Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Average customer rating
4.6
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
150
4 Stars
37
3 Stars
4
2 Stars
2
1 Star
8
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Customer Rating
5
Exceptional Stove-top
on May 31, 2026
Posted by: Kmm17
[This review was collected as part of a promotion.] This stove top is aesthetically pleasing along with nice big burners. I love a gas stove over electric anyday as it cooks so much better! I have no complaints.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 3, 2026
Thank you for sharing your feedback with us! We’re delighted to hear that you’re enjoying your cooktop and that its design and performance have made such a positive impression.
It’s wonderful to know that you appreciate the attractive appearance and the large burners, as well as the cooking experience that comes with a gas cooktop. We’re especially happy to hear that it is meeting your expectations and that you have no complaints.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
It’s wonderful to know that you appreciate the attractive appearance and the large burners, as well as the cooking experience that comes with a gas cooktop. We’re especially happy to hear that it is meeting your expectations and that you have no complaints.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great and looks nice
on May 28, 2026
Posted by: C Miles
[This review was collected as part of a promotion.] Good burner sizes. Ignites quickly and easily. I like that the knobs light up when turned on. Nice touch and allows you to easily know what’s turned on to control.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 28, 2026
Dear Valued Customer,
Thank you for your feedback. We’re glad to hear that you’re happy with the burner sizes and that the ignition is quick and easy to use.
It’s also great to know you’re enjoying the illuminated knobs and finding them helpful for clearly seeing which burners are in use. We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Thank you for your feedback. We’re glad to hear that you’re happy with the burner sizes and that the ignition is quick and easy to use.
It’s also great to know you’re enjoying the illuminated knobs and finding them helpful for clearly seeing which burners are in use. We appreciate you taking the time to share your experience and thank you for choosing our product. If you have any questions or need further assistance, please feel free to contact us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to help.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks great, high maintenance
on May 13, 2026
Posted by: Amy8812
[This review was collected as part of a promotion.] I love gas cooktops - I won’t use anything else. I was excited to replace my 11-year-old GE as it was scratched and the knobs were cheap. I don’t mind using microfiber on the stainless steel so that the cooktop remains pristine - and I won’t let housecleaners touch this new cooktop to avoid scratches. However, the grates are a total pain to clean. I have yet to find anything that doesn’t leave cloth or rag residue on them outside of 00 steel wool. They’re so rough they shred virtually every material. I also noticed that the gas doesn’t turn on nearly as smooth either; it’s more like an outdoor camping grill. You can fine tune the heat well though and I love the burner sizes, especially the extra large center for pots.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 15, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re enjoying the burner sizes, heat control, and overall cooking performance of your new gas cooktop, and that it’s meeting your expectations for everyday use.
We also appreciate your comments regarding the grates and cleaning difficulty, as well as the burner ignition feel compared to your previous unit. For basic care, we recommend allowing the grates to cool fully before cleaning and using a non-abrasive sponge or soft brush with warm soapy water to help avoid residue buildup. For more stubborn areas, a manufacturer-approved cooktop cleaner can also help maintain the finish without damaging the surface. If the ignition feels inconsistent, ensuring the burners and caps are properly seated after cleaning may help improve smoothness and performance.
If you need further assistance, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8:pm ET. — Reed
We also appreciate your comments regarding the grates and cleaning difficulty, as well as the burner ignition feel compared to your previous unit. For basic care, we recommend allowing the grates to cool fully before cleaning and using a non-abrasive sponge or soft brush with warm soapy water to help avoid residue buildup. For more stubborn areas, a manufacturer-approved cooktop cleaner can also help maintain the finish without damaging the surface. If the ignition feels inconsistent, ensuring the burners and caps are properly seated after cleaning may help improve smoothness and performance.
If you need further assistance, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday – Friday, 8:30am – 8:pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect for our family
on April 28, 2026
Posted by: Perfect cooling machine
[This review was collected as part of a promotion.] Love to extra storage space on the door
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 30, 2026
Hi there. Thank you for your feedback! We’re glad you’re enjoying the extra door storage space—it’s designed to add convenience and help keep things organized. We appreciate you choosing Frigidaire.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice features
on April 26, 2026
Posted by: JT Hobbs
[This review was collected as part of a promotion.] Flame is direct without flaring. Knobs light up indicating gas is flowing to the burner.
Grates are VERY heavy so for a shorter person, lifting them off to clean is not simple.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 28, 2026
Thank you for sharing your feedback on the 36 in. Gas Cooktop.
