Customer reviews from frigidaire.com
Frigidaire - Gallery 36" Gas Cooktop - Black
Average customer rating
4.6
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
144
4 Stars
35
3 Stars
4
2 Stars
2
1 Star
7
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36" Gas Cooktop - Black
Customer Rating
1
Disappointed with the stove
on October 15, 2022
Posted by: Shamsa
Only after the first cooking I had oil spots all over my stove top and nothing can clean it. Looks like the material used is of very poor quality that messed up my cook top. Never recommending it to anyone!
Response from frigidaire.comBy Damon, Online Outreach Specialist, October 17, 2022
Felicia, we appreciate you stopping by and sharing your feedback with us. Your review of your gas cooktop and your difficulties with being able to clean it leave us disheartened. We never want our consumers to have difficulty caring for their appliances. Tips for what works best based on the area of the appliance can be located in the use and care guide using the following link:
https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A01704507en.pdf
In the event the tip doesn't resolve your concerns, please connect with us via Live Chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist." - Damon
https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A01704507en.pdf
In the event the tip doesn't resolve your concerns, please connect with us via Live Chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist." - Damon
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love this Cooktop
on April 26, 2016
Posted by: David007
from Fort Worth, TX, United States
We purchased our Frigidaire Gallery 30'' Gas Cooktop about two months ago. One of the best purchasing decisions we've ever made. It's easy to use, provides clean, consistent and fast cooking flame-heat. Additional bonus, it's so easy to clean. We highly recommend this Cooktop. Can't say enough good things about it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cast iron grate
on April 2, 2023
Posted by: Finleyk
[This review was collected as part of a promotion.] I love the look of the stove and it cooks well! However, our cast iron grate was broken. It looked like it had rusted through and cracked. Frigidaire said it wasn’t necessary for cooking so would not replace it.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 5, 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance, and we’ll do better in the future.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on January 1, 2024
Posted by: Falu
[This review was collected as part of a promotion.] Super heavy and it doesn’t light well
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 2, 2024
Hi, Falu. Thank you for sharing your important quality concerns. We value all feedback, as it can help with future products. We also understand that there were some features that did not meet your expectations. If you have more questions, don't hesitate to contact us via live chat or by phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Grates Rust within days
on January 20, 2023
Posted by: Rustystovegrates
Do not buy from Frigidaire, they do not stand behind their products!!!!! Stove top grates rusted terribly and notified them within days of using stove top !
Response from frigidaire.comBy Derrick , Online Outreach Specialist, January 23, 2023
Hi there! We feel terrible to learn about the issue with your cooktop’s cast iron grates. Since cast iron is so vulnerable to rust, it's best to limit your grates' exposure to water as much as possible. Try not to let your grates air dry after cleaning. Wipe off any excess water with a towel immediately after rinsing. Should you have any further questions, feel free to Live Chat with us. We will be happy to help! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Can’t Go Wrong
on September 6, 2024
Posted by: Lloydene76
[This review was collected as part of a promotion.] This is a fantastic cooktop. We replaced our 15 year old cooktop Gallery cooktop with this new Gallery model. It was a great addition to our kitchen and it did not disappoint. My husband was not a fan of the front controls at first but after using the stove he was sold, he likes the cooking space and the efficiency of this unit.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 2, 2023
Posted by: Do E
Sorry had to return it. It was a goft for my mother-in-law.
The stove top looked amazing, but the grate’s were too heavy for her to handle.
But she loved it. But had to send it back :(
The stove top looked amazing, but the grate’s were too heavy for her to handle.
But she loved it. But had to send it back :(
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great feature
on August 26, 2015
Posted by: Sue15
from San Diego, CA, United States
Haven't use it that much (just instulled it) but it looks great. Love the nobe on the front, The grids are very heavy. But i love it anyways...
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com