Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
1
Terrible controls
on July 6, 2026
Posted by: trev78
I have never had buyer's remorse as much as getting this appliance. I will start with the good points. I washes and dry's just fine. It's also quiet because of the direct drive. What puts me off is the utter lack of thinking through how this machine should control. This dumbest complaint I have is how long you have to hold a button down just to have the light come on. I know how that sounds, but I think it's also a quick example that shows the lack of thinking things through. A bigger issue is that I want to customize my cycles. In other words, the "Normal" setting is not to my liking on either wash or dry setting. There's a setting within the phone app, that allows you to have the machine "learn" what your favorite setting are, so it has the ability to change it's settings, but why not just allow me option to "save" the features I want to default. You took easy programming and made it more complicated for some reason. The annoying part about this smart learning, is that if you do a couple loads that aren't your normal preferred settings, then it changes your settings once again. Also the fact that you cannot adjust the heat setting on Normal for drying is absolutely insane, and once again, for a timed dry, I have to change the settings every single time because there is no way for the machine to save timed dry's at all. Yes, you can download one wash and one dry cycle to a "download" button, but this only allows you to pick from a list of programs they have made. Once again, why not allow a "customize" cycle that allows me to pick the setting I want to choose and save it. I think this washer is for people who don't know how to best wash and dry their own clothes so they like the idea of a setting called "sweat stains" or "whites" to just know how it's best to clean their clothes because they aren't sure what temp you should wash at or how long you should dry for. This machine would be a 10 if the controls work well, but in my opinion, being able to wash and dry is the baseline minimum and the interaction with the machine is 9/10 what makes it enjoyable to use as long is it works and doesn't brake down. This machine is painfully unenjoyable to interact with. I'm repeating myself, but making a system that allows for the default settings to change, but doesn't allow you to manually make and save those settings yourself is beyond baffling. Also, this can only be done to the normal cycle. the other 4 cycles cannot learn new defaults, and in my opinion, are baffling choices to have a defaults. There is no "Whites" default cycle, that should be a gimme. I thought having a cycle that you can permanently download would be cool, but when the default cycles already on the machine are not one's you want to use, only having one downloadable cycle becomes not enough.
Quality
4
Features
1
Value
2
Response from lg.comBy LG, July 7, 2026
Hello, Trev. We appreciate you sharing your time sharing your review for your LG WKGX201HGA WashTower. It is wonderful to know that your unit washes and dries effectively while operating quietly, and we want to ensure your day-to-day interactions with the control panel match that high level of baseline performance. To help simplify your cycle selections and routine, we recommend utilizing the ThinQ app to manage the Smart Learner feature, which can be toggled to better fit your habits over time. When adjusting cycle options like temperature or dry times on the panel, selecting a specialized preset cycle from the dial can often open up wider ranges of manual adjustments than the default Normal cycle. For custom configurations, you can easily save a specific combination of spin speeds, temperatures, and options to the Downloaded cycle slot for one-touch access, replacing it at any time through the app. You can find a detailed breakdown of how to navigate, modify, and optimize your cycles and options by checking out our official guide here: https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134?srsltid=AfmBOopCe0wYnj7sOoKM30ath9zZ6_Fn2zix_wURQtPi-DF4XSmN9RUW
We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Perfect!
on June 12, 2026
Posted by: Tattoonana
from Wa
Researched for the best stacking washer and dryer, and this L G was highly recommended. We absolutely love it. Works great, no vibration and is fast. Very pleased with our purchase. The green color is really nice.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, June 18, 2026
Hi! It is wonderful to hear that your research led you to our highly recommended setup and that you are absolutely loving your new laundry pair. We are thrilled that the smooth, whisper-quiet performance and lightning-fast cycles are making your routine a total breeze, all while looking absolutely beautiful in that gorgeous green finish. If you ever need any assistance down the road, please feel free to reach out to @LGUSSupport.
^James
^James
Written by a customer while visiting lg.com
Customer Rating
5
Love it!!!
on June 8, 2026
Posted by: Panseys mom
This wash tower is fantastic!!! It is fast, effective, quiet and ever since my builder corrected his duct error, the dryer is better than my old full-size at getting items compketly dry!!! The tower washes my throw rugs & comforters effectively with no vibration & the only noise - the "ta da da da da dah" to announce it is finished! Absolutely love it!