We’re glad to hear that you’re satisfied with the burner performance and that the flame control is working as expected. It’s also helpful to know that the illuminated knobs provide a clear visual indicator when gas is flowing to the burners, adding to overall usability and safety.
We appreciate your comments regarding the cast-iron grates. While their heavier construction is designed to provide durability and stability during cooking, we understand that they can be more difficult to lift and clean, particularly for some users. Feedback like this is valuable and will be shared with the appropriate product teams for consideration.
Thank you again for taking the time to share your experience. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that you’re satisfied with the burner performance and that the flame control is working as expected. It’s also helpful to know that the illuminated knobs provide a clear visual indicator when gas is flowing to the burners, adding to overall usability and safety.
We appreciate your comments regarding the cast-iron grates. While their heavier construction is designed to provide durability and stability during cooking, we understand that they can be more difficult to lift and clean, particularly for some users. Feedback like this is valuable and will be shared with the appropriate product teams for consideration.
Thank you again for taking the time to share your experience. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very pleased!
on April 25, 2026
Posted by: paulnlisa26
[This review was collected as part of a promotion.] We installed the 36" cooktop on our island. We had removed a 48" cooktop, so the opening had to be filled in for the new install. New laminate was put down prior to the cooktop installation, and due to the fact that the new cooktop is very compact, the install was easy. The performance is exactly what we expected. The 5 burner design is laid out well and performs great. We can a lot during the fall and the large center burner works great with our pressure canner. We paired it with a telescoping downdraft vent and they look great together. We would recommend this cooktop to anyone who is wanting a quality product.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 28, 2026
Hi paulnlisa26!
Thank you for sharing such a detailed review of your installation and experience! We’re delighted to hear that your new 36" Frigidaire cooktop was an easy fit for your updated island layout and that everything came together smoothly after your renovation work.
It’s great to know the 5-burner layout is working well for your cooking needs, especially that the center burner is performing so well with your pressure canner during canning season. We’re also glad the cooktop pairs nicely with your telescoping downdraft vent and complements your kitchen design.
Most importantly, we’re happy to hear the performance is exactly what you expected and that you would recommend the product to others. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing such a detailed review of your installation and experience! We’re delighted to hear that your new 36" Frigidaire cooktop was an easy fit for your updated island layout and that everything came together smoothly after your renovation work.
It’s great to know the 5-burner layout is working well for your cooking needs, especially that the center burner is performing so well with your pressure canner during canning season. We’re also glad the cooktop pairs nicely with your telescoping downdraft vent and complements your kitchen design.
Most importantly, we’re happy to hear the performance is exactly what you expected and that you would recommend the product to others. We truly appreciate you choosing Frigidaire and taking the time to share your experience!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 14, 2026
Posted by: Melanie D
[This review was collected as part of a promotion.] Overall a very great product.
The only thing is the propane conversion on lowest setting is too high for a simmer.
We had someone come and try and adjust it but they said it was th lowest.
The only thing is the propane conversion on lowest setting is too high for a simmer.
We had someone come and try and adjust it but they said it was th lowest.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 15, 2026
Hi, Melanie D! Thank you for your 5-star review of the 36" Gas Cooktop! We’re glad to hear you’re overall very satisfied with its performance.
We also appreciate your honest feedback regarding the propane conversion and simmer setting. We understand how important precise low-heat control is for cooking, and we’re sorry to hear it hasn’t met your expectations even after adjustment. Your comments are valuable and will be shared with our product team for review.
If you need further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
We also appreciate your honest feedback regarding the propane conversion and simmer setting. We understand how important precise low-heat control is for cooking, and we’re sorry to hear it hasn’t met your expectations even after adjustment. Your comments are valuable and will be shared with our product team for review.
If you need further assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
36" Gas Cooktop
on April 2, 2026
Posted by: SJF2026
[This review was collected as part of a promotion.] I love this cooktop. The grates seem professional grade like you would find in cooktops that are much higher priced. My favorite feature is the lights on the easy to clean control knobs letting you know the cooktop is on. It is easy to clean and has plenty of space for multiple pots and pans at the same time
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 6, 2026
Thank you for sharing your feedback! We’re delighted to hear that you love your new cooktop and that the professional-grade grates, illuminated control knobs, and spacious surface are making cooking easier and more enjoyable. It’s wonderful to know that cleaning is also simple and convenient.
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire! – Maria
If you have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com