Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Danno717
from Seaside Heights, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this wash tower 2 months ago and glad we did. The unit out performs all other wash tower competitors. The unit fits perfectly in a standard closet application. The unit is easily maintained and a quick wipe down of the washer door after a wash keeps the unit fresh.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Pamcakes51
from Chino Hills, CA
Verified Purchase:Yes
We purchased this w/d laundry center in January, 2021. We have had absolutely no problems with it. It is still super quiet and does a great job washing and drying clothes. Easy to use controls. No wonder Consumer Reports rates LG high in quality and reliability.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: FernandoG526
from Elgin illinois
Verified Purchase:Yes
I bought this 4 months ago and I already had service on it for leaking,
Nice looking machine
Nice looking machine
Pros: Quality, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: redtb
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding quality washer/drier tower. Simple to use, quiet, efficient. Easy to understand controls on the unit. And if you want extended functions, the app is great. You get cycle and maintenance notifications with the app as well. My wife is so, so happy with this unit!!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Posted by: MStaz
from Lakeside, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This single stacked laundry unit is awesome! It fit is a small laundry room perfectly and looks great. It performs very well and is very quiet which is a huge plus as the unit is right next to our kitchen . Controls are very straight forward and we love the fact the drier knows what we washed and automatically selects the proper setting, super convenient.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: A Frank
Verified Purchase:Yes
Took 3 repair visits for dryer to work. Repair person blamed installer. Internal Igniter turned out to be problem(LG part)
Quality
2
Features
3
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We're sorry to hear that your experience with our customer technician team was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate you bringing this to our attention, and rest assured we take this seriously and will do everything we can to prevent similar issues from occurring in the future. We apologize for the inconvenience this has caused you. ~Rita
Written by a customer while visiting lg.com
Posted by: SusieSarasota
from Lakewood Ranch, Florida
Verified Purchase:Yes
We bought the washtower a month ago and are so pleased with how quiet it is. Our laundry closet is in the middle of our one-story home and we never even know either the washer or dryer are running, even on the wash spin cycle! Being 5'3", I also very much appreciate that the controls for both washer and dryer are in the middle between the two units. Our previous stacked pair had the dryer's controls at the top, where I could neither reach nor see them!
I found the icons and controls required a little bit of a learning curve, but I've got it down now. I do think some of the set cycles are too limited. For instance, if you choose the Bedding wash cycle, you cannot select the highest spin. And if you set a damp dry cycle so you can remove SOME of the items while damp, if you then set the temp to a drier cycle for the remaining items, the dryer seems to be confused and doesn't get the remaining items fully dry. I'm sure I'll find a combination that works for this situation, but it's a bit frustrating for now.
Overall, though, the units clean and dry beautifully. My husband's shirts all come out without any ironing needed, even when mixed with items of different weights. I would recommend this unit.
Pros: Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: ARao
from North Brunswick, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both washer & dryer are working well. Hope this product will reinforce the trust I have in LG products.
Pros: battery, camera
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com