Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
This phone is trash.
on July 12, 2023
Posted by: Wrathdesigns
from OH
Expertise:Intermediate
The factory screen protector came loose and the screen has a black quarter inch line down the middle of it when you open it now. I still owe half on this phone that is now useless. One half of the screen is not working at all either. Do not waist your money on this. Way too much money to repair. I am sure it will just break again in time. So not worth repairing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023
Hi there Wrathdesigns, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold4. We understand wanting to have faith in your device durability and that is why we have extensively stress tested this device to withstand 200,000 open and closings on the hinge. We also offer a one year warranty on all of our cellular devices to help protect your investment form any manufacturing defects. We have linked below for your convenience the full warranty information and the Samsung Support Team to help if you would like to file a warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Very nicely done
on September 14, 2022
Posted by: Paul
from Chicago il
Expertise:Expert
Had the z fold 4 for 2 weeks after being with apple for years. Best switch ever made. This is like 10 years ahead of iphone 13/14. Very pleased and a great phone. Great features. Its like a tablet. Still a little pricey but worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Literally my best purchase I've ever made!
on October 30, 2022
Posted by: Scaletta777
from Rathdrum, Idaho
Expertise:Expert
[This review was collected as part of a promotion.] Honestly I was hesitant about the folding displays, but after four generations of it I was finally willing to spend my money and buy one, I am a die-hard Samsung fan and this piece of technology to this day blows my mind!! If you're hesitant because of the price tag, in my honest opinion I'd say it's so worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product, worth the upgrade
on October 4, 2022
Posted by: Nocturnal
from Dallas, TX
Expertise:Expert
[This review was collected as part of a promotion.] I purchased the fold 4 as an upgrade from my fold 3. At first it didn't seem like there was a reason to upgrade, but after using it for a while, it was 100% worth it.
The extra battery life from the new processor, the wider front screen which is now completely usable, the increased megapixel camera on the rear has finally upgraded the fold to flagship camera status.
If you are on the edge about upgrading from the fold 3, this is completely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
One of a kind
on December 5, 2022
Posted by: Katt
from Hickory, North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] There's no other phone like this one on the market. Very quick and the camera is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Happy and sad
on September 14, 2022
Posted by: Note user
from Commifornia
Expertise:Intermediate
So I've had my new Zfold4 for a little over 2 weeks now. Finding a holster hasn't been easy. But lately my 0hone seems to be acting up. We.t from fast to slow in a matter of 1 week. Cleared memory and all the usual trouble shooting process. Now into week 3 and my phone will automatically shut off while using it so that isn't the screen display timer. This phone isn't for everyone. It's big and heavy compared to my note20 5g Ultra also even though I have the 1T I still miss having the option of having a memory card
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached a couple articles that should help with your phone slowing down and turning off. Also attached is a link to accessories that would fit your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone from slowing down (samsung.com)
Samsung phone unexpectedly powers off
Accessories | Samsung Galaxy Z Fold4 | The Official Samsung Galaxy Site
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached a couple articles that should help with your phone slowing down and turning off. Also attached is a link to accessories that would fit your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone from slowing down (samsung.com)
Samsung phone unexpectedly powers off
Accessories | Samsung Galaxy Z Fold4 | The Official Samsung Galaxy Site
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
S Pen?
on December 5, 2022
Posted by: P3RM3THIU5
from Junction City, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] Have only had for about 2 months, haven't read any documentation so just using features that I have used in the past. Really like the inner screen even though I find myself using the outside more often(strictly out of habit I assume). I have been a Galaxy Note user up to the Note 10 and lived those phones. I always wanted to try the IPhone as had many friends that said they would never try anything else.So I did go to the Iphone 12 Pro and really hated it just seem like a big paperweight and canceled my contract at the 13th month for this. Really wish it had a S Pen inside like the Note series as I have no place to hold my Pen. Also think it should come with the Pro series Pen or the fold edition should have every Pro feature. Also many apps do not use the entire fold screen which is a bit annoying. Some pages even the Samsung Shop app does not use the fold screen to its capability. That being said I do not have anything else to complain about and really believe in my opinion Galaxy phones put the Iphone in its place. Was really hoping the opposite as I did want an IPad and IPhone to replace my desktops and Laptops..really glad I tested one before indulging into both at once.. now let's hope I can get even more lazy with this and no longer need a tablet or my desktop except for my VR..which I am hoping one day these will be able to power them as well. Really think this will work as a desktop and laptop replacement now for personal and business purposes not for hard-core laptop desktop gaming just yet..don't get me wrong with the correct docking station ..monitor/TV keyboard mouse and a Playstation or Xbox controller you can do some gaming .. maybe I am just not really ready to make the complete change. This phone will definitely give so PCs weather a laptop or Desktop a run for their money.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Better and worse at the same time
on December 27, 2022
Posted by: TheFolder
from ny
Expertise:Expert
Your product shots and marketing images show what looks like an all Matte finish device. The Fold 4 is nowhere near that. The Fold 4 is 95% glossy unlike the beautiful matte finish of the Fold 3. All side railings of the Fold 4 are a high glossy tacky/sticky nasty easy finger print covering finish. The new finish also takes so much away from the overall look. The Fold 3 looked unified, stealthy, and perfect. The Fold 4 finish is far inferior. Also, why would Samsung think anyone would want to feel this glossy sticky coating on something that's supposed to be a tablet? The high gloss finish of the hinge was bad enough but to make the entire phone feel like the hinge finish minus the back was just such a stupid move. This entire product should be a matte finish. People use the Fold for it's tablet transforming ability. If it doesn't feel like a true tablet in hand and feels more like a phone in hand it wrecks the experience. This is something I never thought in a million years Samsung would get wrong, especially when they got it so right with the Fold 3. Please make the next fold 100% matte, along with the rest of your devices. Glossy finishes are OUT! No one wants them. They don't even look good. Beside this the Fold 4 is better than the Fold 3 in every other area. It's a shame they did something so dumb. Also, the Standing cover case is awful. Far worse than the previous case for the Fold 4. The previous case offered full blown hinge protection, had a great feel in hand with it being fake leather, and it felt right in hand. It also protected the cover screen. Granted the cover screen couldn't be as easily used with the old case, I still strongly believe it was all around better. This new case is the worst finger print magnet that you will ever see. The pen petruding off the back is a very bad design. Samsung has some of the best designers in the world but can't figure this out for the life of them. Solution is so easy. USE MAGNETICS ! They could have easily used a magnetic design for the case. The pen should also be able to attach magnetically to the phone itself. Samsung has just gotten this all wrong.
Features
5
Performance
5
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is welcomed as it ensures we bring our consumers the best in product design and functionality. I've attached the link to Samsung Support below. Please reach out to them for any assistance you needed. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is welcomed as it ensures we bring our consumers the best in product design and functionality. I've attached the link to Samsung Support below. Please reach out to them for any assistance you needed. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US