Customer reviews from frigidaire.com
Frigidaire - Gallery 36" Gas Cooktop - Black
Average customer rating
4.6
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
144
4 Stars
35
3 Stars
4
2 Stars
2
1 Star
7
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36" Gas Cooktop - Black
Customer Rating
5
High end feel
on December 27, 2025
Posted by: Cooktop 19966
[This review was collected as part of a promotion.] This cooktop came with our house and we love it! Plty of cooking space and the large center burner is perfect for yjst pasta pot or large skillet. My husband and I both love to cook and find this cooktop a joy to use!
Response from frigidaire.comBy Angel, Online Outreach Specialists, December 29, 2025
Hi, Cooktop 19966! Thank you for your comments. It’s satisfying to hear that your Frigidaire cooktop meets your cooking needs and provides versatility for larger pots and skillets. If you need additional guidance, please reach out via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. –Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
This cook top is the real deal!
on December 30, 2025
Posted by: GMichael
[This review was collected as part of a promotion.] I love the engineering behind this cook top, it’s heavy duty, well made and performs to perfection. We love it in our new home along with all of our Frigidaire appliances.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good so far
on February 6, 2026
Posted by: Randahl
[This review was collected as part of a promotion.] Good so far. Central burner is noisy with the high out put on full power. Grates are very heavy!
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 9, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear the appliance is working well overall. It’s normal for the center burner to produce more noticeable sound when operating at high output, as it’s designed for higher heat performance. We also appreciate your comment about the heavier grates, as feedback like this helps us continue improving our products.
If you ever need assistance or have any questions, please feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m. – 8:00 p.m. ET. We’ll be happy to help. - Reed
If you ever need assistance or have any questions, please feel free to contact us via live chat at Frigidaire.com, or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m. – 8:00 p.m. ET. We’ll be happy to help. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
36 in gas cooktop
on March 4, 2026
Posted by: 5 burner gas cooktop
[This review was collected as part of a promotion.] Overall I love my gas cooktop and it looks great and works well. My only downside is that cleaning the grates on top of the cooktop collects whatever you clean it with. If you use a paper towel it leaves paper abd if you use a cloth it leaves particles on the black grates. The grates are a rough surface so kinda hard to wipe them clean after cooking.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 5, 2026
Thank you for sharing your feedback. We’re glad to hear that you love your 36" gas cooktop and that it looks and works great in your kitchen.
We appreciate your comments regarding cleaning the grates. The textured surface can make wiping more challenging, and your feedback is valuable as we continue to consider design improvements. For easier cleaning, some customers have found that using a soft sponge or brush specifically designed for cooktop grates can help reduce residue left by towels or cloths.
Thank you for choosing Frigidaire and for taking the time to share your experience. We hope your cooktop continues to provide excellent performance for years to come. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We appreciate your comments regarding cleaning the grates. The textured surface can make wiping more challenging, and your feedback is valuable as we continue to consider design improvements. For easier cleaning, some customers have found that using a soft sponge or brush specifically designed for cooktop grates can help reduce residue left by towels or cloths.
Thank you for choosing Frigidaire and for taking the time to share your experience. We hope your cooktop continues to provide excellent performance for years to come. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 14, 2026
Posted by: Melanie D
[This review was collected as part of a promotion.] Overall a very great product.
The only thing is the propane conversion on lowest setting is too high for a simmer.
We had someone come and try and adjust it but they said it was th lowest.
The only thing is the propane conversion on lowest setting is too high for a simmer.
We had someone come and try and adjust it but they said it was th lowest.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 15, 2026
Hi, Melanie D! Thank you for your 5-star review of the 36" Gas Cooktop! We’re glad to hear you’re overall very satisfied with its performance.
We also appreciate your honest feedback regarding the propane conversion and simmer setting. We understand how important precise low-heat control is for cooking, and we’re sorry to hear it hasn’t met your expectations even after adjustment. Your comments are valuable and will be shared with our product team for review.
If you need further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
We also appreciate your honest feedback regarding the propane conversion and simmer setting. We understand how important precise low-heat control is for cooking, and we’re sorry to hear it hasn’t met your expectations even after adjustment. Your comments are valuable and will be shared with our product team for review.
