a class of its own. Like a Dragon is VS a gecko.
Make this big enough to fit Ram Mounts small tablet holders. This would also allow other brands to hold onto this. Make it tablet sized, even not folding would work.
Beef up the battery to 10,000mAh for a device this price. Stop with the whipping out. Be the Dragon not a snake.
Provide built in screen protection as in a 10 mm lip around the edge of the screens.
Allow cases to provide even more protection around all screens.
Design the frame thicker to allow this type of protection.
The case with pen and kick stand slim design by Samsung.
The Samsung Slim Case with stand and pen huge rip-off at $90 It should retail for $30.
The thin edge strip just falls off. Will get stuck in my mount. I don't think if I drop this onto a feather bed it would stay on to I guess protect the edge and front smaller screen a tiny bit.
The Samsung Slim Case with stand and pen huge rip-off at $90 It should retail for $30.
The thin edge strip just falls off. Will get stuck in my mount. I don't think if I drop this onto a feather bed it would stay on to I guess protect the edge and front smaller screen a tiny bit.
Why have a SPen and Super Spen? At this price point it should come with a built in place for a Super Spen. Stop being so cheap Samsung. People LOVED the Note Series for the Pen and bigger screens, a little more under the hood. Carry on the legendary design here in your Z Fold Series. Stop being such a tryhard and bring the best for your Premium Flagships. Make them appealing because they bring your A game. Not minor league by leaving out features.but
My other phones I got original Samsung cases for minus the Note 9 and they rocked. This thing not so much.
I used VHB tape to adhere the pen to the case in-between the kickstand and camers.
Add speakers to all four sides. Left, right top and bottom. Stereo in all directions.
Outside of that I do enjoy the phone, and overall experience. It just feels for this proce point Samsung would rock this format like no other. It is pretty amazing almost awesome.
Not recommended for limp wrists. My Note 9 in the Defender Pro Case by Otterbox weighed a massive 10.1 ounces. My AM transistor radio made in the 1960's weighs 12.3 ounces with a brick sized 9 volt battery in it. The AM/FM transistor radio I got in the 1980 by Sony weighs 16.7 ounces with 4 AA batteries loaded in it.
The boombox I made back in the 1980's weighed over 17 pounds with 8 D size batteries in it.
How do able bodied people even lift their arms, or wear shoes or clothing that has any weight to it?
Back in the day no one ever complained about portable pocket devices weighing so much as to rip their pants off or pull them down. I know we didn't know any better. Nah, we did we just didn't mind because the technology and or devices we used were so much fun to use we never thought of these little nit picky things. We also used something called a belt. Had pants that fit to our waist.
Heck kids today lug around backpacks that weigh 20 to 50 pounds for school. Some even use wheeled luggage style packs to take the load off.
So how to fix the lack of protection:
Design cases that have a lip that sticks out or up10mm all around each area with glass camera covers to screens. For screens have the lips offset from directly aligning with the bezels of these folding phones. They are wider around the edges to provide extra bumper padding. Make it so the rail thin case edge is hinged into the other side.
Maybe make a strap that connects to the case and the wrist like many transistor radios did. Way before Wii remotes ever came along.
I marvel at the fact I am bending glass. Thin or otherwise. It is pretty amazing.
For what you get it is pretty sweet. It could be better Samsung.
For what you get it is pretty sweet. It could be better Samsung.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 20, 2023
Posted by: Lanre84
I bought this device last year and it's came out, I loved it
Written by a customer while visiting Samsung US
Customer Rating
1
Was fun till it tore.
on May 20, 2023
Posted by: Wizard
from Oak Ridge, TN
Expertise:Expert
I got my phone in August. It has been great until 2 weeks ago. While waiting for lunch I unfolded it and it made a crunching noise. A line appeared down the center of the screen. I can still use the screen with the s-pen but the black line is growing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 22, 2023
Aloha Wizard,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Great future
on May 18, 2023
Posted by: Love shop for it
I am so happy for using Samsung phone, I have been using Samsung phone more than 12 years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US