Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Average customer rating
4.5
(525 Reviews)
Rating breakdown 525 reviews
5 Stars
401
4 Stars
69
3 Stars
19
2 Stars
11
1 Star
25
94%of customers recommend this product.
(
290 out of
309)
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green
Customer Rating
5
Space Saver
on September 24, 2024
Posted by: O Lopez
from Los Angeles, CA
Purchased this about 3 months ago, was warry of the design, but love the convenience and having a complete vertical washer/dryer as it is space saving and have more room in my laundry room.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 17, 2026
Hello! We appreciate you sharing your experience with your LG Washer Dryer Combo. It’s great to hear that even though you were initially unsure about the design, it’s turned out to be a smart and space‑saving upgrade. Having a full vertical washer‑dryer combo really does open up the laundry room, and the convenience factor tends to win people over quickly! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Highly Recommend
on September 23, 2024
Posted by: Paul Sue
We have had our new LG combo unit for a few weeks.
Response from lg.comBy LG, March 12, 2026
Hi, Paul! We’re excited to hear you’ve been enjoying your LG Washer Dryer Combo these past few weeks! This LG unit is designed to bring convenience and efficiency together, and it’s great knowing it’s settling in well and supporting your daily routine. We appreciate you taking a moment to share your experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love it
on September 22, 2024
Posted by: Happy Washers
We love the functionality of this unit! No
More running up and down the stairs to see if the laundry is done!
More running up and down the stairs to see if the laundry is done!
Response from lg.comBy LG, March 17, 2026
Hello! We appreciate you sharing your experience with your LG Washer Dryer Combo. It’s great hearing how the added functionality is making laundry day so much easier — no more trips up and down the stairs just to check on a cycle. Convenience like that really transforms the whole routine, and it’s wonderful knowing your LG unit is delivering exactly that! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT ORDER
on September 8, 2024
Posted by: ria19
from chicago
[This review was collected as part of a promotion.] LG will not deliver your product for months. I ordered my unit in July and their delivery partner will not contact me. Anytime I contact LG, they are unable to help me with my order and anytime I contact the delivery partner, they say they need to receive the product from LG. This is immensely frustrating and I highly recommend no one purchase from LG.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 9, 2024
Hey there Ria. We appreciate you letting us know about not receiving your LG wash-tower unit. We want to make sure you're able to get your unit as soon as possible while keeping you updated about its delivery so you can start enjoying it right away. So we can look into this further, please send us a private message on social media at @LGUSSupport with your contact details. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
on August 26, 2024
Posted by: Kristi Leona
from St.Paul Mn.
I like this washer set way better than the old one that I had for 10 years. I like that LG last long.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 26, 2026
Hi, Kristi Leona. Thank you for sharing your experience with the LG Wash Tower (WKGX201HBA) model. It’s wonderful to hear that you’re enjoying this set so much more than your previous one. LG appliances are built with durability and long‑lasting performance in mind, so it’s great knowing you appreciate how well they hold up over time. When a new set makes laundry easier and more reliable, it really makes a difference in daily life. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Very bad appliance
on August 25, 2024
Posted by: E023
from Los Angeles, CA
I bought this appliance 2 years ago and the washer always smells and the dryer door is peeling I call to get it fixed and they said it was cosmetic.DO NOT RECOMMEND
Quality
1
Features
4
Value
4
Response from lg.comBy true, LG Digital Care Team, August 26, 2024
Hey there! We appreciate you leaving us a review on your LG WashTower. Fresh smells and squeaky clean finishes are what laundry is all about, so we'd love to help out more!
At a glance, the most common causes of odor build-up in the washer are improper detergent use or routine maintenance neglect. To get started, we recommend checking out our page at http://spr.ly/6420mRd1p on odor build-up and how to get rid of it.
We'd love to look into your options for the dryer finish on social media @LGUSSupport. Please include your model number when you message us! Our team will be with you every step of the way! *Joseph
At a glance, the most common causes of odor build-up in the washer are improper detergent use or routine maintenance neglect. To get started, we recommend checking out our page at http://spr.ly/6420mRd1p on odor build-up and how to get rid of it.
We'd love to look into your options for the dryer finish on social media @LGUSSupport. Please include your model number when you message us! Our team will be with you every step of the way! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
LG ThinQ Washer Dryer combo. Looks nice, broken
on August 22, 2024
Posted by: Phazen
from Hertford NC
I bought this 8 months ago and it has been broken for the last 2 months. The main board is bad and not suppling voltage to gas valves. So no heat. LG is trying to fix it. I have had to call them many times. They are trying though. Getting GAS error.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
1
Features
4
Value
1
Response from lg.comBy LG Social, August 22, 2024
Hey there. We truly appreciate you reaching out to us and providing us with feedback on your experience so far. We appreciate you giving us the chance to repair it. We always have our customer's back, so no need to worry; at the end of the day we will ensure you have a top-notch working WashTower. If you have any further questions or concerns, please feel free to send us a private message at LGUSSupport. We are with you every step of the way! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
Inelegant
on August 4, 2024
Posted by: Mary in NJ
from nj
[This review was collected as part of a promotion.] I am in the process of modernizing my laundry room with new cabinets, counters and sink. I replaced my washer and dryer with the LG WKGX201HWA wash tower. The washtower works well. The parts that come with the unit are 3 water hoses, a hose splitter, drainage hose, zip-tied to the water hoses, a dryer vent and two electrical cord. Attached is a picture. Still need to install the cabinets, but not sure if it will look better. I am focusing on the product, but the installation of a unit that is intended to replace 2 units needs to be considered before purchasing.
Quality
5
Features
2
Value
3
Response from lg.comBy LG, August 11, 2024
Hi there. Thank you for sharing your experience with the LG WKGX201HWA WashTower. We appreciate your feedback as you modernize your laundry room. It's great to hear that the WashTower is working well for you. When it comes to installation, it's essential to consider the space and layout you have available, especially since this unit is designed to replace two separate machines. You may access this link: https://www.lg.com/us/support/product/lg-WKGX201HWA.ABWEEUS. If you have any concerns about the fit or functionality once your cabinets and counters are installed, please feel free to reach out for assistance. If you have any further questions or need support during your installation process, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you. We appreciate your patience and understanding. —Mau
Written by a customer while visiting lg.com