Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
4
No “Air Dry” setting?
on July 26, 2024
Posted by: UptownT
from Houston Tx
I have this unit and I can’t find an “Air Dry” (no heat) setting. Looks good and no problems otherwise
Pros: ease of use, Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Beautiful Looking SUBPAR Washing Machine
on July 23, 2024
Posted by: Nycolefitz
from San Diego, CA
[This review was collected as part of a promotion.] I've had the LG WashTower for about a month now and love the look and compact size of the machine. Unfortunately, I am VERY VERY disappointed in its washing capabilities. It simply does not get my clothes clean. I've run a few test washes where I will lightly soil a light towel or old shirt (and I mean lightly soil with a spot of juice) and even after pretreating, washing on HEAVY SOIL setting, with 2 Extra Rinses the spot is still very much there. The clothes don't even smell clean.
I assumed maybe there was a problem with the installation so had an LG tech come out and run some tests. The tech confirmed the machine is working as it should be.
If you want an aesthetically pleasing washer dryer combo appliance, this fits the bill. If you want a decent washing machine that actually washes your clothes. I'd go in a different direction.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, July 31, 2024
Hi, Nycole. Thank you for sharing your experience with the LG WashTower (WKGX201HGA) model. We're glad you like the unit's look and compact size. However, we understand your concern about its washing performance. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. For help, you may adjust the load size, try a different wash cycle, clean the detergent dispenser, and perform a tub clean cycle. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Perfect combo
on June 29, 2024
Posted by: Seaisland
I thought i was replacing the stackable washer & dryer i had but this all in one unit is even better. All controls for easher & dryer are in the center. Easily reachable. Ive been an LG fan for many, many years with dishwashers & washer/dryers. The quality is always there
Response from lg.comBy ^Rich, LG Digital Care Team, February 21, 2026
Hi there, thanks for taking a moment to share your experience with us. We understand you’re enjoying your Single Unit Front Load LG WashTower with Center Control model WKGX201HBA, and it’s great to hear how much easier the centered controls make day‑to‑day laundry.
We understand how convenient it is when a single unit not only replaces a stackable set but actually improves the experience. It’s wonderful to know you’ve trusted LG for many years and continue to appreciate the quality across your appliances.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
We understand how convenient it is when a single unit not only replaces a stackable set but actually improves the experience. It’s wonderful to know you’ve trusted LG for many years and continue to appreciate the quality across your appliances.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Works fantastic with awesome features!
on June 20, 2024
Posted by: SC03
from Orange County, CA
I’ve bad this for about 2wks now and I’m loving this washtower. We have this weird & terrible design where the washer dryer has to be stacked in a closet. My previous frontload LG set fit- comfortably. After multiple measurements and extensive research, I have found that all the new machines are bigger than the ones I had. There was no way I was going to risk getting a new set in hopes that it would magically fit. Nope. This washer tower was an a great alternative. Even better. The machines fits nicely with room on top to spare AND the capacity is bigger.
I love the wifi function and notifications for when the loads are done. When you live in a TRI level home with the washroom on the first floor, it’s nice not to have to go up and down stairs to check how much time is left. I can just pull up my app and check the time on. I also like that I can start a load via the app in case I need it to be “delayed” but I just recently discovered that delayed start is a feature in the app! So awesome. Not that I’ll use it much but it’s nice to know that it’s there.
A feature that I found kind of cool was that the dryer automatically selects the setting you used in the wash. If I was using the bedding settings in the washer, the dryer selects that when it turns on. Kind of neat.
And my absolute favorite of all. The color. That red is FIRE.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
EXTREMELY LOUD AND SQUEAKY
on June 1, 2024
Posted by: annoy3d
from Baltimore, MD
[This review was collected as part of a promotion.] Completely lousy. Super noisy. I replaced a 17 year old unit with this mistake, way louder. It is so squeaky, i can hear it running from every room in my house, from day one.
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, June 3, 2024
Hey there! We appreciate you bringing this to our attention and want to ensure that you can get this noise taken care of! Look at this link for a video explaining the possible reasons why you might be hearing this noise: https://shorturl.at/cwzlb. If you need further assistance or have any questions, please don't hesitate to contact us on social media @LGUSSupport with your contact details. We'll always be there to assist you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Ogmd
from Conway SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with the set. Second set we have owned from LG. Beautiful nature green color!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: The man loves dogs
Verified Purchase:Yes
It's a great combo does a great job works well the only down part is the actual manufacture craftsmanship as they rust and in some case cause problems with access to utilities of the washer but I will not blame that on the machine as it continues to work I will just blame it on LG for their lack of foresight
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: MIKE N H
from New England
Verified Purchase:Yes
We love the machine. The second one we've bought. Support is great. It has dowloadable cycles but they don't always show up in the App. The ap is good but not very intuitive. I learned recently that the cycles with asterisks by them I have to hold for 3 to 5 seconds to activate them eg the Tub Clean cycle. It has some diagnostic error that doesn't prevent it from working but there is no way to reset it?
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com