Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Bbam
from Chicago IL
Verified Purchase:Yes
The LG washtower replaced an 18 year old unit. Night and day! I anticipate saving electricity and gas with a smart appliance such as this one.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Rolla0369
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy to see washtower handle beddings with minimal shake/vibration. Convenient app notifications so we remember laundry is done.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SusieSarasota
from Lakewood Ranch, Florida
Verified Purchase:Yes
We bought the washtower a month ago and are so pleased with how quiet it is. Our laundry closet is in the middle of our one-story home and we never even know either the washer or dryer are running, even on the wash spin cycle! Being 5'3", I also very much appreciate that the controls for both washer and dryer are in the middle between the two units. Our previous stacked pair had the dryer's controls at the top, where I could neither reach nor see them!
I found the icons and controls required a little bit of a learning curve, but I've got it down now. I do think some of the set cycles are too limited. For instance, if you choose the Bedding wash cycle, you cannot select the highest spin. And if you set a damp dry cycle so you can remove SOME of the items while damp, if you then set the temp to a drier cycle for the remaining items, the dryer seems to be confused and doesn't get the remaining items fully dry. I'm sure I'll find a combination that works for this situation, but it's a bit frustrating for now.
Overall, though, the units clean and dry beautifully. My husband's shirts all come out without any ironing needed, even when mixed with items of different weights. I would recommend this unit.
Pros: Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: susanzw
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased this LG Washers and Dryer combo and it works great. I truly love this unit and highly recommend it.
Written by a customer while visiting lg.com
Posted by: Has1023
from Oak Park, IL
Verified Purchase:Yes
Very pleased with the Washtower. Cleans very well. Clothes come out of dryer dry and soft. Very quiet. Directions on choosing right temp setting a little challenging at first but no mishaps yet. There are online videos which can be helpful. Very happy with our LG air conditioners and glad this purchase was also a good one. The unit is beautiful too!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: r schles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this machine a couple of month ago. so far I love it. I am short and it is way lower then most stackable machines making it easy for me to use. One downside there are features that can only be used with the app which is annoying
Pros: Style/Design
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Works fantastic with awesome features!
on June 20, 2024
Posted by: SC03
from Orange County, CA
I’ve bad this for about 2wks now and I’m loving this washtower. We have this weird & terrible design where the washer dryer has to be stacked in a closet. My previous frontload LG set fit- comfortably. After multiple measurements and extensive research, I have found that all the new machines are bigger than the ones I had. There was no way I was going to risk getting a new set in hopes that it would magically fit. Nope. This washer tower was an a great alternative. Even better. The machines fits nicely with room on top to spare AND the capacity is bigger.
I love the wifi function and notifications for when the loads are done. When you live in a TRI level home with the washroom on the first floor, it’s nice not to have to go up and down stairs to check how much time is left. I can just pull up my app and check the time on. I also like that I can start a load via the app in case I need it to be “delayed” but I just recently discovered that delayed start is a feature in the app! So awesome. Not that I’ll use it much but it’s nice to know that it’s there.
A feature that I found kind of cool was that the dryer automatically selects the setting you used in the wash. If I was using the bedding settings in the washer, the dryer selects that when it turns on. Kind of neat.
And my absolute favorite of all. The color. That red is FIRE.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Touch control panel not as intuitive as knobs
on December 16, 2024
Posted by: iJimJ
from Lamoni, Iowa
This replaced a washer/dryer with intuitive control knobs, so it took some time and experimentation to do what I wanted. The touch sensitive controls are not as intuitive. For example, I found myself pressing the top and bottom ends of the high/low range settings before I eventually realized it was a simple switch that cycled through all of the settings. It also took me awhile to understand that by clicking on the Timed Dry control when it was not lit, caused it to light up and the Temp Dry setting stopped being lit up. It would probably be better if all of the feature settings were at least dimly lit, half way lit when not chosen, and brightly lit when chosen. Those that are not lit cannot be read at all on the black control panel. One thing I was able to do on the old knob controls was to be able to change certain things after starting the wash or dry. For instance, when I start the wash and realize that the temp is not where I wanted to set it, or I wanted to add more time to the time setting, or change the dryness level. I do like the quiet operation.
Pros: Quality, Style/Design, Performance
Quality
5
Features
4
Value
3
Response from lg.comBy LG, February 4, 2026
Hi. Thank you for sharing such a detailed look at your experience with your LG dryer. We’re glad to hear the quiet operation is a standout for you, and we truly appreciate the thoughtful insight into how the touch‑sensitive controls compare to your previous knob‑style setup. Feedback like yours is incredibly valuable, especially your suggestions about lighting and ease of adjusting settings mid‑cycle, as it helps us continue refining the user experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com