Response from lg.comBy ^Rich, LG Digital Care Team, June 11, 2026
Hey there! Love the enthusiasm — sounds like that WashTower is doing exactly what you hoped for and then some. Fast, quiet and getting everything fully dry is always a win. If you ever need anything in the future, @LGUSSupport is here to help. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
3
Not the quality I expected
on February 6, 2026
Posted by: mejiaw
from San Diego CA
The wash tower is noisier than I expected it to be.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy LG, February 9, 2026
Hello! Thank you for sharing your experience with your LG WashTower. Your feedback about the noise level gives a clear picture of what you’re noticing during operation, and it’s helpful to understand how the LG unit is performing in your home compared to what you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with your noise‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on your WashTower Troubleshooting Noises During the Cycle: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062 ^James
Written by a customer while visiting lg.com
Customer Rating
2
on January 2, 2025
Posted by: Manalapan
The products require extra maintenance. The top ice maker requires chopping the ice at least 3 times a week, the water filter assembly required replacement, the washing machine requires the most maintenance, with draining the system often, otherwise the drainage water starts to smell!
Never had these issues with similar products from other manufacturers
Purchased a service contract with direct LG, another problem to get LG service rep
Never had these issues with similar products from other manufacturers
Purchased a service contract with direct LG, another problem to get LG service rep
Response from lg.comBy Josh, LG Digital Care Team, January 21, 2025
Hey there! We appreciate you sharing your experiences with your LG appliances with us. Our goal is always to ensure that you have the best experience with your appliances whenever you use them, and we'd be happy to help make that happen. For your ice maker, ice clumps up whenever the maker is not regularly used and if there is frost build-up around the ice maker. If the ice begins to clump with continual use, we recommend checking for any frost buildup around the unit. As for draining the washtower, we recommend checking the back of the unit to ensure that the hose is not kinked and that there are no obstructions in the hose. If you need additional assistance, please send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great space saving washer and dryer!
on January 2, 2025
Posted by: Beckys happy
[This review was collected as part of a promotion.] The unit fit perfectly in the space we have. It runs quietly and looks great.
Response from lg.comBy Josh, LG Digital Care Team, February 25, 2025
Hey there Becky! Nothing beats having an LG washtower that fits perfectly in your home and allows you to have a quiet and enjoyable laundry experience. If you ever need help with your washtower in the future, we're just a private message on social media at @LGUSSupport. We're here, and we're ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Not cleaning
on December 30, 2024
Posted by: C171
from Des Moines Iowa
[This review was collected as part of a promotion.] Adds about one quart of water the whole wash cycle I use very little soap. One tablespoon ..and the soap never comes out. I add 3 extra rinses and it still has soap in it. No matter the size of the load
Pros: Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy LG, January 21, 2025
Hi there! Thank you for sharing your experience with us. We understand how frustrating it must be to deal with soap residue in your WKGX201HBA washer, especially when you've already adjusted the amount of detergent and added extra rinses. This is certainly not the performance you should expect from your washer.
Please send us a private message via @LGUSSupport, and our team will assist you in troubleshooting the issue to find a solution. Your feedback is important to us, and we want to help ensure your washer performs as it should.—Junel
Please send us a private message via @LGUSSupport, and our team will assist you in troubleshooting the issue to find a solution. Your feedback is important to us, and we want to help ensure your washer performs as it should.—Junel
Written by a customer while visiting lg.com
Customer Rating
5
Great Washtower
on December 27, 2024
Posted by: Ellie Haap
I am very happy with the operation aspect of this product. In addition it enhances my laundry room. Washer/dryer operations are quick and efficient. In addition since it is a wash tower the placement of operation buttons is perfect. I am not vertically challenged with their placement.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy LG Digital Care Team, September 30, 2025
Hey there! So glad to hear you’re loving your new LG wash tower! It’s awesome that the buttons are perfectly placed for easy access, no tiptoeing needed! 😄 Plus, quick and efficient laundry days are a total win! We're here in case of anything just send us a quick DM @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com