Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
Not good
on December 17, 2022
Posted by: Shelly
This phone is heavy it's hard to handle I've dropped it so many time the protective cover broke in alot of pieces( plastic) the 1st day still don't a replacement yet. I dislike this dang phone. Maybe next year I can get the pocket phone .
Response from Samsung USBy Bethany, Social Commerce, December 20, 2022
Hi Shelly,
We appreciate your review of the Samsung Galaxy Z Fold4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate your review of the Samsung Galaxy Z Fold4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Works great but has some shortcomings
on December 17, 2022
Posted by: Aaaaaron090
from Mississippi
Expertise:Intermediate
[This review was collected as part of a promotion.] Phone works great, features blow my mind daily. Caught off guard with some small stuff like no internal SPen and no ability to write with the pen on the front smaller screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone, period.
on December 17, 2022
Posted by: QSPR
from Puerto Rico
Expertise:Expert
[This review was collected as part of a promotion.] Fun, multitasking, productivity a gaming powerhouse. It's a monster phone. I never go back to a candy bar phone ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
LOVE IT!
on December 16, 2022
Posted by: JBlev21
from Charlotte, N.C.
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my phone a week ago and so far I love it. So far the only thing I can complain about Is how difficuIt it is to write with the S Pen. You would think with the screen being bigger it would make things easier but all it.does is let your hand get in your way. Overall I give it 4 stars.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device, Never Going Back
on December 16, 2022
Posted by: Jett8806
from Albuquerque, NM
Expertise:Expert
[This review was collected as part of a promotion.] I used the Fold 3 last year and while I almost didn't upgrade to the Fold 4 I'm glad I did. The battery life is so much better. The slightly wider outside screen makes a huge difference. Using it in the Samsung ecosystem is a good idea. It's so much better to match it up to my Galaxy Watch and Buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 16, 2022
Posted by: Kimmy94
from CA
I switched from apple to a galaxy fold 4 and i can honestly say I'm in love with this phone . Totally recommend it if you're going school.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best device ever
on December 16, 2022
Posted by: FatDad
from Clearwater, FL
Expertise:Expert
[This review was collected as part of a promotion.] I bought this device a month ago and switched from a iPhone 13pro max. The fact that I have fallen in love with this device and it's OS is just insane. Love the cameras the speed of the device. Love that the spen works with it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Still needs work. Not a top of the line in perfor
on December 16, 2022
Posted by: Tonk
I'm a Samsung fan, and have had Galaxy Notes for many years. This year I traded in my Note Ultra for the new Z Fold 4.
It has been interesting...
I really like the form factor, and being able to surf the internet, read emails, do graphics, and work on the Fold 4 when it's open. There are some quirks, though. For example, if I'm viewing something as it's closed, and want to see it larger, when I open the device, the image stays the same, unless I load it with the device open, it doesn't automatically convert to the larger format. Also, when configuring the phone, I had to configure widgets twice as rhe way I had them on the big screen didn't carry over to the outside screen.
All in all, this device still seems rough around the edges. I'm not crazy about having the S Pen in the case, and not in the chassis, but at least it's on the device. I like the S Pen on the side and not on the hinge. This device seems unpolished, unlike the Note Ultra I had, which was top of the line and performed like it. I think I'll keep the Fold 4 and keep upgrading as it develops.
It has been interesting...
I really like the form factor, and being able to surf the internet, read emails, do graphics, and work on the Fold 4 when it's open. There are some quirks, though. For example, if I'm viewing something as it's closed, and want to see it larger, when I open the device, the image stays the same, unless I load it with the device open, it doesn't automatically convert to the larger format. Also, when configuring the phone, I had to configure widgets twice as rhe way I had them on the big screen didn't carry over to the outside screen.
All in all, this device still seems rough around the edges. I'm not crazy about having the S Pen in the case, and not in the chassis, but at least it's on the device. I like the S Pen on the side and not on the hinge. This device seems unpolished, unlike the Note Ultra I had, which was top of the line and performed like it. I think I'll keep the Fold 4 and keep upgrading as it develops.
Response from Samsung USBy Bethany, Social Commerce, December 20, 2022
Hi Tonk,
Thank you for your feedback on the Samsung Galaxy Z Fold4. Your opinion is valuable as we aim to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support, please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Fold4. Your opinion is valuable as we aim to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support, please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US