Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Average customer rating
4.6
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
153
4 Stars
37
3 Stars
5
2 Stars
2
1 Star
9
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Customer Rating
3
Works great, but flawed finishes
on December 28, 2016
Posted by: gdw1
from Vacaville, CA, United States
[This review was collected as part of a promotion.] We installed this cook top last spring, but within a month it started losing the rubber feet from the bottom of the grates. Frigidaire reluctantly sent me a replacement kit for those feet, and I have certainly used it. Now a small circle of the enamel finished popped off near the igniter of the central burner. I will see how Frigidaire responds to my complaint about that. Otherwise the cook top functions well.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 12, 2017
Thank you for sharing your cooktop experience with us, gdw1. I can only imagine how frustrating this matter has been for you. Our records indicate you have been in touch with an agent who is working diligently to address this matter. I am sending in a Voice of the Consumer feedback form in your name, concerning your observations about your cooktop’s finish. The feedback is reviewed online by our product gurus, who I'm sure will find value in your observations. Should you have any questions, please reconnect with our Customer Engagement Center at 877-435-3287 or 706-860-4110. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOVE this stove!!
on December 14, 2016
Posted by: LS123
from Dewey Beach, DE, United States
[This review was collected as part of a promotion.] I am a small contractor, flipping beach houses as a second job. When remodeling my own kitchen, I was reluctant to buy this stove for several reasons. First, I was worried that the heavy black rates woud scratch the white surface. I am pleased to say that after 6+ months of everyday use, no issues there. I was also worried about clean-up, having had a gas stove before, I know how it can be hard to cean up. Again, no issue, the white surface cleans up with no trouble. Another concern was the depth, but it is as shallow as described, and I only had to notch a small corner out of the back of one drawer in order to save the existing dawer that was there, under the former electric cooktop. Shipping was easy, on time, and no damage. Installation was super simple. Note that you need a plug, it is not hard wired. Lastly, it cooks GREAT!! Once you get the burners adjusted appropriately, it is consistent and predictable. Love the oversized center burner for big pots, we cook crabs frequently and this is a really nice option on a modest sized cooktop. (Note I tried to add Photos but this site will not allow me to upload)
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
easy to clean
on November 17, 2016
Posted by: timmy222
from Dallad, TX
[This review was collected as part of a promotion.] Works very good. The most exciting feature is that each burner has a distinctly different BTU rating ranging from 5000 BTU to 20,000 BTU which allows more precise cooking. Love it!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
good product but can be improved.
on November 14, 2016
Posted by: charlieBG
from Buffalo Grove, IL, United States
[This review was collected as part of a promotion.] I have had this cook top for about a month. My wife has been very happy to use it, which I knew mostly due to the reason of faster response compared to our previous electric cook top. Installation was easy. I liked the tilted knob panel. The knob control appeared smooth and efficient. My biggest complain is the distance between the flame and the grid being too much, which I believe wastes quite a bit energy. I would not have any hold-back to recommend this product if without this drawback. Hope Frigidaire will have a lower grid. Also if total 4 grids instead of 2 bigger pieces are equipped, cleaning would be easier. It is pretty warm at the bottom of this cook top during cooking.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2016
charlieBG, thank you for sharing your valuable feedback on your cooktop. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other inquiries. Have a great day! Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
works great - details, not so good
on November 9, 2016
Posted by: Dantedo12
from Buffalo, NY, United States
[This review was collected as part of a promotion.] This is a beautiful stovetop and works great. However.. details - the little stoppers keeping it from scratching fell off every time i lift it to clean, already causing scratches on the stovetop. 3 are now missing. Be aware that the grates are extremely heavy to lift off to clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gteat cooktop
on October 21, 2016
Posted by: Waxqueen
from NY, United States
[This review was collected as part of a promotion.] Very pleased works great love the design easy install
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great look and features
on September 14, 2016
Posted by: Linu
from Chicago, IL, United States
[This review was collected as part of a promotion.] We bought this a month ago and enjoying cooking on 5 burners with various range. Only one thing we do not like is, spill clean. The way the grill is designed, you have to pick up those heavy metal grills. There is a common plate where spill from any stove will go all over and you have to clean whole dish. I wish the engineers have designed it better considering cleaning part.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and also looks great!
on July 13, 2016
Posted by: Sue49
from Chicago, IL, United States
Bought this one month ago and I'm so happy with it.It's also so easy to clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com