If you need further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very pleased!
on April 25, 2026
Posted by: paulnlisa26
[This review was collected as part of a promotion.] We installed the 36" cooktop on our island. We had removed a 48" cooktop, so the opening had to be filled in for the new install. New laminate was put down prior to the cooktop installation, and due to the fact that the new cooktop is very compact, the install was easy. The performance is exactly what we expected. The 5 burner design is laid out well and performs great. We can a lot during the fall and the large center burner works great with our pressure canner. We paired it with a telescoping downdraft vent and they look great together. We would recommend this cooktop to anyone who is wanting a quality product.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 28, 2026
Hi paulnlisa26!
Thank you for sharing such a detailed review of your installation and experience! We’re delighted to hear that your new 36" Frigidaire cooktop was an easy fit for your updated island layout and that everything came together smoothly after your renovation work.
It’s great to know the 5-burner layout is working well for your cooking needs, especially that the center burner is performing so well with your pressure canner during canning season. We’re also glad the cooktop pairs nicely with your telescoping downdraft vent and complements your kitchen design.
Most importantly, we’re happy to hear the performance is exactly what you expected and that you would recommend the product to others. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing such a detailed review of your installation and experience! We’re delighted to hear that your new 36" Frigidaire cooktop was an easy fit for your updated island layout and that everything came together smoothly after your renovation work.
It’s great to know the 5-burner layout is working well for your cooking needs, especially that the center burner is performing so well with your pressure canner during canning season. We’re also glad the cooktop pairs nicely with your telescoping downdraft vent and complements your kitchen design.
Most importantly, we’re happy to hear the performance is exactly what you expected and that you would recommend the product to others. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks great, high maintenance
on May 13, 2026
Posted by: Amy8812
[This review was collected as part of a promotion.] I love gas cooktops - I won’t use anything else. I was excited to replace my 11-year-old GE as it was scratched and the knobs were cheap. I don’t mind using microfiber on the stainless steel so that the cooktop remains pristine - and I won’t let housecleaners touch this new cooktop to avoid scratches. However, the grates are a total pain to clean. I have yet to find anything that doesn’t leave cloth or rag residue on them outside of 00 steel wool. They’re so rough they shred virtually every material. I also noticed that the gas doesn’t turn on nearly as smooth either; it’s more like an outdoor camping grill. You can fine tune the heat well though and I love the burner sizes, especially the extra large center for pots.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 15, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re enjoying the burner sizes, heat control, and overall cooking performance of your new gas cooktop, and that it’s meeting your expectations for everyday use.
We also appreciate your comments regarding the grates and cleaning difficulty, as well as the burner ignition feel compared to your previous unit. For basic care, we recommend allowing the grates to cool fully before cleaning and using a non-abrasive sponge or soft brush with warm soapy water to help avoid residue buildup. For more stubborn areas, a manufacturer-approved cooktop cleaner can also help maintain the finish without damaging the surface. If the ignition feels inconsistent, ensuring the burners and caps are properly seated after cleaning may help improve smoothness and performance.
If you need further assistance, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8:pm ET. — Reed
We also appreciate your comments regarding the grates and cleaning difficulty, as well as the burner ignition feel compared to your previous unit. For basic care, we recommend allowing the grates to cool fully before cleaning and using a non-abrasive sponge or soft brush with warm soapy water to help avoid residue buildup. For more stubborn areas, a manufacturer-approved cooktop cleaner can also help maintain the finish without damaging the surface. If the ignition feels inconsistent, ensuring the burners and caps are properly seated after cleaning may help improve smoothness and performance.
If you need further assistance, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8:pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great and looks nice
on May 28, 2026
Posted by: C Miles
[This review was collected as part of a promotion.] Good burner sizes. Ignites quickly and easily. I like that the knobs light up when turned on. Nice touch and allows you to easily know what’s turned on to control.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear that you’re happy with the burner sizes and that the ignition is quick and easy to use.
It’s also great to know you’re enjoying the illuminated knobs and finding them helpful for clearly seeing which burners are in use. We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for your feedback. We’re glad to hear that you’re happy with the burner sizes and that the ignition is quick and easy to use.
It’s also great to know you’re enjoying the illuminated knobs and finding them helpful for clearly seeing which burners are in use. We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com