Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
3
Dissapointed
on December 12, 2022
Posted by: Ben Nix
I absolutely love the idea of the Z fold phones and it has definitely been an interesting ownership experience. After purchasing the phone I was very happy with the screen clarity and image quality. I like the smaller screen on the front with the option to just open the phone and see a larger clearer version. The unfortunate part is all in the durability and functionality parts of the phones day to day use. SO many clitchy experiences on basic websites or applications. Many apps seem to be confused by the phone and aren't sure if you're on a phone or a tablet or a desktop and it seems as though these apps cannot present a fully functional person of themselves to work with this phone. Shortly after purchasing the phone a green line just appeared out of nowhere about an inch from the bottom all the way across the screen. I was using the phone normally when this happened and watch the line just appear and it has not left since. Then about a month in the was a screen issue that looks like small veins or string that formed in the middle of the screen. One again this appeared during normal use of the phone while in my hands and has not gone away since. Of course the Samsung warranty will not cover such damage as a manufacturer defect but if you have tons of money to continually pay the deductible for a replacement you can have an incredible cool kinda sorta functional tablet, phone, laptop computer thing with cracks and lines you cannot explain. Also the factory installed screen protector was peeling around the edges on its own making it appear to be just a shipping or temporary protective cover and not an actual screen protector. Games do not know how to react to the tablet/phone and MANY apps do not transfer from the open to unopened screens or vice versa. They glitch a bit and ultimately you have to close the applications and reboot them on the other screen. Cases are non protective and they don't stay on the front display side well. Just expected more from such an extremely expensive phone. Processor honestly shows no improvement in app capability and speed. I miss my Note 20 ultra. 2 let downs in a row from my to to phone manufacturer. The s22 ultra was a joke of an upgrade and the Z fold 4 is heartbreaking but I hope out hope that by version number 10 the foldable phone just may become an upgrade for something other than watching movies on a larger screen. Functions like a cheap tablet.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 14, 2022
Hi Ben,
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a link that should help concerning your apps. Also, below is Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a link that should help concerning your apps. Also, below is Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone eye turner
on December 12, 2022
Posted by: Tony22ultra
from Los Angeles, CA
[This review was collected as part of a promotion.] Love my phone. Featured rich and fun to explore. Best phone I ever purchased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera and Amazing displays
on December 11, 2022
Posted by: Matt
from Akron ohio
Expertise:Expert
[This review was collected as part of a promotion.] I have the zfold3 and now the zfold4 big improvements with the firmness of the hinge and amazing job on the 8k camera only negative thing is the assistant it uses it sucks speak-to-text is horrible but over an amazing phone
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing so far
on December 11, 2022
Posted by: CuriouslyQuiet
from Marcus Hook, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I was unsure about a folding phone at first especially with the durability but so far after 2 months and a few falls it's still in amazing condition. I have 3 kids and they use it to draw on, watch videos and so on and it's held up. I only have 2 issue and that that the S pen isn't inside the phone ans that is doesn't have the same camera that are in the S22 Ultra.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone/tablet
on December 11, 2022
Posted by: Z Fold fan
from Oklahoma City, OK
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this back in September. It has far exceed my expectations. As a realtor I am able to sign contracts with ease.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on December 11, 2022
Posted by: Kal El
from Gainesville Florida
Expertise:Expert
[This review was collected as part of a promotion.] Best phone I have ever had!!!! The accessories for the phone are phenomenal
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 11, 2022
Posted by: Blue72
from Tucson, Az
Expertise:Intermediate
I purchased about 6 weeks ago - love-love this phone. Receiver much better than previous samsung phone (about 4 yrs old). Great to have the bigger screen. Camera feature is excellent. I have fat fingers and have trouble texting on other the smaller phones - lots of misspellings - much better on this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A new level for mobiles
on December 11, 2022
Posted by: Gearguy673
from Upstate New York
Expertise:Expert
This was the only phone that could pull me away from Apple, and I couldn't be happier. This is simply the best mobile device I have ever owned. Well done Samsung and keep up the amazing innovation! Z fold 4 is quality feeling, quick, excellent camera system, and the screen (both cover and main) provides one of the most imersive experiences o e could hope for on a phone. Simply amazing
Written by a customer while visiting Samsung US