Customer reviews from frigidaire.com
Frigidaire - Gallery 36" Gas Cooktop - Black
Average customer rating
4.6
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
133
4 Stars
32
3 Stars
4
2 Stars
2
1 Star
7
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36" Gas Cooktop - Black
Customer Rating
5
on May 28, 2025
Posted by: Maria25
[This review was collected as part of a promotion.] I purchased a Frigidaire Gallery cooktop 36” and I absolutely love it !
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 30, 2025
That's awesome to hear! The Frigidaire Gallery 36" cooktops are known for their sleek design and performance. What do you love most about it—how fast it heats, the easy cleanup, or the overall look in your kitchen?
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Seems to Be A Good Unit
on July 11, 2025
Posted by: TILS
[This review was collected as part of a promotion.] Still new and barely used it yet, but so far it works fine and nice to look at. it gives the appearance of a professional cooktop. Note that the grates are higher, and as a short person, I had to adjust to try to see in the pan at that height.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 14, 2025
Thank you for sharing your experience, TILS! I’m glad to hear your new Frigidaire cooktop is working well and that you appreciate its professional look.
I understand how the higher grates can take some getting used to, especially when trying to see into your pans. Your feedback is valuable, and we’ll be sure to pass it along. If you have any questions or want tips on using your cooktop comfortably, please don’t hesitate to reach out.
Enjoy your cooking adventures! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
I understand how the higher grates can take some getting used to, especially when trying to see into your pans. Your feedback is valuable, and we’ll be sure to pass it along. If you have any questions or want tips on using your cooktop comfortably, please don’t hesitate to reach out.
Enjoy your cooking adventures! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on July 15, 2025
Posted by: Tonyk777
[This review was collected as part of a promotion.] It’s been a good cooktop so far.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 17, 2025
Thank you for your feedback, Tonyk777! We’re glad to hear your Frigidaire cooktop has been serving you well so far. If you ever have any questions or need assistance, please feel free to reach out. We appreciate you choosing Frigidaire!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good value
on August 18, 2025
Posted by: Henz15
[This review was collected as part of a promotion.] We’ve been using it for a few days now. No issues. Powerful. Had some issues with the third party installation company but otherwise happy with the product.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Frige
on August 19, 2025
Posted by: gcarn
[This review was collected as part of a promotion.] Much better than a kitchenaide we bought 9 years ago and had trouble with starting in year 5. It is easy to organize and easy to acess everything. I hope this unit stays in good shape for a long while.
Response from frigidaire.comBy Christian, Online Outreach Specialist, August 19, 2025
Thank you for sharing your experience! We’re happy to hear that this unit is living up to your expectations and proving easier to use and organize compared to your previous appliance. We hope it continues to serve you well for many years to come! If you ever have any questions or need support down the road, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
on August 19, 2025
Posted by: Ducky7
[This review was collected as part of a promotion.] Heats quickly, spacious top for multiple pans
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 21, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the quick heating and spacious design of your gas cooktop. If you ever need assistance or have questions, you can reach us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Heavy Duty Grates
on August 26, 2025
Posted by: RGHa
[This review was collected as part of a promotion.] This is a quality gas cooktop, added as a new appliance with a remodel. The burners are well powered and placed conveniently. The grates are very heavy duty. The only downside, if it actually is, is that the center grate must be removed before the side grates, which makes cleaning a bit more difficult. I have no complaints, however.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 28, 2025
Hi there, RGHa, and thank you for your detailed review!
We’re thrilled to hear that you’re enjoying your new Frigidaire gas cooktop and that it’s been a great addition to your remodel. It’s great to know the burner performance and heavy-duty grates are meeting your expectations—that’s exactly the kind of quality we strive for.
We appreciate your note about the grate configuration. While it’s designed for stability and even support, we understand how it can make cleaning a bit more involved. Your feedback is valuable and will certainly be shared with our design team.
Thanks again for choosing Frigidaire, and if you ever need support, we’re always here to help! Feel free to reach out via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thanks again for choosing Frigidaire, and have a great rest of your day! - Maico
We’re thrilled to hear that you’re enjoying your new Frigidaire gas cooktop and that it’s been a great addition to your remodel. It’s great to know the burner performance and heavy-duty grates are meeting your expectations—that’s exactly the kind of quality we strive for.
We appreciate your note about the grate configuration. While it’s designed for stability and even support, we understand how it can make cleaning a bit more involved. Your feedback is valuable and will certainly be shared with our design team.
Thanks again for choosing Frigidaire, and if you ever need support, we’re always here to help! Feel free to reach out via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thanks again for choosing Frigidaire, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on September 22, 2025
Posted by: Nothappycustomer74
[This review was collected as part of a promotion.] This is the worst stove I have every owned. The grates are extremely heavy. You cannot remove the side grates unless you remove the middle one. They are very rough. When you are cleaning the stove the burners fall off easily. I had no choice as this is what the builder gave you with an upgrades kitchen
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 23, 2025
Hi, Rosa! Thank you for sharing your experience with your stove. I’m really sorry to hear about the difficulties you’ve been having with the grates and burners—it sounds frustrating, especially when you’re trying to keep everything clean and functioning well. Your feedback is important, and I’ll make sure it’s passed along to the team for consideration. If there’s anything specific we can do to help improve your experience or if you need tips on handling the grates and burners safely, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com