Customer reviews from Samsung US
Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(824 Reviews)
Rating breakdown 824 reviews
5 Stars
637
4 Stars
110
3 Stars
25
2 Stars
14
1 Star
38
95%of customers recommend this product.
(
594 out of
628)
Customer Reviews for Samsung - Galaxy Z Fold4 256GB (Unlocked) - Phantom Black
Customer Rating
5
Superior
on October 3, 2022
Posted by: Elma
from Greensboro, NC
Expertise:Expert
[This review was collected as part of a promotion.] It's been less than 2 months since I've had this phone and this the forth zfold I owned and I love it. The only thing I didn't like was the case for the S pen and kick stand it should have been able to use both options at the same time. You can only use the S pen or the kick stand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Fold Phone yet!
on October 7, 2022
Posted by: jd2299
from Wichita, KS
Expertise:Expert
[This review was collected as part of a promotion.] I pre-ordered this phone as a replacement for my Galaxy Z Fold 3 after reading pre-reviews and specifications. It has been a more than worthwhile purchase. The slight changes in the chassis dimensions along with the refined hinge have made a great phone even better. The camera is improved and even the UI works smoother. I have no issues with apps working on the larger screen and enjoy every minute using my phone at work and at home. I especially appreciate the continued ability to use the stylus. I use it multiple time a day while working and just for fun. It's a great feature that remains very useful and productive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just one issue...
on November 8, 2022
Posted by: iFoundRiley
from Redding CA
Expertise:Intermediate
Had this phone for a few months and theres one main issue i have with this phone and that is sometimes the type of videos you play like allot on instagram and shorts on youtube and other things like that are not properly fitted to either of the front of folded screens and the video is really bad cut off. But so far that my main issue with this phone.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Don't hesitate
on December 8, 2022
Posted by: Deez
from California
Expertise:Intermediate
Great phone honestly feel like the phone is a bit to much for me. The camera quality is top screen quality is perfect as is. Then you flip the phone open and it just gets better. Only downside is no SD don't trust the cloud services
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Software Is A Little Too Detached; Overall Great!
on December 8, 2022
Posted by: teepiece3
from Lubbock, Texas
Expertise:Expert
[This review was collected as part of a promotion.] I've had the phone for a little over three months. In short, the experience it a little too broken with apps often needing restarts to function properly for the aspect ratio you're currently in. Because of the excellent RAM management, apps opened a few days prior, if opened again but in a different state like an unfolded one, won't correctly size the elements of the app for the way it's currently being used. For instance, Instagram and YouTube will often maintain their UI from the "normal" folded aspect ratio and will often stretch it's elements to fit into the unfolded, wider aspect ratio. This make it feel just like an unsupported/unoptimized app. An overall minor grievance as it's fixed by closing the app and reopening in the state you want your phone to be used, but it is annoying to deal with on a near daily basis. It does occur with a lot of apps used daily, though Twitter, for example, seems to have no issues. Unsure how much of this will be fixed with future software updates from these companies and/or Samsung.
Outside of this, the experience is great! Outside of the frankly outdated concerns over durability, a glass screen protector is all that's needed! A lot of dust and lint among other things will enter the interior screen, likely due to the everpresent gap when the phone is shut closed. Hopefully this can be fixed in the future as the fear of closing the phone with a crumb or something of similar size that's made its way in, can cause the interior screen to break, is always present. Battery life is good! As well as performance. I keep my phone in light performance mode and can't tell a difference between the standard, but can tell with battery life improvements. Durability is good as it was dropped by a careless friend and handled it better than most phones. No cracks and only minor damage to the aluminum frame despite the increased weight. The image produced by the screens are very bright and provides a satisfying image. HDR in Prime Video is finally noticeable and the interior screen has become my primary video watching screen because of its quality. It makes my TV dark and boring by comparison. I believe the durability concerns of the Fold 1 and 2 are long behind us, and I'm excited to see how the overall experience will change in these coming months, especially with Android 13 around the corner.
Outside of this, the experience is great! Outside of the frankly outdated concerns over durability, a glass screen protector is all that's needed! A lot of dust and lint among other things will enter the interior screen, likely due to the everpresent gap when the phone is shut closed. Hopefully this can be fixed in the future as the fear of closing the phone with a crumb or something of similar size that's made its way in, can cause the interior screen to break, is always present. Battery life is good! As well as performance. I keep my phone in light performance mode and can't tell a difference between the standard, but can tell with battery life improvements. Durability is good as it was dropped by a careless friend and handled it better than most phones. No cracks and only minor damage to the aluminum frame despite the increased weight. The image produced by the screens are very bright and provides a satisfying image. HDR in Prime Video is finally noticeable and the interior screen has become my primary video watching screen because of its quality. It makes my TV dark and boring by comparison. I believe the durability concerns of the Fold 1 and 2 are long behind us, and I'm excited to see how the overall experience will change in these coming months, especially with Android 13 around the corner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Red headed stepchild
on December 12, 2022
Posted by: BBChris
from Arizona
Expertise:Intermediate
[This review was collected as part of a promotion.] Feels like this phone has been held back for the sake of future incremental updates. They held back on the camera, still have too skinny of a front display. In addition it's frustrating to see midrange phones get the update to Android 13 before this one.
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 14, 2022
Hi BBChris,
We appreciate your review of the Samsung Galaxy Z Fold4. Your input is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support below. Please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate your review of the Samsung Galaxy Z Fold4. Your input is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support below. Please feel free to reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad
on December 22, 2022
Posted by: Joesephjames
from Lagrange, Ohio
Expertise:Intermediate
It's a Pretty decent all around phone cemma but I have to say there is no SIM card slot and no headphone Jack either which I wish I had known before purchasing.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 26, 2022
Hi Joesephjames,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is valuable as we continue leading the charge on innovation. I've attached the link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. Your feedback is valuable as we continue leading the charge on innovation. I've attached the link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Better but not there yet
on December 28, 2022
Posted by: JoeBlack
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] I use both an iPhone 14 pro max and the fold 4. The fold 4 is an improvement over the fold 2 but the display is dull and still dim, especially when compared to my iPhone. The display is too dim to see when outside on a normal sunny day. Until the display is improved to be comparable,I will continue using the iPhone as my phone and using this Fold 4 as a novelty tablet.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hi Joe Black,
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your opinion as we strive to innovate and improve on our product design and functionality. I've attached a link that should help the brightness of your display. Also below is Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. -Bethany
Stop the screen brightness from dimming on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Fold4. We value your opinion as we strive to innovate and improve on our product design and functionality. I've attached a link that should help the brightness of your display. Also below is Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. -Bethany
Stop the screen brightness from dimming on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US