Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.6
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
399
4 Stars
69
3 Stars
19
2 Stars
10
1 Star
23
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
5
on August 26, 2024
Posted by: Kristi Leona
from St.Paul Mn.
I like this washer set way better than the old one that I had for 10 years. I like that LG last long.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love it
on September 22, 2024
Posted by: Happy Washers
We love the functionality of this unit! No
More running up and down the stairs to see if the laundry is done!
More running up and down the stairs to see if the laundry is done!
Written by a customer while visiting lg.com
Customer Rating
5
Highly Recommend
on September 23, 2024
Posted by: Paul Sue
We have had our new LG combo unit for a few weeks.
Response from lg.comBy LG, March 12, 2026
Hi, Paul! We’re excited to hear you’ve been enjoying your LG Washer Dryer Combo these past few weeks! This LG unit is designed to bring convenience and efficiency together, and it’s great knowing it’s settling in well and supporting your daily routine. We appreciate you taking a moment to share your experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Space Saver
on September 24, 2024
Posted by: O Lopez
from Los Angeles, CA
Purchased this about 3 months ago, was warry of the design, but love the convenience and having a complete vertical washer/dryer as it is space saving and have more room in my laundry room.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love my Tower combo
on September 28, 2024
Posted by: Bunny73
[This review was collected as part of a promotion.] Absolutely love it wash doesn’t get so wrinkled…clothes very clean
Response from lg.comBy ^Rich, LG Digital Care Team, February 18, 2026
Hi Bunny, thanks for sharing your experience. It’s wonderful to hear that your LG WashTower model WKGX201HWA is making laundry day easier — cleaner clothes with fewer wrinkles is exactly what it’s designed to deliver. We’re glad you’re loving your setup.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on October 4, 2024
Posted by: Mbai89
from Houston
[This review was collected as part of a promotion.] I brought this because of color awesome color and LG is a trusty Brand.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 28, 2026
Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKGX201HRA) model. It’s wonderful to hear that the unit’s impressive color quality and LG’s trusted reputation were key reasons for your purchase. This model stands out with its sleek design, advanced performance, and features that help deliver vibrant, accurate colors—making it a great addition to any home. To keep your unit performing at its best, we recommend checking the Display Settings and ensuring the Picture Mode is set to the option that best matches your viewing preference. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
No delay wash feature
on November 30, 2024
Posted by: Liz LB
[This review was collected as part of a promotion.] This particular model does NOT have a delay wash feature. Some do. They all should. Otherwise, a great unit.
Response from lg.comBy LG Digital Care Team, December 3, 2024
Hey there Liz! We always want you to have a great experience with your LG wash tower so you can get the cycles you want. This link (https://tinyurl.com/2cdkws7s) helps you to download different cycles for the ThinQ app so you can find one to suit your laundry needs. If you need additional help, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
BEWARE: will break just outside warranty!
on December 1, 2024
Posted by: gm35
from San Diego
[This review was collected as part of a promotion.] GAS error code after 2 years of use. Dryer does not function anymore and needs repaired. Warranty doesn't cover and extended warranty at the time of purchase was ludicrously expensive. Beware if you buy this product, get the extended warranty because it will break. Cheap quality, go with a different brand
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
3
Value
3
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there! Thanks for telling us about your LG WashTower experience. Warm, dry clothes fresh from your LG WashTower is a great feeling during the cold season of the year, so we'd love to help! If you're receiving the GAS error code, it's likely that the unit is not receiving any gas. We recommend ensuring that the gas supply valve is turned on and that the gas line isn't kinked. If you still need help, we'd love to explore options with you to get your unit running smoothly again. Please get in touch with us on social media with your contact info and model number. We're here and eager to help! *Joseph
Written by a customer while visiting lg.com