Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: perfectbound
from NY
Verified Purchase:Yes
We've had this for almost 1 1/2 yrs. now and love almost everything about it:
Pros = LG app notifies when the wash or dry cycle is complete as well as giving a reminder when to run the tub cleaning cycle and washing the lint filter (never knew we had to do that). My wife is petite, so for her having the control panels consolidated in the middle as opposed to split between the top and middle closed the deal for us. Our old one was over 10 yrs old before it started having control panel issues (not an LG brand) so we were blown away at how little water the LG uses for the same load. It cleans well with so little it was shocking! The one con we've noticed is that even with the setting set to Max Dry the clothes do not always come out completely dry. We often wind up having to run a gentle shorter manual cycle to dry it completely (ours runs on gas). In spite of this, we would get it again. Overall, we are happy enough with it that we have slowly started to replace our other appliances with something from the LG brand family.
Pros = LG app notifies when the wash or dry cycle is complete as well as giving a reminder when to run the tub cleaning cycle and washing the lint filter (never knew we had to do that). My wife is petite, so for her having the control panels consolidated in the middle as opposed to split between the top and middle closed the deal for us. Our old one was over 10 yrs old before it started having control panel issues (not an LG brand) so we were blown away at how little water the LG uses for the same load. It cleans well with so little it was shocking! The one con we've noticed is that even with the setting set to Max Dry the clothes do not always come out completely dry. We often wind up having to run a gentle shorter manual cycle to dry it completely (ours runs on gas). In spite of this, we would get it again. Overall, we are happy enough with it that we have slowly started to replace our other appliances with something from the LG brand family.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bbam
from Chicago IL
Verified Purchase:Yes
The LG washtower replaced an 18 year old unit. Night and day! I anticipate saving electricity and gas with a smart appliance such as this one.
Quality
5
Features
5
Value
4
Response from lg.comBy LG, March 18, 2026
Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKGX201HBA) model. It’s great hearing that the Washtower has been a night‑and‑day improvement over your previous 18‑year‑old setup. The smart features, improved energy efficiency, and streamlined design really do make a noticeable impact, and it’s exciting that you’re already anticipating savings on electricity and gas. This model is built to deliver exactly that kind of long‑term value and convenience. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: Rolla0369
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy to see washtower handle beddings with minimal shake/vibration. Convenient app notifications so we remember laundry is done.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: SusieSarasota
from Lakewood Ranch, Florida
Verified Purchase:Yes
We bought the washtower a month ago and are so pleased with how quiet it is. Our laundry closet is in the middle of our one-story home and we never even know either the washer or dryer are running, even on the wash spin cycle! Being 5'3", I also very much appreciate that the controls for both washer and dryer are in the middle between the two units. Our previous stacked pair had the dryer's controls at the top, where I could neither reach nor see them!
I found the icons and controls required a little bit of a learning curve, but I've got it down now. I do think some of the set cycles are too limited. For instance, if you choose the Bedding wash cycle, you cannot select the highest spin. And if you set a damp dry cycle so you can remove SOME of the items while damp, if you then set the temp to a drier cycle for the remaining items, the dryer seems to be confused and doesn't get the remaining items fully dry. I'm sure I'll find a combination that works for this situation, but it's a bit frustrating for now.
Overall, though, the units clean and dry beautifully. My husband's shirts all come out without any ironing needed, even when mixed with items of different weights. I would recommend this unit.
Pros: Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: susanzw
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased this LG Washers and Dryer combo and it works great. I truly love this unit and highly recommend it.
Written by a customer while visiting lg.com
Posted by: Has1023
from Oak Park, IL
Verified Purchase:Yes
Very pleased with the Washtower. Cleans very well. Clothes come out of dryer dry and soft. Very quiet. Directions on choosing right temp setting a little challenging at first but no mishaps yet. There are online videos which can be helpful. Very happy with our LG air conditioners and glad this purchase was also a good one. The unit is beautiful too!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: r schles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this machine a couple of month ago. so far I love it. I am short and it is way lower then most stackable machines making it easy for me to use. One downside there are features that can only be used with the app which is annoying
Pros: Style/Design
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Works fantastic with awesome features!
on June 20, 2024
Posted by: SC03
from Orange County, CA
I’ve bad this for about 2wks now and I’m loving this washtower. We have this weird & terrible design where the washer dryer has to be stacked in a closet. My previous frontload LG set fit- comfortably. After multiple measurements and extensive research, I have found that all the new machines are bigger than the ones I had. There was no way I was going to risk getting a new set in hopes that it would magically fit. Nope. This washer tower was an a great alternative. Even better. The machines fits nicely with room on top to spare AND the capacity is bigger.
I love the wifi function and notifications for when the loads are done. When you live in a TRI level home with the washroom on the first floor, it’s nice not to have to go up and down stairs to check how much time is left. I can just pull up my app and check the time on. I also like that I can start a load via the app in case I need it to be “delayed” but I just recently discovered that delayed start is a feature in the app! So awesome. Not that I’ll use it much but it’s nice to know that it’s there.
A feature that I found kind of cool was that the dryer automatically selects the setting you used in the wash. If I was using the bedding settings in the washer, the dryer selects that when it turns on. Kind of neat.
And my absolute favorite of all. The color. That red is FIRE.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com