Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
3.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
9
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Kudos
from Naperville, Illinois
Verified Purchase:Yes
Beautiful laundry tower has given my laundry room a colorful twist. Takes the same amount of floor space as a single machine and the controls are in the center, so very easy to access. Happy with their full capacity and excellent laundry results. Would definitely recommend.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: C and R
from Nevada City, California
Verified Purchase:Yes
We are loving our new LG washer/dryer tower and it looks so nice and clean in our space! Appreciate the centered control panel that sits between the washer and dryer
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
EXTREMELY LOUD AND SQUEAKY
on June 1, 2024
Posted by: annoy3d
from Baltimore, MD
[This review was collected as part of a promotion.] Completely lousy. Super noisy. I replaced a 17 year old unit with this mistake, way louder. It is so squeaky, i can hear it running from every room in my house, from day one.
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, June 3, 2024
Hey there! We appreciate you bringing this to our attention and want to ensure that you can get this noise taken care of! Look at this link for a video explaining the possible reasons why you might be hearing this noise: https://shorturl.at/cwzlb. If you need further assistance or have any questions, please don't hesitate to contact us on social media @LGUSSupport with your contact details. We'll always be there to assist you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful Looking SUBPAR Washing Machine
on July 23, 2024
Posted by: Nycolefitz
from San Diego, CA
[This review was collected as part of a promotion.] I've had the LG WashTower for about a month now and love the look and compact size of the machine. Unfortunately, I am VERY VERY disappointed in its washing capabilities. It simply does not get my clothes clean. I've run a few test washes where I will lightly soil a light towel or old shirt (and I mean lightly soil with a spot of juice) and even after pretreating, washing on HEAVY SOIL setting, with 2 Extra Rinses the spot is still very much there. The clothes don't even smell clean.
I assumed maybe there was a problem with the installation so had an LG tech come out and run some tests. The tech confirmed the machine is working as it should be.
If you want an aesthetically pleasing washer dryer combo appliance, this fits the bill. If you want a decent washing machine that actually washes your clothes. I'd go in a different direction.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, July 31, 2024
Hi, Nycole. Thank you for sharing your experience with the LG WashTower (WKGX201HGA) model. We're glad you like the unit's look and compact size. However, we understand your concern about its washing performance. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. For help, you may adjust the load size, try a different wash cycle, clean the detergent dispenser, and perform a tub clean cycle. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Posted by: SkullyD
from Berkeley, CA
Verified Purchase:Yes
It's been a long time coming, but we finally got this new washer/dryer unit and it is a huge improvement over our old unit - quieter, bigger drum, cheerful music at the end of the cycle.
The only drawback is the dryer sometimes leaves things a bit damp, but we're still figuring out the setting.
The only drawback is the dryer sometimes leaves things a bit damp, but we're still figuring out the setting.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Yamahogman62
from Hoffman Estates, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our first LG appliance that we have and we work it like a dog. The washing options and drying options are very plentiful. I catch the wife operating the appliance from her phone and laughing because I’m old fashioned and like to use the control panel. The machine has not had one hiccup at all and fit our application perfectly, and moving the washer to the second floor out side the master bedroom it is a very quite and solid machine, It’s our new Mercedes parked up stairs.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Dumont, NJ
Verified Purchase:Yes
Their quality is simply amazing as well as their customer support.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
This machine is no good not buy
on March 3, 2023
Posted by: Yurley
from Teaneck
This walsh towel is really no good to many problems
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 6, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com