Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: AZeee
from Chicago, IL
Verified Purchase:Yes
So far, so good. Bought for a condo, barely had enough clearance in the buildout. Quiet complicated to get started, but washes well and dries quickly.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Shaking alot
on January 23, 2024
Posted by: Zapman111
[This review was collected as part of a promotion.] Hello, I purchased this product about a year ago and so far its been ok. My main concerns are the dryer doesn't seem to dry completely after any buildup occurs that would block air flow and lessen the ventilation cubic feet specs. I'm working on a solution for this by changing the fixtures that is mounted to a roof that the hot air escapes from.
My primary concern is that I have this unit mounted on a FOX steel dolly to keep it on wheels so I can move it around if i need to easily with just myself. Unfortunately it's challenging to get the unit to not shake and tremble when it starts its spin cycle. Have you ever considered elevating the unit with some cargo straps that would support it from the bottom, but be mounted above the unit, basically suspending it in mid air? I believe by doing this it will eliminate the rocking and shaking. It's that or building a mini platform like they built skyscrapers on to resist earthquakes.
My primary concern is that I have this unit mounted on a FOX steel dolly to keep it on wheels so I can move it around if i need to easily with just myself. Unfortunately it's challenging to get the unit to not shake and tremble when it starts its spin cycle. Have you ever considered elevating the unit with some cargo straps that would support it from the bottom, but be mounted above the unit, basically suspending it in mid air? I believe by doing this it will eliminate the rocking and shaking. It's that or building a mini platform like they built skyscrapers on to resist earthquakes.
Pros: Features/Settings
Quality
3
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 30, 2024
Hey there, we are sorry to hear that you were disappointed with your LG Washtower. We understand how important it is for our customers to have their expectations met, and we apologize for any inconvenience caused. In order to ensure the best performance and longevity of our units, particularly the Washtower, we highly recommend placing it on a stable and level surface. This is because an unstable or uneven surface may potentially lead to damage or malfunctions, which could void the warranty. We want to provide you with the best possible experience and ensure that your investment in our product is protected. Therefore, we strongly advise following this guideline to maintain warranty coverage and enjoy the full benefits of your LG Washtower. ~TammyJo
Written by a customer while visiting lg.com
Posted by: Les and Deb
from Marquette Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were a little worried about the touch controls and if we would have trouble figuring it out. We are older but LG made it very easy to understand. After the first wash and dry we were experts on using and understanding the controls. We also like how fast a normal wash takes compared to our old (Bosch). After 2 weeks we really like the LG Washtower. Thanks for a great product.
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jack M
from Mass
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great washer/dryer combo. My biggest concern was that it would shake all lover but it barely moves even when the washer is in a spin cycle.Very quiet when running.
This unit looks so nice I wanted to put in the living room but my wife said no, the laundry room is better we all know who won!
This unit looks so nice I wanted to put in the living room but my wife said no, the laundry room is better we all know who won!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Motox
Verified Purchase:Yes
I originally saw this in the store and then purchased on line. I do not recommend buying on line. I had an issue with the door to dryer opening wrong way which is available, but now they say they (Home Depot) can't do it. Now I have to call LG. Big hassle
Response from lg.comBy Tony211, LG Social, May 31, 2024
Hi there! We want to ensure that your dryer's door can open fully and is repaired properly. We'd be happy to look into it and hopefully get it back up and running quickly! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Traded in my new washer pair for this lg unit
on December 26, 2023
Posted by: Jrr68
from Auburn california
Verified Purchase:Yes
[This review was collected as part of a promotion.] I traded in my other n ew machine that was not drying the clothes properly for this model. What a difference, love this new washer and dryer pair.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Garydien
from Wheeling, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought the LG wash tower about a month ago and have been very pleased with its performance so far. This is an amazing piece of machinery designed with high technology and performance. Each time we use the washer and dryer the clothes come out perfect and completely dry. I would highly recommend this product to anyone who is looking for the replacement of their current washer and dryer. It even makes music when it is done.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Clean69
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Machine we ordered is awesome. It's quiet and efficient. Our clothes have never looked better. The only thing it does not due for you is "fold" the dry clothes. All features preform as described.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com