Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
26
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Posted by: flee3677
from Port Richey , Fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this unit for about a month now and three families use it weekly. The main reason I purchased it was the lower dryer position as my wife no longer has to stand on a stool to empty it. The center control panel is also very convenient. I purchased a gas dryer and I had to have it converted to propane. It would have made it more convenient if it would come propane ready. It is becoming very hard to find someone to do the conversion plus the extra expense to have it done. So far that is my only complaint.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wolfbabe
from Taylorville IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 2 months ago. Quiet running unit. easy to use, space saving design. very pleased with the single unit washtower
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BecksCamp
from Ramona, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace a mega capacity washer and dryer. We need a stack unit and this set is perfect. I love that there is only one panel and it's in the middle. I am tall and still had a hard time reaching the dials on the dryer of old machine - which were stacked as well. It has every option available, is easy to use, does a fabulous job and fits perfectly.
Overall, this is fantastic replacement! I love it and would highly recommend it!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rarnold4309
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I notice that we are limited to what LG thinks are the settings we need to use. I would rather select what I want. Exp normal load is only high heat. Have only had the tower for 1 month but so far not impressed. ⁰
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kokopop
from LA, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG washer tower december 2021 and so far I'm loving it. I could not say more about this because only one month pass but its very uniq ans Wi-Fi work also big loading than my old one. I also had LG before. You can save lots of space too but only one thing is too heavy if you have to move other place
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Pam z
from GR, MI
Verified Purchase:Yes
We’re on our second unit in one month. Dryer didn’t work and couldn’t find anyone to service unit w/o removing it. They are very loud! Love the idea but don’t think I’d buy this brand again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that you experienced a problem with your unit. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob1209
from Austin
Verified Purchase:Yes
The tower washer and dryer is just the easiest to use. The machine makes washing look easy.
However, there claim that it is easy to go remote and online is simply not true. LG needs to improve their software so the router can connect.
However, there claim that it is easy to go remote and online is simply not true. LG needs to improve their software so the router can connect.
Pros: Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Janosh
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this LG washer/dryer after living 4 years with a very noisy washing machine. This machine is very quiet, including a pleasant, short tune that plays to indicate the washing or drying cycle has ended.
The capacity is remarkable. Minimal soap is needed to clean a load. The dryer is efficient and effective in drying clothes to the desired degree.
I was confused initially as there is no means to manually end a cycle. I am accustomed to being able to turn off a dryer when a load has been sufficiently dried. I discovered the machine will automatically cycle off in the "Pause" mode after several minutes.
Being of short stature, I especially appreciate having the controls for both washer and dryer situated in the middle, between the two stacked machines. Overall, we are very happy.
The capacity is remarkable. Minimal soap is needed to clean a load. The dryer is efficient and effective in drying clothes to the desired degree.
I was confused initially as there is no means to manually end a cycle. I am accustomed to being able to turn off a dryer when a load has been sufficiently dried. I discovered the machine will automatically cycle off in the "Pause" mode after several minutes.
Being of short stature, I especially appreciate having the controls for both washer and dryer situated in the middle, between the two stacked machines. Overall, we are very happy.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com