Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
1
NOT in Love with it....
on July 4, 2023
Posted by: Anonymous
from Gulpfort MS
Expertise:Intermediate
I am not happy with it. I have had it for 9 months and it has been in the repair shop 3 times. The problem is still not solved. The battery runs down way to fast. I basically have to have it plugged in all the time. It is hot to the touch with it being plugged in so much. It hangs my calls up, sometimes and sometimes you can't hear the people nor can they hear you. I Have a VERY EXPENSIVE DUD......
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 5, 2023
Hi there, thank you for taking time to share your experience with your Samsung Galaxy Z Fold4 with us. Without knowing who you have been taking your device to for repair to the battery, we have provided a link below to the Samsung Support Team. Given the stated time of ownership they can assist you with a warranty claim and options available for your device. We have also included a link to help you with practices to keep you device at the optimal operating temperature. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Great display. Not a reliable phone
on July 2, 2023
Posted by: cape Dave
outer screen went blank after 3 months, repaired under warranty, At 16months Inner screen only. works with pen, no finger input. No drops, alway in a case
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 5, 2023
Hi there Cape Dave, we appreciate you sharing your feedback with us on your Samsung Galaxy Z Fold4. We are happy to hear you were able to get your difficulty with the outter display of your device resolved. The inner display is the only display on this device that is designed to be compatible with using the S Pen. We have provided a link to the Samsung Support Team for assistance with any other difficulty you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Very different from the other phone
on June 26, 2023
Posted by: Yolanda
I always want something different and easy to keep up with. It's small in your hand but it will expand for your knowledge to make sense of your time.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there
on June 25, 2023
Posted by: Jimmmy
from Ny
Expertise:Expert
Very happy with the z fold make sure you investigate all it's features so you can take full advantage of this amazing phone!!!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone. The best in my opinion
on June 19, 2023
Posted by: Kansas72
from Florida
Expertise:Intermediate
Went from fold 3. This phone is better. It's faster. Case is better. Would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great technology
on June 19, 2023
Posted by: 3dserg
from Oxnard ca
Expertise:Expert
I've has the phone a little over a year awesome phone I've has no issues I treat it with care I am getting nothing but technology
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on June 19, 2023
Posted by: TomE2
from Albuquerque
Expertise:Intermediate
After 7 months, normal use. No abuse.
I'm one of the unlucky.
My fold 4 got the crease crack.
Do not believe the 200k open/close.
I'm one of the unlucky.
My fold 4 got the crease crack.
Do not believe the 200k open/close.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Greetings TomE2,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Were you aware that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below? We also offer Samsung Care+ that can be added to your eligible devices to provide physical protection to your investments. It offers you the ultimate peace of mind when it comes to protection. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We also have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life and that is our top priority. As you know, the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Were you aware that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below? We also offer Samsung Care+ that can be added to your eligible devices to provide physical protection to your investments. It offers you the ultimate peace of mind when it comes to protection. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We also have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life and that is our top priority. As you know, the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Screen protection
on June 18, 2023
Posted by: Vejeto
from Pittsburgh
Expertise:Intermediate
I bought my fold 4 August of 2022. Had it replaced 3 weeks ago due to the screen protector coming loose. As of this morning, it has separated the entire length of the hinge again. Needless to say, I'm not at all happy with the QC.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Hi there Vejeto,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We also have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a devoted Samsung customer. -
Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device behind on the train during your morning commute, having it stolen from your briefcase, taking an impromptu dip in the pool with your phone still in your pocket, or dropping it and shattering the screen. We also have over 700 authorized repair locations nationwide to take your device to be repaired quickly which ultimately helps you get back to what you love doing the most in life. Did you know that the Galaxy Z Fold4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a devoted Samsung customer. -
Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
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https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US