Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: Margo90
from College Station, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this machine! I’ve been using it for about a month. The only reason I gave it 4 stars instead of 5 is I can’t change the temperature on the dry settings. The user manual implies that I should be able to but I was told by customer service that the only way to adjust heat is to use the timed setting. I have a hard time believing that is true but I’m stuck with what they have told me. None the less, my clothes are dried and it never seems to be too hot o. The settings that I can’t adjust. I also love that it has a steam dry setting. I had this on my old dryer and loved it. I was thrilled that this dryer offered it too!
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Only factory temp sets,not good
on June 5, 2021
Posted by: NWWisc5
from NW Wisconsin
I like the size. My issue, and strongly is not able to set to cold easily. Have to download app which when I bought I didn't think that was a prerequisite. I need a stacking unit , and I need to not use a stool. The center controls are great. I don't have control of my own machine, frustrates me. AI is good for some things but only if it is set up properly.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: LLMac
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the compact design and ease of operation. Pretty quite operation. Important to us as this sits in a hallway closet in main living area.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dumb1
from San Francisco
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought unit 2months ago and have had it serviced (unsuccessfully). The dryer trips the arc fault circuit breaker so I had to replace with old style breaker (not legal).
It will not connect to the app so most useful functions are not available (air fluff and timed dry (without sensor)). Would be much easier to see display and control by wifi device as one could hold display at proper height and angle for viewing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Art3
from Lakewood
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been looking for a more practical full-size washer & dryer solution than stacking units where the top controls would require a step stool for some family members. The Washtower integrated system perfectly fits our need, enabling us to include the laundry in a pantry near our kitchen instead of a separate laundry room in the basement. The unit is easy to use and fairly quiet.
Pros: Style/Design, ease of use, Features/Settings, Quality
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: DisappointedLGCustomer99
Verified Purchase:Yes
Despite numerous attempts and multiple requests for assistance, the WiFi will not connect to the WashTower, making the app useless.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 2, 2021
We hate hearing your unit is not working properly. The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Chzhu
from Elmhurst, NY
Verified Purchase:Yes
I bought it a month and happy to get it. Washing is quite.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: PCSIMONY
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had ours for 6 weeks now and are amazed at the thorough cleaning and energy efficiency for both the washer and dryer.
So many options, depending on the type of fabrics and type of washing they need.
Everything comes out so clean.
So many options, depending on the type of fabrics and type of washing they need.
Everything comes out so clean.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com