Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
Nice phone, but the software is flat footed.
on February 5, 2023
Posted by: Carnie
Expertise:Intermediate
I switch from an iPhone and I am regretting it. The keyboard is terrible - spelling errors, grammar errors, accidental minimize happening every time I text. Makes the process complex and annoying - I dont feel like replying to anyone. For most apps, the front screen too small, fold screen too big - meaning that functionality isn't all there. Great for watching movies, but beyond that, this thing isn't ready for showtime.
Features
5
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hi Carnie... Thank you for taking the time to review the Samsung Galaxy Z Fold4. We appreciate all feedback as we aim to bring our consumers the best in product design and functionality. I've attached a link that should help with the keyboard. Please feel free to reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Adjust keyboard settings on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Adjust keyboard settings on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Was fun till it tore.
on May 20, 2023
Posted by: Wizard
from Oak Ridge, TN
Expertise:Expert
I got my phone in August. It has been great until 2 weeks ago. While waiting for lunch I unfolded it and it made a crunching noise. A line appeared down the center of the screen. I can still use the screen with the s-pen but the black line is growing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 22, 2023
Aloha Wizard,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Did you know that the Galaxy Z Fold4 display has been put through a strenuous folding test to withstand folding 200,000 times? For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
The best folding phone out there!
on October 30, 2022
Posted by: Anonymous
from Bakersfield, California
Expertise:Intermediate
[This review was collected as part of a promotion.] It's been extremely amazing using this fantastic phone! The folding feature is the best quality and that camera quality is high quality shooting photos of the full moon has never been easier!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Still needs work. Not a top of the line in perfor
on December 16, 2022
Posted by: Tonk
I'm a Samsung fan, and have had Galaxy Notes for many years. This year I traded in my Note Ultra for the new Z Fold 4.
It has been interesting...
I really like the form factor, and being able to surf the internet, read emails, do graphics, and work on the Fold 4 when it's open. There are some quirks, though. For example, if I'm viewing something as it's closed, and want to see it larger, when I open the device, the image stays the same, unless I load it with the device open, it doesn't automatically convert to the larger format. Also, when configuring the phone, I had to configure widgets twice as rhe way I had them on the big screen didn't carry over to the outside screen.
All in all, this device still seems rough around the edges. I'm not crazy about having the S Pen in the case, and not in the chassis, but at least it's on the device. I like the S Pen on the side and not on the hinge. This device seems unpolished, unlike the Note Ultra I had, which was top of the line and performed like it. I think I'll keep the Fold 4 and keep upgrading as it develops.
It has been interesting...
I really like the form factor, and being able to surf the internet, read emails, do graphics, and work on the Fold 4 when it's open. There are some quirks, though. For example, if I'm viewing something as it's closed, and want to see it larger, when I open the device, the image stays the same, unless I load it with the device open, it doesn't automatically convert to the larger format. Also, when configuring the phone, I had to configure widgets twice as rhe way I had them on the big screen didn't carry over to the outside screen.
All in all, this device still seems rough around the edges. I'm not crazy about having the S Pen in the case, and not in the chassis, but at least it's on the device. I like the S Pen on the side and not on the hinge. This device seems unpolished, unlike the Note Ultra I had, which was top of the line and performed like it. I think I'll keep the Fold 4 and keep upgrading as it develops.
Response from Samsung USBy Bethany, Social Commerce, December 20, 2022
Hi Tonk,
Thank you for your feedback on the Samsung Galaxy Z Fold4. Your opinion is valuable as we aim to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support, please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Fold4. Your opinion is valuable as we aim to bring our consumers the best in product design and functionality. I've attached the link to Samsung Support, please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Turning Heads
on October 23, 2022
Posted by: TNWhiskey
from Nashville TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Have wanted the Fold since it's inaugural edition. But I waited for the 4th edition to make sure an investment of money was worth the return. So far so good, the phone itself is well constructed and feels like quality. The hinge is tight and leaves me feeling confident I can angle the phone in any number of ways for photography and video. Both screens are super bright. The crease blends in and is hardly noticeable, especially when watching videos. The software is snappy and very intuitive, I have moved to the UI5 beta and am enjoying the slightly glitchy sneak peak of the new UI. The 5GUW band is super fast I use Google Fi for service and have had no problem with service. Overall smooth and satisfying experience with my Fold 4 unlocked. Plus I get the added benefit of talking to all sorts of folks who want to see and use the "folding phone" . The responses of amazement that the glass doesn't break is worth some amount as well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A took some getting used to... But now I love it!
on December 5, 2022
Posted by: JAH_G
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Coming from my Note9 I knew I was going to miss the headphone jack and spen. A couple dongles and a fold edition spen later and I am in love. I used to also use nova launcher but the 1st party launcher is actually REALLY useful. My only gripe is that I just want the bluetooth spen to be housed in the phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on February 22, 2023
Posted by: Saf87
from Michigan
Expertise:Expert
Inner screen seperated. Horrible phone. Apps don't work correctly and hinge is failing. Avoid these fold phones. I have a friend who has the flip and same thing. Screen seperated they claim 200,000 openings. More like 2000.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 1, 2023
Hi Saf87... Thank you for your review of the Samsung Galaxy Z Fold4. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Below I've linked Samsung Care+. If enrolled you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Feel free to reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 2, 2022
Posted by: Tony
from Chi8
Very good phone screan is super good love the 2 screans
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US