Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: natty1977
from Suburbia Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been a homeowner for about 18 years now and have gone through our fair share of washers and dryers. As a mom to a pre-teen girl who plays sports and a contractor husband, we constantly have laundry. We don’t just have laundry either. We have stained, muddy, greasy, and stinky laundry. THIS IS HANDS-DOWN THE BEST WASHER AND DRYER I HAVE EVER OWNED. We do roughly 10-12 loads a week and I have not been disappointed yet. I was a bit leery about purchasing LG, but after a house fire, we needed all new appliances including washer and dryers. We did our research and just kept coming back to this unit for size, price, look, and features. Upon installing it, I realized we’ve been missing out in life. The front load cleans like a charm and does not have that old stinky musty smell like other front loaders. I see that the rubber piece around the door actually has built in holes and I think the washer actually washes it in the cycle. The LED light is a huge plus for me too because we placed this as a built in to a small closet under our stairs, but in our bedroom so I can do a load while the husband is asleep and I don’t have to turn the closet or room lights on. I’m obsessed! All this talk about the washer and I haven’t even mentioned the dryer. I have never had a dryer that has dried my clothing or kept my clothing smelling this good. We’ve had all the big brands before and honestly, this one really works! The wrinkle function is keys to keeping my husbands tshirt collection looking awesome.
Bravo LG! We purchased 2 units. One for our bedroom and one for our up stairs closet for our daughter to do her own laundry. Waiting for the husband to install that one, but for now, we’ve been using this for roughly 10 weeks and have been super happy!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Junela
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and great quality and design too. I strongly recommend this product!
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mike571128
from phoenix az
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this about a month ago.I love the options steam dry and wash. Cleans great, quiet
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Noproblem
from Hartford, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am still getting used to some of the features, but so far so good. My clothes, especially the whites, are coming out whiter and softer. Looking forward to washing our heavy winter quilts and trust they will come out great.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: stewie fam
from los angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this washer and dryer for space saving small laundry, love it, fits well, its quiet
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: doccho
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally I got this washer & dryer combo. LG is absolutely the #1 manufacturer with design as well as new features. Super recommended!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Looks sleek BUT SCRATCHES SO BAD!!
on December 20, 2021
Posted by: Carrie Ann
from Louisville KY
[This review was collected as part of a promotion.] We have had this tower for maybe 7-8 months and it is covered in scratches. From what??? The only thing we can think of is maybe zippers and buttons from our kids clothes??? Why would this scratch so easy??? We are very very disappointed because we designed our laundry room around this machine. We would like it replaced. We live in a brand new home and this looks like a used machine. Sooooo horrible!! As far as functionality we are pleased outside of a few small features we can’t seem to figure out.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 21, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mterrysr
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this a month and love it. Very roomy, am now able to wash and dry my king size comforter without having to go to a laundry mat. Very efficient.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com